We received amazing service from Darius, 10/10 service, I
would highly recommend to others!
would highly recommend to others!
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by Rj3dee
Apr 30, 2025 -
Bill Luke Marana responded
Wow, thank you so much for the awesome feedback! We’re thrilled to hear we hit a 10/10 for you – that means the world to us! Welcome to the Bill Luke family! If you ever need anything, don’t hesitate to reach out. We're always here to help!
Thank you for choosing Bill Luke Marana
The internal communication and post sales customer
service at Bill Luke unfortunately is horrendous. We worked with Darius who was attentive, direct, efficient and all around great to work with. Post
service at Bill Luke unfortunately is horrendous. We worked with Darius who was attentive, direct, efficient and all around great to work with. Post sales, from finance on has been a complete clown show. Despite finance pushing fear, uncertainty and doubt regarding building credit and credit scores, that was complete fodder. We were able to close a cash transaction annoyed, but peacefully. All the sales docs were to be emailed, title and tag handled by the dealer.
35 days post closing and numerous requests including one to the finance director David Mayer and we cannot not get the sales docs, information on the title, or if the tag was handled properly. Even Darius in sales has been rendered completely powerless against the total lack of post sales customer service despite all his efforts to try and get answers.
I would avoid this inconsiderate, poorly managed lack of standards comedy show at all costs.
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by WPONDER11
Jan 08, 2025 -
Bill Luke Marana responded
Thank you for your feedback, A member of our management team will be in contact with you!
Jan 09, 2025 -
WPONDER11 responded
As you might expect from a dealership of this caliber, no one from the management team ever contacted us. Today we had to visit the dealership in effort to obtain copies of all the paperwork never emailed or sent via mail. As expected, Darius was very attentive and upon request, asked David Mayer finance director if he would meet with us.
David Mayer agreed to meet with us. We explained we purchased a vehicle over 35 days ago. Paperwork was never emailed or mailed as it was supposed to be. We explained we have made numerous requests for it and have not been able to receive it. It was unclear to him why it was not provided at purchase. Mr. Mayer confirmed our mailing address and explained there was not an email provided or in the paperwork and that is why it was not emailed. However, it should have been printed at purchased or mailed upon request.
Mr. Mayer provided a printed copy of the paper work. After reviewing the paperwork on page 1 of the ADOT Title and Registration Application the email address had been provided and was in the paperwork.
Mistakes happen but these are basic, simple details in the handling of the sale of a car. If you cannot handle the basics what happens to the bigger things. They should serve as red flags before anyone considers giving their business to this dealer. With the built-in profit from their $399 junk tint fee, and $699 doc fee the very least they could provide is the basic curtsey of being responsive.
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