Danielle Lee
Danielle Lee at Maserati at Napleton Indianapolis
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Danielle Lee

Corporate Customer Retention

Maserati at Napleton Indianapolis

4180 E 96th St
Indianapolis, IN 46240

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7 Reviews
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7 Reviews

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7 Reviews of Danielle Lee

July 08, 2023

Dealership Rating
Employee Rating

They make you buy additional warranty on the car you're purchasing. Scam. Do not buy from them. More

by angelocraig
Sales Price Transparency
Recommend Dealer
No
Sep 10, 2023

Maserati at Napleton Indianapolis responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (317) 669-0115; we will do our best to improve this.

February 12, 2022

Dealership Rating
Employee Rating

We initially had a concern with the dealer. The general manager called us when he became aware of the issue. We ultimately purchased a car from the dealership and would recommend the dealersh More

by Markair1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 14, 2022

Maserati at Napleton Indianapolis responded

Hello, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would like to discuss your experience in more detail, please give us a call at (317) 669-0115 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

June 01, 2021

Dealership Rating
Employee Rating

Amazing customer service. I bought an Audi S5, the interior and exterior were detailed to my 100% satisfaction. I purchased the Xzilon pachage as well, a wonderful option. More

by John1031
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 02, 2021

Maserati at Napleton Indianapolis responded

Hi, we're glad to hear that everything was completed to your satisfaction, John! Please let us know if there is ever anything else we can assist you with.

May 05, 2021

Dealership Rating
Employee Rating

Casey made me feel like buying from a friend, gave personal expertise on the car, made me familiar with services provided by the dealer, and friendly customer experience! Great place to buy a luxury v More

by Derrick R
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Casey Wilson

May 07, 2021

Maserati at Napleton Indianapolis responded

Hi Derrick, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

April 29, 2021

Dealership Rating
Employee Rating

Very poor customer service. Rude staff.I called to Very poor customer service. Rude staff. I called to inquire about a vehicle when the person on the phone pushed for an in-person visit. After arrivi More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: N/A

April 12, 2021

Dealership Rating
Employee Rating

Amazing experience Steve Malz is the best salesman I Amazing experience Steve Malz is the best salesman I have ever meet, he is a real car enthusiast, know what is selling, gives you a lot of informati More

by Ronnie.dr
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Steve Malz

Apr 13, 2021

Maserati at Napleton Indianapolis responded

Ronnie, thank you for your support! We're happy Steve could help. We hope you continue to choose us for all your automotive needs! Take care!

February 08, 2020

Dealership Rating
Employee Rating

I was very pleased with the service and professionalism while searching for and ultimately purchasing a new car at Napleton Italian imports. I believe I got a good deal on a fiat 124. Steve was a very plea More

by Th10015
Recommend Dealer
Yes

Other Employees Tagged: Steve malz

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