Dany Sanchez Perez

Group 1 Toyota North Austin responded

Dear Aaron,   Thank you for taking the time to share your experience. We’re very sorry to hear that your visit did not meet your expectations and that you felt misled regarding both pricing and the vehicle’s condition.   We take transparency seriously, and we regret any confusion surrounding the pricing discussed prior to your visit versus what was presented in-store. That is not the experience we want for our customers, and we will be reviewing this internally with our team to ensure clearer communication moving forward.   We also apologize that the condition of the vehicle did not match your expectations based on the listing photos. We strive to present our inventory as accurately as possible, and your feedback highlights an area where we need to improve.   We understand how frustrating it must be to make a long trip and leave feeling disappointed. We would appreciate the opportunity to speak with you directly, review what occurred, and see if there is a way to make this right.   Please contact me, Edgar Cervera, (Sales Manager) at Ecervera@group1auto.com or call 512-458-2331 x1109 if you would like to discuss this further.   Thank you again for your feedback.

Group 1 Toyota North Austin responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

Group 1 Toyota North Austin responded

Hola, ¡gracias por compartir tu experiencia positiva! Si necesitas algo más, no dudes en llamarnos o visitarnos. ¡Que tengas un buen día!