Dana Douglas
Dana Douglas at Walt Massey Chevrolet GMC Columbia

Dana Douglas

Service Manager

Walt Massey Chevrolet GMC Columbia

1480 Highway 98 E.
Columbia, MS 39429

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4.6
11 Reviews

Dealership Experience

4 mos

Industry Experience

15 yrs

4.6

11 Reviews

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11 Reviews of Dana Douglas

July 23, 2025

Dealership Rating
Employee Rating

Very friendly service. We have bought 4 vehicles from Walt Massey. They care about their customer satisfaction and will go above and beyond to get you what you are looking More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bradley, Dennon Dearman

Jul 24, 2025

Walt Massey Chevrolet GMC Columbia responded

Thank you for your continued trust and loyalty—it means so much to us! We're proud to have team members like Mr. Jimmy and Dana who go above and beyond to take care of our customers. We’re grateful for the kind words and look forward to being here for you for many more vehicles to come!

July 23, 2025

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My service experience was terrific. The whole staff at the store was extremely nice, & professional. I will use Walt Massey for all of my vehicle needs! More

by brandon.walker1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Walt Massey Chevrolet GMC Columbia responded

That’s wonderful to hear! We’re thrilled your service experience was terrific and that the whole team made a great impression. Thank you for trusting us—we look forward to taking care of all your vehicle needs!

July 22, 2025

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The service Manager and Writer were very friendly and knowledgeable. The Technician quickly diagnosed the problems and repaired my truck. More

by Danny
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter

Jul 24, 2025

Walt Massey Chevrolet GMC Columbia responded

Danny, we’re so glad you had a great experience with our service team! It’s great to hear that the manager, writer, and technician all worked together to diagnose and repair your truck quickly. We appreciate your trust and look forward to seeing you again!

July 22, 2025

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Walt Massey offered great service in a timely and professional manner. The service manager was very helpful. More

by CorvetteFan101
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Chapman, Micheal Self

Jul 24, 2025

Walt Massey Chevrolet GMC Columbia responded

We’re glad to hear you had a great experience with our service team! Providing timely, professional service is always our goal, and we’re happy the service manager was able to assist you. Thanks for choosing us!

July 22, 2025

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Thank you for getting my family back on the road in a timely manner. We really appreciate it! More

by Denali Driver 4 life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter, Anthony Chapman

Jul 24, 2025

Walt Massey Chevrolet GMC Columbia responded

We’re so glad we could help get your family back on the road quickly! Your appreciation means a lot, and we’re always here when you need us.

July 22, 2025

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They are honest, and the service was fast. The price they charged was good as well. More

by Pepo
Service Price Transparency
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Recommend Dealer
Yes
Jul 24, 2025

Walt Massey Chevrolet GMC Columbia responded

We appreciate the kind words! Honesty, fast service, and fair pricing are exactly what we strive for. Thanks for choosing us!

July 20, 2025

Dealership Rating
Employee Rating

Unless your skin tone is white you are treated poorly by certain employees at this dealership. Racism is alive well at Walt Massey of Columbia More

by NA
Recommend Dealer
No
Jul 21, 2025

Walt Massey Chevrolet GMC Columbia responded

We take this allegation extremely seriously, as it does not reflect the values or culture of our team. We are proud of the diversity within our staff at Columbia and have a strict zero-tolerance policy toward any form of discrimination. We’d like the opportunity to learn more and address your concerns directly—please reach out to Brandon Walker, our COO and interim GM, on his cell at 601-508-2448.

July 16, 2025

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Employee Rating

Got my car repaired quickly with out an appointment however I had to wait a while for someone to come to the repair desk More

by Woodcraft
Recommend Dealer
Yes
Jul 16, 2025

Walt Massey Chevrolet GMC Columbia responded

We’re glad we could get your car repaired quickly, even without an appointment. We appreciate your patience and apologize for the wait at the repair desk. Your feedback helps us improve, and we’ll work on ensuring quicker service at check-in.

July 10, 2025

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Employee Rating

Awesome staff! Helpful, friendly, courteous, and lots of knowledge. Dana was a pleasure to work with! More

by loftinbk4432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter, Anthony Chapman

Jul 12, 2025

Walt Massey Chevrolet GMC Columbia responded

We’re so glad you had a great experience! Dana and the rest of the team appreciate your kind words—it’s our goal to be helpful, friendly, and knowledgeable every step of the way.

July 09, 2025

Dealership Rating
Employee Rating

Awesome staff and store. They have a customer for life at Walt Massey. I will do all of my business there More

by jasonhoyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter, Anthony Chapman

1

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