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Darold Ohlemacher
Darold Ohlemacher
Service Manager
Clay Cooley Hyundai of Rockwall
1540 Interstate Hwy 30
Rockwall, TX 75087
61 Reviews
61 Reviews
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61 Reviews of Darold Ohlemacher
Verified Customer
June 14, 2025
Thank you Clay Cooley for always taking care of my vehicle. Jennifer is great and wonderful, she always answers all of my questions. I definitely recommend Clay Cooley of Rockwall. vehicle. Jennifer is great and wonderful, she always answers all of my questions. I definitely recommend Clay Cooley of Rockwall. More
by deyamasak07
June 05, 2025
The service was great. I had a warranty and the clerk was attentive to my needs I had a warranty and the clerk was attentive to my needs More
by NO22
Other Employees Tagged: Cody Denton
June 02, 2025
The service department is wonderful! They went above and beyond to provide great service. I will definitely be back for future business. They went above and beyond to provide great service. I will definitely be back for future business. More
by kimberlymikeska
Other Employees Tagged: Phillip Barth
May 31, 2025
My experience with this dealership has been emotionally and financially exhausting, but I want to acknowledge Darold for ultimately helping me get my 2018 Hyundai Tucson back in working order. He listened, and financially exhausting, but I want to acknowledge Darold for ultimately helping me get my 2018 Hyundai Tucson back in working order. He listened, took initiative, and actually fixed the underlying issues that had been misdiagnosed multiple times. If it weren’t for him, I would’ve given up entirely. The problems began with a recurring driver-side window malfunction that I brought in multiple times. I was initially told it was the master switch, then advised to replace the smart junction box — a repair that cost me nearly $1,000. That wasn’t the issue. Later, I was told the window motor needed replacement. Then, after that was supposedly fixed, my turn signals and radio audio stopped working. I returned the vehicle yet again and was informed that the issue was a blown multifuse — something that should have been checked before I was charged for costly parts and diagnostics. My frustration isn’t just about the money — it’s about the miscommunication, lack of follow-through, and how long I was without a reliable car while trying to support my family and husband through medical appointments. What makes this even harder is that I initially gave this dealership a glowing review — before the real problems began. I now regret that early feedback, as it doesn’t reflect my full experience. That said, I deeply appreciate Darold, who was the only person that genuinely followed through. If I need assistance in the future, I’ll go straight to him. I hope this dealership takes this feedback seriously and reevaluates how they handle diagnostics and customer care. This could have been avoided with more thorough attention from the start. More
by ilyssapettigrew
May 16, 2025
Very kind and welcoming. Wanted to fix my problem. They took it as a personal challenge to fix the issue I had, even though it was slightly insignificant. Jennifer was like a Wanted to fix my problem. They took it as a personal challenge to fix the issue I had, even though it was slightly insignificant. Jennifer was like a mother and said of course! Bring it here we will take care of you! She said her husband is the service manager and would be waiting for me. She did not lie. He was waiting for me the next day. That is when the 3rd person stepped in and made me feel comfortable and let me take him on a drive to reproduce the sound. Technically I was just there for an oil change, but they said it's lunch time and you're probably hungry so grab alone or car and go get something to eat. I didn't even have to ask for it. I said if it takes too long can I keep it till tomorrow? They said absolutely but we want your car back in your hands today fixed. So I took him up on that offer. A few hours later after I had my lunch took a little nap at home My phone rang I said hey we got your car fixed we found the problem come pick it up we're here until 7:00 or 8:00. All three employees were there and grade me treated me like a a real custome. It was truly amazing after the experience I had in that place b North of Allen where I bought the car. Y'all are awesome!!! More
by Jonbub
Other Employees Tagged: Jennifer Ohlemacher and Quincy! He is the real man that had the sound, and said we will fix it!
