Damien Kudrawiec

Last week I made an appt for my 2023 HIghlander to get the 30,000 service completed. I asked for an appointment for this past Saturday and they had a 9:30am appointment that I accepted. While on the pho the 30,000 service completed. I asked for an appointment for this past Saturday and they had a 9:30am appointment that I accepted. While on the phone, I asked how long it would take and he said 2 hours. The service advisor that took my phone call was great! He explained what the 30,000 service entailed in detail. My wife ended up taking the Highlander to the 9:30am appointment and arrived on time. She had planned to wait at the dealership for the two hours that we were told. After three hours, nobody came out to give her any update. The service staff appeared to be having a "carry-in" of BBQ, and the service advisor that checked her in walked by, so she asked if there was an update because she had an appointment she needed to get to and thought she'd have her mom come get her and run her to the appointment. His response was "well you have to be back by 3pm because that's when we close." He volunteered to then finally go back and check on her car's progress. He came back and said another thirty minutes. It took another hour and 10 minutes before it was ready, for a total of 4 hours and ten minutes! Throughout the process the service advisor (DK) never proactively gave her an update nor showed any sympathy. He offered to have her car run through the car wash, but she politely declined due to her time constraint. We've taken our Toyotas there for quite a while ago and they people and service have typically been great. It seems like there are a lot of new faces now and this past Saturday's experience was not close to what we would describe as "great service." More

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Informative and helpful. They explained the whole process and kept me in the loop along the service. They explained the whole process and kept me in the loop along the service. More

by SNBIRD11 Verified Customer Verified Customer

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Friendly, timely, and efficient. Excellent work! The tech kept me informed and helped me fin coupons. Excellent work! The tech kept me informed and helped me fin coupons. More

by CHEATH3675 Verified Customer Verified Customer

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Very fast working and very professional job. I'm very happy with the job you guys did to my car. I'm very happy with the job you guys did to my car. More

by manin1350 Verified Customer Verified Customer

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Courteous and professional! Kept me updated on the progress of getting the recall finished. Will return when service is needed again.. Kept me updated on the progress of getting the recall finished. Will return when service is needed again.. More

by jlh0542 Verified Customer Verified Customer

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I’m always notified when my RAV 4 needs service. Service department is always courteous and helpful. And the cashier also. Thank You! For keeping my car maint. It runs so well. Service department is always courteous and helpful. And the cashier also. Thank You! For keeping my car maint. It runs so well. More

by JANLFUNKINDIANA Verified Customer Verified Customer

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As a single woman I always feel that I am treated with respect and not taken advantage of. Other dealerships have definitely given me that feeling. respect and not taken advantage of. Other dealerships have definitely given me that feeling. More

by LMARIED130 Verified Customer Verified Customer

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Service is great Austin the manager and Laura in titling not so hot. Need to not be rude to paying customer when it's there fault not mine not so hot. Need to not be rude to paying customer when it's there fault not mine More

by BROCKHAUS34ADAM Verified Customer Verified Customer

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All went very well - timely, thorough, listened to my requests, work done well and price was reasonable. requests, work done well and price was reasonable. More

by ACHOKA1 Verified Customer Verified Customer

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No appointment and they still got me in and out in just a couple hours couple hours More

by JOSEPHHAYDEN Verified Customer Verified Customer

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