Dan Lichtman

Safety concerns dismissed despite documentation I worked directly with Joe W., Service Manager, during multiple service visits in 2025 related to vibration, braking, and steering concerns on my 2018 worked directly with Joe W., Service Manager, during multiple service visits in 2025 related to vibration, braking, and steering concerns on my 2018 Hyundai Sonata. Despite repeated symptoms and ongoing complaints, I was advised that “no safety concern was found.” Subsequent inspections and documentation from other facilities later identified issues that had been missed or not verified, including axle torque conditions and inadequate post-repair verification. Several safety-critical repairs performed during this period were followed by minimal or no verification test driving, sometimes as little as 0–1 mile, based on service records. I maintained detailed documentation throughout, including repair orders, mileage logs, and independent findings. These materials are now part of an active Hyundai corporate case. As a service manager, accurate verification, documentation, and escalation of unresolved safety concerns are critical. Based on my experience, those standards were not met. More

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Great service friendly people not a long wait. Very nice service writers and techs. Joe the service manager is absolutely awesome Very nice service writers and techs. Joe the service manager is absolutely awesome More

by Mahyhassan1220 Verified Customer Verified Customer

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The whole service and parts department are amazing they always are very nice and welcoming thanks guys always are very nice and welcoming thanks guys More

by sdobert0 Verified Customer Verified Customer

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I had a wonderful experience working our sales person Kevin and the General Manager Daniel. They were both very helpful and knowledgeable about the vehicle I was looking to purchase. Great experience. Kevin and the General Manager Daniel. They were both very helpful and knowledgeable about the vehicle I was looking to purchase. Great experience. More

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Worst service ever. Got a new engine put in without a call. Tools three weeks to even get a phone call about anything. Absolutely horrible. Got a new engine put in without a call. Tools three weeks to even get a phone call about anything. Absolutely horrible. More

by hinton.brandon Verified Customer Verified Customer

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They are always easy to work with and don't mind answering any questions I have. answering any questions I have. More

by GEDSOLNANNY541 Verified Customer Verified Customer

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Dealership was simple and easy to work with, took my concerns into account and got me in and out. concerns into account and got me in and out. More

by chrislaffey1 Verified Customer Verified Customer

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The car buying process was good. During the processing of the vehicle, I ask when the last time tie oil was changed and never got a straight answer. I scheduled to have the oil chang During the processing of the vehicle, I ask when the last time tie oil was changed and never got a straight answer. I scheduled to have the oil changed and drove the car for about 600 miles and checked the oil and it had burned more than a new car should have. I am very disappointed with my purchase as this is the only car I have now. I purchased it for reliability. I am one dissatisfied customer. I have to bring the vehicle back on a regular basis to find out why it is burning oil so quickly. I am very disappointed. More

by powels Verified Customer Verified Customer

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They cared for my vehicle as if it were there own. I look forward to doing business with them in the future. I look forward to doing business with them in the future. More

by PASTORFLIP71 Verified Customer Verified Customer

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Thank you for taking the time to speak with my wife and about our concerns with our vehicle. We really appreciate you getting us a rental car to use. about our concerns with our vehicle. We really appreciate you getting us a rental car to use. More

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