Daniel Gamero | Page 10

RC Hill Mitsubishi-Ocala responded

Hey Lynn, I appreciate your feedback but I have to say that this is not at all what happened. You were originally scheduled to arrive at the dealership when we opened at 9am but you didn't arrive until shortly after 12pm. Your paperwork was completed and your new vehicle was detailed and ready to go within an hour of your arrival at the dealership based on camera timestamps. I am sorry to hear that you had trouble returning your rental car but it's certainly not because it took over three hours to sign and drive. I will say it was a pleasure meeting and doing business with you and I hope you made it home safely. If you ever need anything you are more than welcome to reach out to me directly and I will be more than happy to assist, thanks! -TJ

RC Hill Mitsubishi-Ocala responded

Kevncha, thank you for your kind words and this wonderful review! We sincerely thank you for the positive review, and look forward to seeing you again soon!

RC Hill Mitsubishi-Ocala responded

Hayden, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

RC Hill Mitsubishi-Ocala responded

Jan.marino, we strive for 100% satisfaction, and it is great to see you had such a positive experience at RC Hill Mitsubishi-Ocala. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

RC Hill Mitsubishi-Ocala responded

Shytanacromwell, we are so pleased you enjoyed your visit to RC Hill Mitsubishi-Ocala! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at RC Hill Mitsubishi-Ocala!

RC Hill Mitsubishi-Ocala responded

Fritzfranco93, thank you for your kind review; we are happy to pass along your comments to the team here at RC Hill Mitsubishi-Ocala! Thanks again for the recommendation, and have an amazing day!

RC Hill Mitsubishi-Ocala responded

Kiralee, thank you for your kind review; we are happy to pass along your comments to the team here at RC Hill Mitsubishi-Ocala! We hope to be of service to you again in the future. Best wishes, RC Hill Mitsubishi-Ocala

RC Hill Mitsubishi-Ocala responded

Hi Lifesdailychoicesinfo, thank you for taking the time to leave a review for us at RC Hill Mitsubishi-Ocala. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

RC Hill Mitsubishi-Ocala responded

Hi Snowflowr86, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at RC Hill Mitsubishi-Ocala!

RC Hill Mitsubishi-Ocala responded

Full disclosure here, the CVT transmission on your 2010 Nissan with 215,000 miles was slipping during the appraisal test drive. After selecting and test driving an Outlander, you informed your salesman that you were going to look at a chevy traverse before making a purchase but still wanted to work numbers on the Outlander. You also informed your salesman that you still owed around $6k on your Nissan and had already received a private retail offer for around $6k. We presented you with all the facts and figures and explained that due to the transmission issue and fair-trade value, we were not going to be able to compete with the private retail offer you had already received. We explained that we would not penalize you in any way if you decided not to trade your vehicle in, which many dealers do. Since you still owed around $6k on your Nissan and were trying to get payoff, and since you still wanted to look at a chevy traverse before moving forward, you decided not to make a purchase that night. We did not send out a “closer” to pressure you into moving forward that night as we do not believe in old school, high pressure sales tactics. The next day you reached back out to let us know you were ready to move forward. When you came in to sign paperwork, not once did you express any discontent or dissatisfaction. With discounts and incentives, you effectively paid invoice for your Outlander in a market where many dealers are still charging several thousand over MSRP. Not only that, but we secured you a 2.9% interest rate in a market where even some of the most aggressive interest rates are over 6%. To suggest that we “profiled” you or would “profile” any customer for that matter is completely baseless. As a non commissioned staff, our goal is to provide a low pressure, transparent environment where customers can feel comfortable making a vehicle purchase. If you would have expressed at any moment that you were not content with the deal you received or experience we provided, we would have never wanted nor expected you to make the purchase.