Daniel Alejandro Menegatti Gomez | Page 2

The worst customer service I've ever experienced from a dealership service department. 16 days in the shop, lost parts, no updates with a real explanation. dealership service department. 16 days in the shop, lost parts, no updates with a real explanation. More

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Service was just for an oil change. Handled quickly and efficiently. Waiting area is very comfortable and cafe is a good idea. Handled quickly and efficiently. Waiting area is very comfortable and cafe is a good idea. More

by ED_BARBARALLORCA Verified Customer Verified Customer

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Excellent on time recall repair completed I hope scheduling wash easy no problems except your computers were down when I picked up my truck scheduling wash easy no problems except your computers were down when I picked up my truck More

by KLAUSMIAMILAW Verified Customer Verified Customer

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Went in on a Friday morning, Daniel toke care of me. Got my car back that Wendsday. Unfortunately my issue was not fixed. Going back. Got my car back that Wendsday. Unfortunately my issue was not fixed. Going back. More

by matthewlopez305.ml Verified Customer Verified Customer

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Daniel is the best service advisor , I recommend him 100% . I’m happy with my service :) . I’m happy with my service :) More

by GLANEVALERA Verified Customer Verified Customer

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Great service! Daniel was very helpful and kept me informed the whole time about the thing's done to my vehicle. Daniel was very helpful and kept me informed the whole time about the thing's done to my vehicle. More

by JENNIFER.REYES Verified Customer Verified Customer

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The best service ever, people there are very helpful. Managers and service are great. Juan and Daniel are just the best. Managers and service are great. Juan and Daniel are just the best. More

by valdesr007 Verified Customer Verified Customer

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Everyone was Very professional and knowledgeable. The wait time was minimal. A very positive experience. The wait time was minimal. A very positive experience. More

by Miamiartist69 Verified Customer Verified Customer

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everyone was helpful and knowledgeable about the car. my service advisor knew why my car was overheating. my service advisor knew why my car was overheating. More

by Mromaguera Verified Customer Verified Customer

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Stay away from this dealership's service department. Not only are their techs incompetent, at least when it comes to EVs, but their service advisors are not the most professional either. They will ne Not only are their techs incompetent, at least when it comes to EVs, but their service advisors are not the most professional either. They will never answer the phone, text messages go unanswered for days, till they want you to go pick up your car. Once you go collect your vehicle, they will claim that everything is fixed, but somehow always forget something. Don't expect them to forget to charge you for any unfixed items on your repair order though. Ultimately, if you want them to actually get something fixed, call Ford directly and have them send one of their techs over. Also, if you need a rental for any warranty covered work, expect them to drag their feet until they run out of excuses. Ford pays for that, but I guess it's too much work to process a rental request. Never mind the fact that Ford doesn't do loaners anymore and you have to settle for a crappy rental car. Unfortunately, Lorenzo and Midway Ford are just as bad. Very aggravating to pay over 60k for a Ford vehicle and receive such a subpar service from their dealerships. This will likely be my first and last Ford. More

by Alex F. Verified Customer Verified Customer

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