Danny Smiley

DJ Tucker Tucker & Sons LLC 108 S. St. Louis St Welch, OK 74369 918-533-3540 Date: February 4, 2026 To: Stellantis North America Customer Experience / Executive Escalation Ram B St. Louis St Welch, OK 74369 918-533-3540 Date: February 4, 2026 To: Stellantis North America Customer Experience / Executive Escalation Ram Brand Subject: Formal Notice of Warranty Repair Refusal and Request for Executive Escalation – Case #95454310 Vehicle Information: 2025 Ram 3500 4x4 Mega Cab VIN: 3C63RRML7SG585970 As of February 4, 2026, my above-referenced vehicle has been at Mathews Ram in Vinita, Oklahoma for 17 cumulative days with no repair completed and no formal resolution plan provided. First Diagnostic Visit – December 4, 2025: Dealer road tested the vehicle and verified vibration present around 82 mph, increasing in intensity and decreasing around 70 mph. No service bulletins were available. No repairs were performed. Second Service Visit – January 19, 2026: Dealer verified driveline vibration at highway speeds around 80 mph. Visual inspection revealed no visible issue. Dealer recommended use of PicoScope for further diagnostics but stated they could not currently use it and would need to move the vehicle to another dealer. The service manager verbally stated no technician was available who could operate the PicoScope. I refused to transport the vehicle elsewhere as it was delivered to an authorized Ram service center for warranty repair. On January 27, 2026, the service manager agreed to initiate a STAR case for diagnostic escalation. To my knowledge, this was never started. On January 29, 2026, I opened Customer Care Case #95454310. After initial contact, no meaningful follow-up occurred despite repeated calls and emails on January 31, February 2, February 3, and February 4. Promised supervisor callbacks were not received. Current issues: • Verified defect with no completed repair • Dealer lacks diagnostic capability • STAR case not initiated • No corporate response • 17 days out of service • No loaner beyond limited five-day warranty coverage I am formally requesting: 1. Immediate escalation to the Regional Service Manager or Executive Resolution Team 2. Authorization for an equivalent loaner vehicle or rental reimbursement beyond the five-day limit 3. Written confirmation of the escalation and resolution plan 4. Authorization for proper diagnostic and warranty repair without requiring me to transport the vehicle myself If Mathews Ram in Vinita, Oklahoma cannot properly diagnose and repair this vehicle, I am formally requesting that Stellantis authorize and arrange transfer of the vehicle to another authorized Ram dealership that has the proper equipment and trained technicians to complete the repair. This letter serves as formal notice of warranty repair refusal and extended downtime. I am preserving my rights under Oklahoma warranty and consumer protection laws and request immediate executive intervention. Sincerely, DJ Tucke More

by DJ Verified Customer Verified Customer

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Danny Smiley is always the best to work with! He's the biggest reason I keep coming to this location! He's the biggest reason I keep coming to this location! More

by JULIES Verified Customer Verified Customer

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Awesome service. I really appreciate their commitment to good service and efficiency. Thank you very much. I really appreciate their commitment to good service and efficiency. Thank you very much. More

by TAJIIN Verified Customer Verified Customer

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They always take great care of me! Checked my tires for me and then gave me estimates on numerous tires. Once I decided, they quickly got me scheduled and got my new tires on! Simpl Checked my tires for me and then gave me estimates on numerous tires. Once I decided, they quickly got me scheduled and got my new tires on! Simple, fast and efficient! More

by JULIES Verified Customer Verified Customer

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Have already did this survey. Howmanytimes must it be done? This is the last time. Howmanytimes must it be done? This is the last time. More

by ROBERT_WHITCHURCH Verified Customer Verified Customer

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Clean and neat facility- nice waiting area- prompt service - on time - service man was friendly service - on time - service man was friendly More

by Cindy.Victory Verified Customer Verified Customer

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Everyone is always so helpful, understanding and kind when I take my car in for service and when I pick it up, they explain everything to me in detail that was done on my car. I appreciate their kindness when I take my car in for service and when I pick it up, they explain everything to me in detail that was done on my car. I appreciate their kindness and professionalism. I will recommend them to everyone! More

by bojac Verified Customer Verified Customer

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Mathews handled everything very professionally and in a timely manner, including the extended warranty , on the repair of my 1 ton Ram. timely manner, including the extended warranty , on the repair of my 1 ton Ram. More

by sheltonlayman Verified Customer Verified Customer

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They do excellent work and are always responsive to you needs. I always recommend them needs. I always recommend them More

by HWINFREY Verified Customer Verified Customer

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Wonderful Service Department. All issues are addressed and resolved completely. Knowledgeable and professional. They get you in ASAP and their work is always top notch. Recommend All issues are addressed and resolved completely. Knowledgeable and professional. They get you in ASAP and their work is always top notch. Recommend Matthews CDJR for any and all of your vehicle needs. Nice to have them in Vinita. Thank you, Danny and Merrick for all you do. More

by DONNAKOON Verified Customer Verified Customer

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