Danny Schlenker | Page 2

Volkswagen of Ocala responded

Thank you for your positive feedback! We're glad to hear that you were pleased with the transparency and communication throughout your service. Providing timely updates and clear information is important to us, and we're happy that you appreciated the video of the work done. If you need anything else or have any more questions in the future, feel free to reach out. We look forward to serving you again!

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service department and that we were able to address the safety issue. Your safety is our top priority, and we're glad we could help. If you need anything else in the future, please don't hesitate to reach out. Safe driving!

Volkswagen of Ocala responded

Thank you for your positive feedback! We’re delighted to hear that Fez was helpful and kept you informed throughout the process. It’s also great to know that you found the video of your car and the mechanic’s insights impressive. We strive to provide transparent and thorough service, and we’re glad that resonated with you. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again!

Volkswagen of Ocala responded

Thank you for your outstanding review! We’re thrilled to hear that you consider us the best VW dealership around and that you found our service prompt, honest, and efficient. We’re also glad to know that our team was effective in keeping you informed. If you need anything further or have more questions, please don’t hesitate to reach out. We look forward to your next visit!

Volkswagen of Ocala responded

Thank you for the fantastic review! We’re delighted to hear that Fez consistently provides you with premier service and works efficiently to get you in and out in a reasonable time. If you need anything else or have any questions, feel free to reach out. We look forward to your next visit! 👍🏽😊

Volkswagen of Ocala responded

Thank you for your fantastic review! We’re delighted to hear that our staff and service have consistently exceeded your expectations. It’s wonderful to know you’re so satisfied with your experience at Volkswagen of Ocala. We look forward to continuing to serve you and appreciate your loyalty!

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that our service department is a key factor in your decision to shop with us. Providing excellent service is our top priority, and your feedback truly motivates us. We look forward to serving you again in the future!

Volkswagen of Ocala responded

Thank you so much for your wonderful review! We're delighted to hear that you had the best time ever with our team and that your car-buying experience was enjoyable and helpful. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. Thank you again for choosing us, and we look forward to serving you for many miles to come!

Volkswagen of Ocala responded

Thank you for your kind words! We're glad to hear you appreciated our thorough diagnostics and the service video. Our team works hard to provide excellent service, and your feedback means a lot to us. We look forward to assisting you again!

Volkswagen of Ocala responded

We're extremely sorry to hear about your recent experience and appreciate you bringing this to our attention. Regarding the refund for 3% credit card fee, we would be happy to process this for you. However, our credit card system requires refunds to be issued in person at the dealership with the card present. Regarding the fault lights on your vehicle, we understand your frustration. During your visit, additional services were recommended to address these issues, but we respect your decision to decline them. We apologize if there was any miscommunication or inconvenience caused during your interactions with our service manager. Please contact us directly at 352-571-1030 or email bwatts@gettel.com so we can arrange a convenient time for you to visit the dealership for your refund and address any remaining concerns you may have. Your satisfaction is important to us, and we value your feedback as we strive to improve our customer service.