Danny Prudencio | Page 2

I always get great service. Love my advisor Chris Russell, he is amazing and goes above and beyond!! Welcome back Chris!! The prices are good too, very competitive. Great servic Love my advisor Chris Russell, he is amazing and goes above and beyond!! Welcome back Chris!! The prices are good too, very competitive. Great service crew! More

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They were courteous and honest. In addition to paying attention to detail. Also, provided a loaner vehicle In addition to paying attention to detail. Also, provided a loaner vehicle More

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Great service department. Always keeps you informed along the way while your vehicle is being serviced. I’m a repeat customer and will be for life. Always keeps you informed along the way while your vehicle is being serviced. I’m a repeat customer and will be for life. More

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I am happy with the service I received on Monday. I appreciate the service manager sir correcting a mistake. I received my vehicle and was very satisfied. I appreciate the service manager sir correcting a mistake. I received my vehicle and was very satisfied. More

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Wonderful customer service. I would bring my car back here again. I’ve had nothing but good experiences with this dealership. I would bring my car back here again. I’ve had nothing but good experiences with this dealership. More

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Grapevine Grubbs Infiniti the staff are professional, courteous, and the Customer Service is the best! My husband and I have been with them 10 plus years and I can’t imagine going anywhere else. I’m on m courteous, and the Customer Service is the best! My husband and I have been with them 10 plus years and I can’t imagine going anywhere else. I’m on my fourth Infiniti and that should tell how much I love driving the luxury QX60, Thank you Grubbs Infiniti! More

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Review for Grubbs Infiniti of Grapevine - Service Department- FEMALES BEWARE I rarely write reviews, as I prefer to give compliments where they're due. I believe we don’t do enough of that! Being in Department- FEMALES BEWARE I rarely write reviews, as I prefer to give compliments where they're due. I believe we don’t do enough of that! Being in Sales myself, I understand that mistakes happen, and I try to give a lot of grace to people. However, my experience with Grubbs Infiniti of Grapevine, specifically with service advisor Andrew Shannon, was disappointing and, frankly, insulting. During my visit, I was initially quoted $5,000 worth of work that needed to be done. Andrew warned me that there would be a charge of about $100 for cleaning battery corrosion, and he even suggested I could just use a toothbrush to clean it myself, assuring me there was nothing wrong with the battery. While I appreciated the advice, it immediately raised a red flag. If something so minor was included in the report, what else might be inflated or unnecessary? When the service report came out, I had several questions. I discussed these with my significant other and then sent an email back on Wednesday morning. Some of my concerns included: Rotor Measurements: I asked for the measurements of the rotors, as it’s standard practice to measure them. I was told there’s no tool to measure rotors, which is simply not true. Tire Pricing: I inquired about the cost of the tires, as I was told they price-match. I provided an invoice from Discount Tire from just two weeks prior, but this seemed to be disregarded. Remanufactured Parts: I was informed that the dealership does not use remanufactured parts. However, just last December, they installed remanufactured headlamps in my car, which directly contradicts this claim. Unfortunately, my experience became even more uncomfortable when I felt discriminated against as a woman. After my significant other became involved, Andrew made a comment saying, "Oh good, we can talk man to man," implying that I wasn't capable of handling the discussion myself. This was not only insulting but also unprofessional. To make matters worse, when I went to pick up the car, Andrew was the one to come and talk to me, despite my request not to work with him due to the misinformation and poor treatment I had received. Another service advisor, Danny, apologized profusely to my significant other and offered to do the tires for less than the initial quote, though they still did not price match as promised. He also said, due to the blatant disrespect I experienced, that they would detail the car. However, this was not done. In fact, the car had grease stains that were not there before. Even the quick detail that should be part of any service, including an exterior wash and interior wipe down, was not completed. Despite all of this, I was never personally apologized to My questions were not adequately addressed, and the overall experience left me feeling uncomfortable and mistrustful of the service provided. As someone who typically gives people the benefit of the doubt, this experience was disappointing and something I felt needed to be shared. More

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Welcomed by Robby when entered the service bay. Checked in, facility cool, clean, and comfortable. Various channels on the TV, refreshments. Robby kept me informed, service was efficient, car was Checked in, facility cool, clean, and comfortable. Various channels on the TV, refreshments. Robby kept me informed, service was efficient, car was clean, on my way home a little over an hour...🌟 More

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The level of care I received at Grubbs was outstanding. The technicians were able to diagnose the problem, which had been elusive. I am very pleased with the service and Dany Prudencio, in particular. The technicians were able to diagnose the problem, which had been elusive. I am very pleased with the service and Dany Prudencio, in particular. More

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Luke Snowden has been my service advisor for the past 6+ months. I’ve been a customer since 2016, on second vehicle (my choice to upgrade from a 2015 to a 2021), and I continue to have a favorable experienc months. I’ve been a customer since 2016, on second vehicle (my choice to upgrade from a 2015 to a 2021), and I continue to have a favorable experience. I’ve had different advisors and my experiences with each of them have been stellar. Dany Prudencio (3+ years) was my advisor before Luke. They are professional, personable, respectful and honest. Responsive and just Nice gentlemen. More

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