Dan Steffen
Dan Steffen at Cities Auto Sales and Finance
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Dan Steffen

sales

Cities Auto Sales and Finance

5630 Lakeland Ave N
Crystal, MN 55429

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4.4
23 Reviews
4.4

23 Reviews

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23 Reviews of Dan Steffen

May 10, 2024

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They really helped out especially being so far away I would recommend them to everyone More

by STACYTATRO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 10, 2024

Cities Auto Sales and Finance responded

Thank You Stacy! Enjoy your new vehicle!

March 27, 2024

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Good service from Mark and Tom, they help me get in a truck. They work hard to get me approve even I have challenges in my credit More

by NJM75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark and Tom

May 10, 2024

Cities Auto Sales and Finance responded

Thank You Norman! Enjoy that truck!

March 01, 2024

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Employee Rating

I informed you I already had a pre approval letter from Capital One. This is not my first rodeo and Capital One said you did nit have to run anything just enter the reference number from my letter. You did More

by DCOLES95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 04, 2024

Cities Auto Sales and Finance responded

Nobody tried to do anything like that. Maybe present your reference number right away rather than waiting until we are over an hour into it?? The document you speak of is a rider to protect us until the contract funds with the lender. Then it becomes null & void but I'm guessing you didn't read that part. Everyone else here could see that we were extremely busy so I don't get how you couldn't. Then again you were unhappy & defensive right from the start, so that explains most of this situation. You are one of the few that no matter what nobody can make happy. You will find every reason to make things difficult for whoever has to deal with you. We are just stuck trying to earn a living dealing with you & your unhappy self. Not my first rodeo either. It was not especially fun for us to stay 3.5 hours after close to help you and then get smashed in a review for it. I firmly stand by my response and also our staff.

February 28, 2024

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They ran my credit anyway when I told them I had a pre approval letter. They then tried to ask me for more money for a down payment when I told them what my letter said. More

by DCOLES95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 29, 2024

Cities Auto Sales and Finance responded

Ms Cole we explained to you at great length about the pre-approval process - We legally can't activate a pre-approval for anyone with any lender without putting you into their system as it is not an approval until we do that- That pulls your credit one time and doesn't affect you or your score in any way - without that we can't sell you a vehicle period - I'm sorry that you were confused about that and we did try to explain that to you but you would not accept that when we told you - we stayed here 3 hours past closing time to assist you getting into the Honda that you wanted so I don't understand how we did anything wrong, especially with the time element - As far as price transparency you said we weren't yet all of our vehicles have prices hanging in them and also on our website - lastly on your down payment concern we ran with what they told us upfront & resubmitted it to Capital One they immediately adjusted your down payment to the $500 you had planned on - Also at 830pm on a Saturday night we are extremely limited to our resources to do anything as most places are already closed - we're limited to a computer on the other end not a live person - from my 32 years of experience I don't think there is anything we could have done differently for you, I'm sorry you aren't happy but we did our part to the fullest extent but sometimes we just can't make people happy no matter what we do - we will let you know when your plates come in & best of luck with your Honda

January 03, 2024

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I felt as through the dealership provided misinformation about my loan and used their own creditor to get a loan for the vehicle. More

by MR.JSOLOMON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tom

November 11, 2023

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Employee Rating

Well tom couldnt have been a better help and i now consider him a friend! More

by JAYHEESCH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 04, 2023

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Quick easy transaction. Great inventory to choose from. Very friendly respectful staff. Would recommend for all of the above. More

by GTKEEPER10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julio was great to work with !

Sep 20, 2023

Cities Auto Sales and Finance responded

Thank You for the wonderful review! Let us know if you need anything

August 31, 2023

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Employee Rating

Twin cities auto is amazing. I have purchase my last 4 vehicles from them. Good vehicles for great prices. More

by breonew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 23, 2023

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They were fast, friendly and efficient in my vehicle purchase. I ended up getting the exact car I wanted and at a fair price. I highly recommend this dealership. Thank you!!! More

by MIANOEL22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 19, 2023

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Employee Rating

They are very nice people who care about everyone and would do anything to help a person out. More

by primetimewilcox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom, and Juan

Aug 23, 2023

Cities Auto Sales and Finance responded

Thank You RW for your repeat business!

1

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