Dan Mercurio

Best automotive experience ever! From Jack Post who convinced me to buy my ‘18 Outback, to the service techs who have kept it in “like new” condition for 167,000+ miles, to the curr From Jack Post who convinced me to buy my ‘18 Outback, to the service techs who have kept it in “like new” condition for 167,000+ miles, to the current sales team who assure me a great “deal” on my new ‘24 Outback! You guys cover all the bases. More

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The service people fully explain what is going to be done to my car and make sure I am comfortable in the break room to have snacks, and a drink while they work on my car. to my car and make sure I am comfortable in the break room to have snacks, and a drink while they work on my car. More

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Outstanding customer service all around, from Sales to Service. This is our first Subaru and based on our experience with the Beechmont dealership thus far, our next vehicle will be also. Do yourself a Service. This is our first Subaru and based on our experience with the Beechmont dealership thus far, our next vehicle will be also. Do yourself a favor and go visit them if you are in the marker for your next car. More

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Amazing communication with the body shop and great results after the repairs! Beechmont Subaru is always a 10/10! Whether buying your next vehicle, servicing your current vehicle, or fixing any damage results after the repairs! Beechmont Subaru is always a 10/10! Whether buying your next vehicle, servicing your current vehicle, or fixing any damage you cannot go wrong with Beechmont Subaru!! More

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Extremely disappointed with how the manager and sales person handled our appointment at Beechmont Subaru. According to the sales person, a couple had just test driven the car we were looking at and had person handled our appointment at Beechmont Subaru. According to the sales person, a couple had just test driven the car we were looking at and had walked away (left the dealership) from the car. We test drove the vehicle - which was "available" and were ready to put a full cash offer. That's when the sales person came back and said that the car was already sold and the manager had the keys. The way the situation was handled took us by surprise since we had driven with our two year old to look at this vehicle. Are you telling me that a customer that walked away from the car is more important than someone that was willing to buy it right there? And for full asking price? We've had multiple Subarus over the years and will never do business with this dealership again. More

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The service department has disappointed me four separate times now. An oil plug was not installed so I had to return on my way home, there were two times they could not find a tire leak that a local tire sh times now. An oil plug was not installed so I had to return on my way home, there were two times they could not find a tire leak that a local tire shop was able to find and fix in a matter of minutes, the coolant was not filled as it was supposed to be during a service prompting me to have to buy coolant myself before a big trip in case it was something wrong with the car (it was not the car). Then they didn’t install a spark plug correctly, wouldn’t look into it at my next service, and caused me to pay $300 at another Subaru dealer who found the issue. The “free” oil changes have cost me way more than if I paid for oil changes elsewhere. I’d avoid this service at this dealer at all costs in the future (or it’ll end up costing you like it did me). More

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I have always been treated very cordially when I come here for service. This is the second car I have purchased from this dealer and they have taken excellent care of both of them. I plan to purchase m here for service. This is the second car I have purchased from this dealer and they have taken excellent care of both of them. I plan to purchase my third car here as well. More

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Not a trustworthy dealership DO NOT TRUST BEECHMONT SUBARU. Horrible experience with this dealership. Was deceived and shortchanged from the beginning. Bought a used car from them DO NOT TRUST BEECHMONT SUBARU. Horrible experience with this dealership. Was deceived and shortchanged from the beginning. Bought a used car from them, had an initial problem of a bad catalytic converter that was passed off as a "wet engine." Mechanics were dishonest and never helpful. Not even after a month with the car, the engine went out and the dealership will not accept any wrongdoing on their part. More

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Consistently a good experience Recently I noticed something hanging down underneath the front of my Subaru Outback. Someone on the service desk told me that it was probably a very t Recently I noticed something hanging down underneath the front of my Subaru Outback. Someone on the service desk told me that it was probably a very trivial issue and I could just stop in whenever it was convenient. Last Tuesday I did just that, hoping someone would have time to deal with my unscheduled visit. Andrew took my car in immediately, made sure I was aware of the location of the waiting room, and returned in about 5 minutes to tell me the car was missing a few clips that held up a cover that kept dirt from getting into the engine. He had the clips in stock and made sure I knew the location of the waiting room and understood the price. Another ten minutes and he was back, telling me everything was fixed, and he presented me with a bill for $15, $5 per clip. I asked about a labor charge, and he said there was none; it had only taken them a few minutes. The whole visit was barely an interruption in my day, and I left assured that my car was safe and in good repair. Superior service is what I've always experienced here in the 20 years since my husband and I became a Subaru family. If my car ever wears out, I'll buy another Subaru, and I'll buy it from this dealership. More

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Will Not Honor Warranties Bought a new Crosstrek with an extended warranty here, the dealer refuses to honor the warranty. Whether intentionally or accidentally (I'll let you d Bought a new Crosstrek with an extended warranty here, the dealer refuses to honor the warranty. Whether intentionally or accidentally (I'll let you decide) they never gave me the proper paperwork and allege I bought something else. They'd rather threaten me with court proceedings than honor something they sold with a smile. Go to Jeff Wyler, at least they won't lie. More

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