Great Service!
Got the problem fixed and communicated well. Friendly and helpful and helped me find an available coupon to help with the cost.
Got the problem fixed and communicated well. Friendly and helpful and helped me find an available coupon to help with the cost.
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by PATBRANDENBURG
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Andrew "Buzz" Buzzerd, Diamond Carson, Tyler Erwin, Jayden Scott, Saul Vela
Sep 09, 2024 -
City Limits Nissan responded
I'm glad to hear the Service team took good care of you, and appreciate that you took the time to let us know about it! If you need anything at all, please don't hesitate to contact us. Have a great week!
Thank you,
Luis Acosta
General Manager
The experience was professional with great customer
services. The waiting area was very clean/comfortable.
services. The waiting area was very clean/comfortable.
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by JENNB67
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2024 -
City Limits Nissan responded
Thank you very much for taking the time to leave us a review! I am glad to hear the team took great care of you, we look forward to providing you with many more years of excellent service!
Thank you,
Luis Acosta
General Manager
Not impressed with the work from the maintenance
technician servicing my vehicle.
I brought my Nissan Frontier in to have an oil change and tire rotation with the multipoint inspection.
After m
technician servicing my vehicle.
I brought my Nissan Frontier in to have an oil change and tire rotation with the multipoint inspection.
After my car was released to me and before driving out of the Nissan customer bay, I did a quick under hood inspection to double check that all was in order in the engine compartment. Well! To my shock! The Air cleaner Air box was not secured and closed up properly. You could see the filter element exposed just standing in front of the car. I reported this immediately to the Service Advisor who called out a technician to investigate.
Another second issue was exposed while a technician was correcting and securing the Air Box correctly. That issue was that a large O-Ring seal was found lying lose on top of the engine Valve Cover. After some investigating the technician working the Air Box issue found that the O-Ring Seal was from the Oil filler cap and did not get installed .
Very sloppy work to say the least.
The Air cleaner fiasco could have ruined my engine by allowing dirty air to be sucked into the motor had I not discovered the unsecured Air Box.
Your dealership would have been liable for a new engine!
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by IKSPITZENBERGER
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2024 -
City Limits Nissan responded
Thank you so much for taking the time to leave us a review, and for providing such detailed information about your Service experience. We take issues like this very seriously, and your feedback will enable me to follow up with the team to refine our process and ensure this does not happen again. If you would like to provide more information, please reach out to us at 512-444-1400 at your convenience.
Thank you,
Luis Acosta
General Manager
daniel is always going that extra mile i put my trust in
him hard worker and feel very comfortable with city limits nissan!
him hard worker and feel very comfortable with city limits nissan!
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by rodriguezmargie1965
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2024 -
City Limits Nissan responded
We are proud to have an excellent Service team and are so glad to hear you were well taken care of for your visit with us. I will be sure to pass your remarks along, we look forward to your next visit!
Thank you,
Luis Acosta
General Manager
Daniel always great and on top of any problems and
respect you time and appreciate you coming back to have work done 👍
respect you time and appreciate you coming back to have work done 👍
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by atxbrezz512
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2024 -
City Limits Nissan responded
I am so glad to hear you found the Service team to be supportive of your needs, we look forward to reviews like yours and will continue our efforts to provide top notch service to every guest, every time!
Thank you,
Luis Acosta
General Manager
Friendly, excellent work, good ethics.
Clean environment and work area. Please continue your excellence.
Thank you
Clean environment and work area. Please continue your excellence.
Thank you
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by CLAUDIA4211
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2024 -
City Limits Nissan responded
I am so glad to hear you had a great visit with the Service team and will be sure to pass your comments along! Thank you again for the review and have a wonderful week.
Thank you,
Luis Acosta
General Manager
I have been a loyal customer for many years, and I can
confidently say that Daniel Sanchez is the epitome of exceptional service. Daniel has consistently gone above and beyond in managing the maintenance
confidently say that Daniel Sanchez is the epitome of exceptional service. Daniel has consistently gone above and beyond in managing the maintenance and care of both my daughter's Sentra and my Altima. His professionalism, attention to detail, and genuine care for his customers are unmatched.
Whether it's routine maintenance or a more complex issue, Daniel has always provided clear explanations and ensured that our vehicles are in top condition. He’s honest, reliable, and has a knack for making the entire process smooth and stress-free. It’s rare to find someone as dedicated and committed to their work as Daniel.
Thank you, Daniel, for all the years of fantastic service. You've earned our trust and gratitude, and we look forward to continuing to work with you for many more years!
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by pattie.slovacek
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2024 -
City Limits Nissan responded
Thank you so much for taking the time out of your day to leave such a kind review! I will make sure to pass these comments along, and hope you have a fantastic rest of your week.
Thank you,
Luis Acosta
General Manager
Staff and Sales are always willing to help and very
courteous to all the customers.
courteous to all the customers.
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by GFAMILYEAO
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Emmanuel Melendez, Jayden Scott
Sep 03, 2024 -
City Limits Nissan responded
Thank you for taking the time to let us know about your recent visit with us. Our goal is to go above and beyond for every guest, every time. If you need anything at all please don't hesitate to reach out, and have a great week!
Thank you,
Luis Acosta
General Manager
Great service, great people, they get you out fast.
Even when I walked out to look at the cars that were on sale the sales reps where nice
Even when I walked out to look at the cars that were on sale the sales reps where nice
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by MARVIN
Verified Customer
Verified Customer
Other Employees Tagged:
Andrew "Buzz" Buzzerd, Diamond Carson, Tyler Erwin, Jayden Scott, Saul Vela
Sep 03, 2024 -
City Limits Nissan responded
I am so glad to hear you had a great experience with the team here at City Limits Nissan and want to thank you for taking the time to leave us a review. We hope to be able to serve you again soon, have a great week!
Thank you,
Luis Acosta
General Manager
Excellent and fast service!
Thank you Diamond for the friendly and stress-free service! I will be using your service center again!
Thank you Diamond for the friendly and stress-free service! I will be using your service center again!
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by TYSTOREY49
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Andrew "Buzz" Buzzerd, Diamond Carson, Tyler Erwin, Jayden Scott, Saul Vela
Aug 26, 2024 -
City Limits Nissan responded
Our goal is to provide a truly exceptional, stress-free visit for every guest and I am so glad to hear that you received just that! We look forward to working with you again soon, have a great week!
Thank you,
Luis Acosta
General Manager