DANIEL LUCATORIO | Page 2

Coconut Creek Mazda responded

It’s wonderful to hear that our team provided professional and diligent care for your Mazda CX-90. Daniel will be thrilled to know his efforts made such a strong impression. We appreciate you choosing us for your service needs.

Coconut Creek Mazda responded

We’re thrilled you enjoyed the atmosphere and found our team professional and attentive. It was a pleasure working on your Audi. We look forward to assisting you with any future needs.

Coconut Creek Mazda responded

Thank you for recognizing Daniel’s attentive service on your Mazda CX-5. We’re glad he listened to your concerns and resolved everything for you. We appreciate your feedback and look forward to helping you again.

Coconut Creek Mazda responded

Thank you for your continued feedback — we understand your concern and want to provide some additional clarity. Mazda vehicles are equipped with an occupant classification system in the passenger seat that is designed by the manufacturer to determine when the airbag should activate. In general, this system recognizes a passenger once they are within an approximate range of 90–100 pounds or more. This threshold is in place to help ensure the airbag deploys safely and appropriately. Because this is a factory-calibrated safety system, the weight threshold and sensor behavior cannot be modified or adjusted by the dealership. These parameters are standardized across Mazda vehicles and align with industry safety regulations. That said, if there is ever a concern that the system may not be recognizing a passenger correctly within that range, we are more than happy to inspect the vehicle to ensure everything is functioning as intended. Please don’t hesitate to reach out to us directly at bjimenez@coconutcreekmazda.com — we’re here to help.