Daniel Lugo | Page 15

Dealership wanted $2500 over MSRP for a 2021 RAV XLE premium. When asked about the markup they stated it’s a market adjustment fee that is non negotiable. They also informed us prior to our 2 hour dri premium. When asked about the markup they stated it’s a market adjustment fee that is non negotiable. They also informed us prior to our 2 hour drive getting there that they are offering $1000 over KBB value for the trade. The trade according to KBB was between 8 to 10k. They came in at $5800. After negotiating for two hours they brought the trade in value up to $10000 which they said got rid of the $2500 market adjustment. I guess they thought we couldn’t figure out basic math. That brought the trade in value to $7500 and the market adjustment remained at $2500. I called Another dealership 12 minutes away and asked about this market adjustment fee. They stated it’s up to the dealership and they do not practice this. Unfortunately they couldn’t get the vehicle. I would never recommend Heritage Toyota to anyone. I’d rather travel out of state before purchasing anything from these scammers. The owner obviously has no morals. More

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