Nate Thelen is outstanding guy and comes with an
outstanding experience. I wouldn’t go to anyone else.
outstanding experience. I wouldn’t go to anyone else.
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by Schyler
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Nate Thelen
Aug 22, 2026 -
Sid Dillon CDJR Fiat of Lincoln responded
Knowing that the service on your Jeep Grand Cherokee was outstanding means a great deal to our service department. We’re honored you’d trust us and wouldn’t go anywhere else.
Everyone there are friendly and helpful
The whole
process was quick and easy I would recommend Sid Dillon to everyone
process was quick and easy I would recommend Sid Dillon to everyone
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by scartwright1958
Verified Customer
Verified Customer
Aug 21, 2026 -
Sid Dillon CDJR Fiat of Lincoln responded
Hearing that everyone at our dealership was friendly and helpful and that your purchase process was quick and easy means a lot to us. Enjoy your new Ram 1500, and thank you for recommending us.
Professional.
Work done on time. Thorough work. Review video. Liked being able to review and choose updates/fixes online.
Work done on time. Thorough work. Review video. Liked being able to review and choose updates/fixes online.
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by witcigk
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ty
Aug 21, 2026 -
Sid Dillon CDJR Fiat of Lincoln responded
Knowing that our video review feature and promptly completed, thorough service helped you choose updates online means a lot to our service team. If you need anything else for your Dodge Durango, we’re here to help.
Great dealership.
! They are old school and care about their customers! Very good place to buy a vehicle!
! They are old school and care about their customers! Very good place to buy a vehicle!
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by Jerry -Omaha
Verified Customer
Verified Customer
Aug 21, 2026 -
Sid Dillon CDJR Fiat of Lincoln responded
Knowing our old-school approach made you feel cared for is rewarding. We’re glad you found our dealership a great place to buy your new Ram 1500.
Had a tire repair.
Stated nothing found. The tire is still leaking. Oil change was fine.
Stated nothing found. The tire is still leaking. Oil change was fine.
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by todd_baltes
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2026 -
Sid Dillon CDJR Fiat of Lincoln responded
Thank you for sharing your feedback. We’re glad to hear the oil change went well, but we’re sorry the tire repair did not resolve the leak. We take concerns like this seriously and would appreciate the opportunity to make things right. Please reach out to our team so we can take another look at the tire and find a solution.
First off I will say the SUV we purchased was solid and
mechanically sound. However we were disappointed in other ways. First of all my husband and I had checked with our bank to see what kind of rate we c
mechanically sound. However we were disappointed in other ways. First of all my husband and I had checked with our bank to see what kind of rate we could get from our bank and they insured us. They could get us 5.25%. So my husband called Sid Dillon the same day and asked if they could potentially match the rate or if we should proceed with getting a loan from our bank. The financial person he spoke to said that with our credit score that getting 5.25% would be easy and that they were very confident that they could beat the score. I have confirmed that we have an excellent credit score. However, when we were in the financial office, it was the third to last paper to sign and we noticed that we were given a 7.6% interest rate. No one had ever talked to us about this prior. After being at the dealership for four hours, we decided to just sign the paperwork and we will refinance later. It felt very dishonest and like we were let down. The other issue we have is that the detailing work was horrible. They knew that we were coming for several days to look at a specific SUV. When we arrived, the SUV looked to be in poor condition as far as cleanliness. There was pink gum on one of the backseats and lots of crumbs on the floor. We asked the dealer if we purchased the vehicle if it would be detailed better and he said yes. When we signed the paperwork and received our new used vehicle, upon getting in, we noticed that it was still dirty. When we got home which was over an hour away, I decided to inspect the car better, and I found some disturbing things that were not even touched with the detailing service. These things included sticky residue on the driver’s mirror, pink gum on the backseat, still wet barbecue sauce, and the third row seat that I had to remove myself, McDonald’s wrappers under the third row seat, as well as lots of grime and dust left. Due to how the car was handled, we felt unvalued as customers and almost as if since we were buying a used vehicle, we did not matter. Due to all this, we will not go back to Sid Dillon and would not recommend them to others.
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by megangraybill
Verified Customer
Verified Customer
Aug 21, 2026 -
Sid Dillon CDJR Fiat of Lincoln responded
Thank you for taking the time to share your detailed feedback. We’re glad to hear you’re happy with the SUV itself, but we sincerely apologize for your experience with the financing process and the condition of the vehicle at delivery.
We understand how frustrating it would be to have a financing rate presented differently than what you were expecting, especially after you had already done your research with your bank. We also take your comments about the detailing and cleanliness seriously. A vehicle should be properly prepared and presented to a customer, and it’s clear we fell short of that expectation.
We’re disappointed to hear that this experience left you feeling undervalued. We would appreciate the opportunity to review what happened and address your concerns with our team. Please reach out to us directly so we can discuss this further and work toward making things right.
They were very quick.
My only complaint is that they did not vacuum out the front of the car. You would think after buying a new car with them they would at least do tha
My only complaint is that they did not vacuum out the front of the car. You would think after buying a new car with them they would at least do that.
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by Traveler
Verified Customer
Verified Customer
Aug 17, 2026 -
Sid Dillon CDJR Fiat of Lincoln responded
Thank you for the feedback. We’re glad you found the process quick and efficient. We do our best to ensure every vehicle meets our standards, though we understand that expectations around detailing can vary. We appreciate you sharing your perspective and hope you enjoy your new vehicle.
First time visit with my new purchase.
Jeep Compass. Wheel bearing, spark plugs, etc. My vehicle now rides like new. Service desk excellent
Jeep Compass. Wheel bearing, spark plugs, etc. My vehicle now rides like new. Service desk excellent
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by gakunz1
Verified Customer
Verified Customer
Service Price Transparency
Aug 16, 2026 -
Sid Dillon CDJR Fiat of Lincoln responded
Thank you for trusting us with service on your Jeep Compass and for the five-star rating. Knowing your Compass rides like new and that you found our service desk excellent means a lot to our team.
So disappointed in Sid Dillion.
. Been along time buyer from this store for many years. And now will definitely be my LAST! Feel like the service has gone down. More and more let dow
. Been along time buyer from this store for many years. And now will definitely be my LAST! Feel like the service has gone down. More and more let downs from the last few times I've been in. One issue recent visit got an oil change and told them I had a headlight out and they said they didnt know how to change it so I needed to schedule another time to get it fixed from someone else, I said no problem and as long as its covered I'll bring it back in. I asked the a service guy 2 to 3 times "its covered right?" And he told me yes. I said ok great let's get it schedule.. so I bring it in early Saturday morning and they take my truck and probably 5 mins later bring it back and say its not covered and its like 1,900 to fix... I said go figure it was to good to be true.. I knew they would try and screw me and ruin my day. Again and again same stuff. Sick of the let downs all the time with sid dillon and again will be my last, thanks for nothing and can't wait to be done with this company and will definitely tell people how xxxxy the service is......
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by nuk71
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kody, Monty
Aug 17, 2026 -
Sid Dillon CDJR Fiat of Lincoln responded
Thank you for sharing your experience, and we’re especially sorry that this visit left you feeling let down after being a longtime customer.
Based on your description, it sounds like there was a miscommunication regarding whether the headlight repair would be covered. We apologize for that confusion. Headlights and the components involved in their replacement are generally not covered under a vehicle’s factory or extended warranty, so if you were told otherwise when you first asked, that information was incorrect. We understand why you would be frustrated after specifically asking about coverage multiple times.
We also want to be clear that there was no intention to mislead you or waste your time. Once the vehicle was inspected and the actual repair and coverage requirements were determined, we provided you with the correct information and the cost of the repair.
We value the many years you have trusted Sid Dillon and regret that this experience has left you feeling differently about us. We appreciate your feedback and will use it to help ensure our team is more careful and precise when communicating warranty coverage in the future.
Found working with them was very easy and low pressured.
Gave me a great deal.
Gave me a great deal.
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by rskalka
Verified Customer
Verified Customer
Aug 14, 2026 -
Sid Dillon CDJR Fiat of Lincoln responded
Our team enjoyed helping you find a great deal on your new Jeep Grand Cherokee L. Knowing the buying process felt easy and low-pressure means a lot to us.
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