Darlene Pulling

We were very impressed with Andre Malloy, who was our salesman. Made a great experience. The time spent in the dealership was a little long, especially the wait for the financing officer. salesman. Made a great experience. The time spent in the dealership was a little long, especially the wait for the financing officer. More

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Andre my salesman was Great. My only regret was not getting my own pre-approved financing from Community First at 6.25% I have an 805 credit score and they financed my 2025 Rave My only regret was not getting my own pre-approved financing from Community First at 6.25% I have an 805 credit score and they financed my 2025 Rave 4 Limited thru Toyota Credit at 8.80 % and didn't try to get financing thru Community First when I asked them about it. They went with Toyota credit because of the higher rate which they make more money on. More

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Keith Pierson Toyota exceeded my expectations. Their wide selection of cars made it easy to find the perfect fit for my family. The team was responsive to all my inquiries, genuinely listened, and Their wide selection of cars made it easy to find the perfect fit for my family. The team was responsive to all my inquiries, genuinely listened, and worked around our needs with care and flexibility. Truly an exceptional dealership experience! More

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The staff went above and beyond to assist me. The process was very straightforward and easy. I received a great deal, and Tatiana Santiago was a great help. She’s been really helpful. It seems li The process was very straightforward and easy. I received a great deal, and Tatiana Santiago was a great help. She’s been really helpful. It seems like they genuinely care about their customers and their preferences. I would 100% recommend. More

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I ONLY DEALT WITH TWO ENTITIES. JAMES DOUGLAS, (SALES ASSOCIATE) AND THE FINANCE DEPARTMENT. JAMES WAS THE BEST EVER. HE LISTENED TO MY DISAPPOINTMENTS FROM MY PREVIOUS VEHICLE PURC JAMES DOUGLAS, (SALES ASSOCIATE) AND THE FINANCE DEPARTMENT. JAMES WAS THE BEST EVER. HE LISTENED TO MY DISAPPOINTMENTS FROM MY PREVIOUS VEHICLE PURCHASE AND RELAYED TO ME THAT HE COULD TURN THOSE DISAPPOINTMENTS AROUND. I WAS DOUBTFULL AND EVEN TOLD HIM SO. EVEN SHOOK HIS HAND AND ASKED HIM IF WE'D STILL BE BUD'S AFTER I SAID NO, UPON COMPLETION OF THE TEST DRIVE? HE SAID OF COURSE. EVEN TOLD HIM I DIDN'T LIKE THE WAY THE FRONT AND REAR OF THE CAR LOOKED. IT WASN'T THAT I HATED IT, I JUST THOUGHT THE 2024 MODEL LOOKED COOLER. SO, WE WENT ON THE TEST DRIVE AND I LOVED IT. I HAD NEVER DRIVEN A HYBRID BEFORE AND WAS THROUGHLY IMPRESSED. SO, WE TALKED MONEY, CAME UP WITH A MUTUAL FIGURE, AND IT WAS OFF TO THE RACES. THEN I GOT BACK TO FINANCE. I WAS THE SECOND PERSON TO BE SEATED BACK IN THAT AREA BUT WAS THE THIRD PERSON TO BE SEEN BY SOMEONE. SOMEBODY GOT AHEAD OF ME. I ALMOST WALKED OUT WHEN THE COUPLE THAT GOT AHEAD OF ME STARTED LOUDLY COMPLAINING ABOUT SOMETHING FOR THE NEXT HALF HOUR. MY FINANCE GUY CAME OUT JUST IN TIME. REAL POLITE, NICE AND APOLOGETIC. ALL AND ALL, EVERYTHING WORKED OUT GREAT. MY WIFE WAS UPSET THAT I DIDN'T DISCUSS THIS WITH HER AHEAD OF TIME, BUT EVEN THAT SITUATION IS NOW RESOLVED, LOL. TOOK A COUPLE DAYS, BUT ALL GOOD HERE. THANKS SO MUCH JAMES, WHAT A DAY!! TAKE CARE. More

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Very friendly no pressure dealership. The experience was how car buying should be. Enjoyed the whole experience. Our salesman Andre Malloy took excellent care of us. Explained everything The experience was how car buying should be. Enjoyed the whole experience. Our salesman Andre Malloy took excellent care of us. Explained everything step by step. Very knowledgeable about the car we purchased. Love our new RAV4 ! More

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Doc , was very quick , efficient and caring all at the same time. Thank you for taking the time to get to know me and a personal touch . You’re definitely a great salesman . same time. Thank you for taking the time to get to know me and a personal touch . You’re definitely a great salesman . More

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Be careful about the paperwork when buying. First bought a new Tundra. Sticker said 48,995. When the form was made out it started at 50,000 and was told a new topper was 1500 and the price First bought a new Tundra. Sticker said 48,995. When the form was made out it started at 50,000 and was told a new topper was 1500 and the price on the form was 2500. Since my wife did the transaction, I did not catch this till later. A couple of years later bought a new RAV-4. Price listed was 38,995 but a additional tag was stuck on the side adding an additional 7,000 to the price. Also, again a figure was added on the form but this time I caught it and finally got 1500 refunded. Of course it took over 2 months to finally get it. Also on trade in value they use what the call the "black book" which I was told by someone in the used car business was created by car dealers to give you a lot less for your trade-in . More

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My recent purchase experience at Keith Pierson Toyota was excellent. The team was professional, efficient, and made the process straightforward and stress-free. I highly recommend them. Keith is the kind of excellent. The team was professional, efficient, and made the process straightforward and stress-free. I highly recommend them. Keith is the kind of guy that will help you no mater what! Appreciate this teams hard work and kindness! More

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Disappointed After the Sale – Still Waiting on My Second Key The car buying process at Keith Pierson Toyota was smooth overall, and I appreciated the help from Frank while purchasing my 2025 Land Cruiser Key The car buying process at Keith Pierson Toyota was smooth overall, and I appreciated the help from Frank while purchasing my 2025 Land Cruiser at the end of April, 2025. However, I was told the vehicle would come with two keys, and I only received one at delivery. It is now the middle of June. Since then, I’ve reached out multiple times about this missing second key, and despite being told it would be resolved, nothing has happened. It's incredibly frustrating to make a major purchase like this and be left chasing down something that should’ve been handled upfront. At this point, I’m leaving this review in hopes of getting a resolution. I’d prefer not to escalate this further, but I do expect follow-through on what was promised. More

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