Daniel Mila

I want to thank Carl black of Roswell in particular Matthew Hernandez for his loyalty in always finding me the right vehicle and his honesty on explaining every option out there when looking for one. T Matthew Hernandez for his loyalty in always finding me the right vehicle and his honesty on explaining every option out there when looking for one. There’s nothing like building trust with someone that doesn’t push you to buy something your not looking for just to sell something off the lot but someone that treats you like family and finds what you want and works with you with patience. Thanks again and hope to see you soon to make another deal happen! More

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They were helpful, responsive, and when the answer was unknown they knew who to ask for assistance. In and out one day. unknown they knew who to ask for assistance. In and out one day. More

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Oh do I have a story for you. .. So, I walked into the dealership beginning of January with a buddy who was looking to buy a truck. Long story short, I actually end up finding a tr .. So, I walked into the dealership beginning of January with a buddy who was looking to buy a truck. Long story short, I actually end up finding a truck and he doesn't buy one because they were asking 10k over, on a USED AT4 with 40k miles. That should've been my red flag to leave, but I saw what I thought was a nice used vehicle and I wasn't going without it. Upon buying the vehicle, it did have some dents and scratches that they said they would fix, an issue with alignment, and it was missing a key fob. This is the second red flag I played the blind eye to and regret with all of my being. Anyways, I take it to service to get it aligned, they tell me that they're incapable of doing so, remember this is the SAME DEALERSHIP I literally just purchased the truck from. The only place that can do it is butler tire, OK that's fine, as long as it can be done... Wrong again. I get a call from butler telling me they can align the truck because the Pitman arm has play... I take the truck to my friends shop to put on a lift to ensure the arm had play and NOT ONLY find a bad pitman arm, but I also find that the oil filter housing is leaking AND the DRIVE SHAFT PINION SEAL IS LEAKING??? How does a dealership, that I forgot to mention, CHARGED 8K OVER MSRP ON A TRUCK THAT HAD SOME WHEELS AND A LEVELING KIT, sell a truck that has these kinds of issues? But the story doesn't stop there... this is where it gets juicy. THANK GOD! I bought an extended warranty with the vehicle, but never in my life have I felt more disrespected, lied to and deceived. I bring the truck in with 1k miles being driven by me (I took it to Tampa to see how it rode and this is what started my journey to get everything fixed because it rode like trash) with only owning the vehicle for 3 weeks at this point. I take it to service and am told that I can't make a warranty claim for 60 days... Weird I thought, and referred to the contract they sold me to see if my warranty plan had these stipulations. After reading, I find they do not, and show the paper work to the service advisor. He proceeds to direct me to the finance department and I end up with Daniel. Unfortunately , when the advisor told Daniel about the issue, Daniel proceeds to try and wait me out and avoid me until I end up confronting him. HIS RESPONSE was that a claim can't be made for 60 days (the complete OPPOSITE of the LEGAL CONTRACT they sold me WITH the warranty) and then says "I can refund you or your warranty costs if you'd like"...the 3 items that needed to be fixed are not low ticket items! They take time to be done correctly and if rushed will end up with the same result we began with! Beyond frustrated, I call the issuer of the warranty that Carl black sold me and ask the rep if there is ANY clause on my warranty that states it doesn't start from date of purchase, ON SPEAKER, she informs me in front of the advisor that there is no clause on my warranty and that it is valid from date of purchase. I finally give the truck to the advisor and he tells me "it's not that you can't bring it in, it's just that if it's before 60 days it on us" and my response was "As it should be!" No truck sold for 85k should have leaking parts. Especially from a big dealership like Carl black. I expected better but was literally given the worst experience I have ever had with a car dealership. Please, please, please, avoid them at all costs!! they are not worth your business and give car salesman the bad name they have!! It's so bad I'm currently in the process of trying to trade it in, despite the negative equity it has. The worst decision I have ever made in my life all i wanted was a reliable, and safe vehicle. More

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I went to Carl Black of Roswell to look at a GMC Elevation that was on display. I met Dominick who showed me the truck. Dominick was very friendly and easy to talk. He didn’t push or rush me. He a Elevation that was on display. I met Dominick who showed me the truck. Dominick was very friendly and easy to talk. He didn’t push or rush me. He answered all my questions but one. With that one question he walked me straight over to the service department where he asked a service writer and I got my answer. From the sales, service to the finance was an easy experience and all the guys I met, Tod, Jon, Matt, Steve, Bill and Dominick were awesome. I like this dealership and the people who work there. More

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Don’t use Carl black Roswell. They’re not telling until after you get approved through financing and all that they’re adding 5k for market adjustment. Stay away from the crooks. Use a dealer who isn’t tryi after you get approved through financing and all that they’re adding 5k for market adjustment. Stay away from the crooks. Use a dealer who isn’t trying to rob people who can’t say no. More

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Carl and Sam were good to work, however the finance person was very condescending on his interaction with us. My company has a partnership with Buick but he didn't even mention I could have a discount person was very condescending on his interaction with us. My company has a partnership with Buick but he didn't even mention I could have a discount from my company employee discount. Terrible attitude from finance person and didn't even bother to mentioned about my company discount. I'm not happy with this as during the current financial situation many customers deserve the best offers on the market if they want to attract more customers or get referrals. More

by CMR_JUNE Verified Customer Verified Customer

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Horrible on paperwork extremely slow paying off car costing more interest and no response when asking why the car wasn’t paid off in a timely fashion costing more interest and no response when asking why the car wasn’t paid off in a timely fashion More

by PILOTRJS Verified Customer Verified Customer

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One of the least painful car buying experiences we have had. Jarod was friendly, John played the typical manager/negotiating role, finance was quick (but I’d also already applied for financing online). had. Jarod was friendly, John played the typical manager/negotiating role, finance was quick (but I’d also already applied for financing online). More

by MELISSA.RENZI1 Verified Customer Verified Customer

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Dealer did extremely poor work on the truck. I paid for things that weren’t done and found out later . I.e paint protection and windshield coating. The dealer also installed a bed music system for tailgate things that weren’t done and found out later . I.e paint protection and windshield coating. The dealer also installed a bed music system for tailgate and was dangerous to use. Ie bolts loose enough to fall out When stepping on it. also the dealer installed a exhaust system . When I got home I heard noises coming from under the truck and the 3 inch main clamp that is to secure the muffler was in the pipe but loose enough to slide along the pipe. Upon getting it home the bed system is now cutting off for no reason . The workmanship the dealer performed was the worst I’ve seen ever!!!!! Will never let them touch my truck again nor buy from them again. However the sales person Dominick was good and will buy from him if he’s at another dealer. The gm did try try to make things right at the dealer however I’m now 12 hrs away with a stereo that doesn’t work , poor workmanship and a loose exhaust. More

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Lamont, Sam and Daniel are a great team! They found the Lamont, Sam and Daniel are a great team! They found the exact car I wanted at the price I researched! Pushed the paperwork through in a day. Deliver Lamont, Sam and Daniel are a great team! They found the exact car I wanted at the price I researched! Pushed the paperwork through in a day. Delivered the car to my home, and provided excellent customer service! I appreciate all of the time they took to answer my questions! Thank you! More

by JPINTOUCH Verified Customer Verified Customer

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