Darren Coute

Where has integrity gone ? ?? Mitch sold me the car, but its obvious that's where his job ends. He told me the car had been totally gone over and was in perfect condition. I dis ?? Mitch sold me the car, but its obvious that's where his job ends. He told me the car had been totally gone over and was in perfect condition. I discussed with him that I was leaving for SC in 10 days and driving the car there. On Sunday Feb 25 the car was packed and at 7 am I went to start it and it was dead. Had to call AAA . The battery was 4 years old. The original ! Had to buy a new battery for 200 from AAA. Late start, late picking up my rider and forced to drive after dark. Took bill after return home to Mitch, on April 1. He said Daren, the manager would be back April 8 and would call me then. On April 15, still not a word. I called Subaru of America. They started a case and a case manager called later that day. He started to relate the fact of the case and had them all wrong. Basically, before he talked to me, he called the dealership and colluded with them about how to not reimburse me for the battery. Told me to call back to the dealership, Exeter Subaru. Of course nobody there wants to talk to me at this point. Eventually Daren called back with same story as the case manager.I paid the asking price for the car. Its my 5th Subaru and the 7th in my family. Basically it comes back to the question of integrity . 200 is not a lot of money, however the refusal to reimburse me speaks to the integrity of this dealership. The right thing to do, without question was to reimburse me. We have a friend who owns three dealerships in Burlington Vermont who would never treat a customer this way. Our neighbor is the sales manager at BMW who strongly suggested I write this review. This is poor customer service. More

by ritasnow88 Verified Customer Verified Customer

Helpful 0

Report | Print

I schedule service to have some parts installed, when I arrived I was told by service advisor, "we don't do that" I asked why then on the service appt. no one had read my request and bothered to get back t arrived I was told by service advisor, "we don't do that" I asked why then on the service appt. no one had read my request and bothered to get back to me? I was met with a blank millennial stare. I specifically stated what work I needed done and the parts I would provide, I took an hour off of work this morning to drop off car. My advice, don't trust Exeter Subaru to really read their service requests. Maybe it is a good place to get your oil changed, that is something they MAY be able to handle. More

Helpful 1

Report | Print

The only issue of the purchase process was the long wait time, otherwise the experience was positive. time, otherwise the experience was positive. More

by Beth Verified Customer Verified Customer

Helpful 0

Report | Print

Very pleased with the responsiveness and professionalism of Chris Tarmey, the sales person I worked with from beginning to end. of Chris Tarmey, the sales person I worked with from beginning to end. More

by Beth Verified Customer Verified Customer

Helpful 0

Report | Print

The only bad experience I had was getting my car registered with the town. Inspection sticker should have been my birth month. It took many attempts to finally get it right and had to pay for dupl registered with the town. Inspection sticker should have been my birth month. It took many attempts to finally get it right and had to pay for duplicate documention so the town could register the car. I asked several times for the documentation needed. It was not given to me. So the purchase of the car was a positive experience. The adminstrative part not so much. More

by mjlb Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone was very helpful. Love the Subaru Forester. Thank you for all your assistance. Great car! Love the Subaru Forester. Thank you for all your assistance. Great car! More

by mjlb Verified Customer Verified Customer

Helpful 0

Report | Print

Positive experience with salesperson. Not a positive experience with finance department getting paperwork to agree with my birth month for registration. Long story. Not a positive experience with finance department getting paperwork to agree with my birth month for registration. Long story. More

by mjlb Verified Customer Verified Customer

Helpful 1

Report | Print

Ann was fantastic to work with--very patient with all my worries and questions. She is very knowledgeable about the cars and the features on each. I am a Nervous Nelly when it comes to big purchases and Ann worries and questions. She is very knowledgeable about the cars and the features on each. I am a Nervous Nelly when it comes to big purchases and Ann has been so kind. She is definitely different than other sales people--not pushy as some can be. The rest of the team at Subaru were wonderful too. I've been going to Exeter Subaru for over 20 years and my mother shopped them prior to that. Darren is so kind and always makes sure to check in when I'm there. Highly recommend! The only thing I would suggest is to bring back the runner program! Please! More

Helpful 0

Report | Print

Everybody that I worked with was pro-active, friendly, very accommodating. Easily the best car buying experience I've ever had. Great dealership. very accommodating. Easily the best car buying experience I've ever had. Great dealership. More

by mahoney2 Verified Customer Verified Customer

Helpful 0

Report | Print

Great customer exprience, so far . .............. Chis and the dealership time have been very helpful in helping me get to know all the technology available in my new vehicle .............. Chis and the dealership time have been very helpful in helping me get to know all the technology available in my new vehicle More

Helpful 0

Report | Print