Darlene Pulling

It’s a long way from Fernandina Beach, FL. To Keith Pierson Toyota but worth every mile getting there. Evelyn as well as Moe worked diligently to help me get the Toyota Cross Signia that I wan To Keith Pierson Toyota but worth every mile getting there. Evelyn as well as Moe worked diligently to help me get the Toyota Cross Signia that I wanted. They went out of their way to insure that I would not have to finance over the set amount I had set as my goal. They made it all happen professionally and in a courteous manner. I will go back to them again! More

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I purchased a 2012 Mazda 5 online through this dealership in July of 2025. After receiving the vehicle, It took several weeks for the title to arrive and when it did finally come, the mileage was incorrect. in July of 2025. After receiving the vehicle, It took several weeks for the title to arrive and when it did finally come, the mileage was incorrect. I sent the title back to the dealership to be corrected. After several more weeks of not receiving a corrected title, I reached back out and was told that the title was returned to their dealership because USPS marked it as "undeliverable" to my address... which is interesting because the first one had no issues showing up other than the time delay. So here we are today (09/25/26) and I still do not have a corrected title after being told on 09/10/26 that it would arrive within 7 days. As of the date of this review, I am giving the dealership 7 days to contact me and make this right. If this review is still up, they did not contact me and you may do with that information what you will... More

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Kevin Matthews was great to work with. I appreciated his low key approach. The process was easy. The car came in a week early and we did paperwork and picked it up. Simple as that! I appreciated his low key approach. The process was easy. The car came in a week early and we did paperwork and picked it up. Simple as that! More

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I had the worse car buying experience ever, I came in to buy a Tundra 1794(CASH) and they didn't have the color i wanted and the salesman Javon Felder and sales manger Roger Necessary took advantage of me b buy a Tundra 1794(CASH) and they didn't have the color i wanted and the salesman Javon Felder and sales manger Roger Necessary took advantage of me because i am a senior citizen and disable Veteran, They told me they needed my social security to check my credit and if it was good i would get a better price i told them there were no need to check it because i'm paying case ,i gave them my social anyway. They didn't have the color i wanted and i seen them giving each other signal, their next trick they wanted to buy my truck and i told them i have never traded a vehicle and i didn't want to trade now, their trick was if i traded them my truck i would have to buy their truck they haggle me over and hour and i finally gave up. and bought a black truck and i wanted a Pearl White color i didn't want, the truck i bought because it's black and i have never bought nothing but white vehicles as a matter of fact i bought the one i was driving from Keith Pierson and it was white. i wanted to speak directly with Keith Pierson because I knew if i talk to anyone else they would cover for each other and sweep it under the carpet. I bought my truck on November 23 2025 and I called atleast 50 times from November 24 2025 to speak to Mr. Pierson and i could never talk to him. After calling and i made atleast 10 trips to the dealership hoping to see him not being able to speak to him i decided to talk to his assistant Darlene and she told me i had to talk to Mr. McDowell the store manager and i talked to him and was told he would find the truck i wanted and pay the difference, I told him i had paid him over 92,000 with my trade in and i wasn't paying him anymore money. I will never buy another vehicle from Keith Pierson and I am retired Military and i'm going to tell all my friends not to buy from them, I been buying vehicle over 50 years and this was my worse experience. I left word with Mr. Mcdowell over 2 months ago for Mr. Pierson to call me and i'm still waiting Hopefully Mr. Pierson see my experience!!!!!!!!!!!! More

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We went on June 27th and purchased a ‘26 grand Highlander. When driving the car by myself, I started to notice loud bass like sound coming from the rear. It’s so loud that it was causing bad migra Highlander. When driving the car by myself, I started to notice loud bass like sound coming from the rear. It’s so loud that it was causing bad migraines when I am driving. It’s seems the sound is worse with one person in the car. The day we went to purchase the car, the sales person William Ross, went to pickup the car from another location and drove it to the dealership. It’s our belief that he was aware of the sound coming from the rear and still decided to sell the vehicle to us. If he would have just been honest and tell us about the issue, we would have purchased another Grand Highlander without any issues. I started to research about the issues and came across it “cabin boom” issue, which is a known issue on grand highlanders. You can google it, I also joined a group on facebook with other owners of grand Highlander and found out several others with the same issue. Unfortunately, it’s not in all vehicles, maybe 1/10. We live hour and half away from the dealer, so I took it to local dealer that is closer to us, they checked and agreed that our vehicle issue but unfortunately there is no solution because it’s not a large issue. after calling about the issue and talking to sales guy William Ross, he said “he is with a customer 😆”(best excuse for sales person) and he never returned the call back to resolve the issue. I was hoping he would have told us to bring the car in for a solution and offer us another grand Highlander without any issues. Few days later my husband went in to talk to Jonathan McDowell regarding the issues, he said his sales people are honest and would never lie😆 to sell a car. They won’t be able to do anything about the situation. We lost $15000 because of this issue. He offered his business card and told him to include his name on the review. I know one bad review won’t change anything but at least people will know what they are getting with them. More

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Love Jackie have bought 15 vehicles from KP Jackie has sold me I think 12 , love her like a sister , I keep going there because of her and the great service department they have, would recommend and have sold me I think 12 , love her like a sister , I keep going there because of her and the great service department they have, would recommend and have recommended Kieth Pierson to anyone looking for a vehicle. More

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Jackie Chan a awesome and hardworking young lady that stuck with me and helped me find the right vehicle for me and my husband, I like Keith Pierson friendly staff, they make you feel like a part of the stuck with me and helped me find the right vehicle for me and my husband, I like Keith Pierson friendly staff, they make you feel like a part of the family, keep up the good work guys! More

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Kennedy is an excellent salesman. He sold us a 2026 RAV 4 in March, unfortunately lady ran a red light & totaled it. Kennedy worked hard getting us back in 2026 RAV 4. We appreciate h He sold us a 2026 RAV 4 in March, unfortunately lady ran a red light & totaled it. Kennedy worked hard getting us back in 2026 RAV 4. We appreciate his efforts. More

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Christian was my sales rep. and he did a excellent job,I purchased a car I didn't like so,Christian went above and beyond.to get me into a 2026 car that he knew I would like espe and he did a excellent job,I purchased a car I didn't like so,Christian went above and beyond.to get me into a 2026 car that he knew I would like especially the color,he just knew exactly.He is very patient young man,and good on his word,very knowledgeable about setting everything up in my new car also, Thank You, More

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Dominick Barksdale was my sales rep and he did a superb job of representing both the dealership and my family. Dominick drove the car to my house to show me color and equipment and that was a surprise - de job of representing both the dealership and my family. Dominick drove the car to my house to show me color and equipment and that was a surprise - definitely a plus. Dominick is articulate, friendly, knowledgeable and thoroughly professional. The dealership is a delight to spend time in and very clean and pleasant. We. Turned down other dealerships and car makes to be with Keith Pierson - the atmosphere is very even and all employees are on the lookout for ways to keep customers smiling, hydrated, aware of what is being done on their behalf and satisfied with service. More

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