Dave Anton

I purchased a 2023 XC90 PHEV from Volvo Mission Viejo in February. My recent first service has been frustrating. After noticing a large crack in my sunroof, I called several times to their main number ov February. My recent first service has been frustrating. After noticing a large crack in my sunroof, I called several times to their main number over 3 days with no answer. Having no other contact method, I emailed their GM, Chris Lanza, but never received a reply. After the 6th attempt, I finally got the receptionist by phone and explained my problem. She told me no one was available in service but set me up for an appt the following week to have the sunroof replaced. When I arrived, the service advisor told me they didn't have the part (an appt should never have been schedule without the replacement). I opted to leave the car there hoping the part would show up. After a week with no part, I picked it up. For the next month, I had to follow up numerous times after each expected date of sunroof delivery was missed. I understand issues with lead-time, but the lack of communication was frustrating. During this time, I reached out to the owner's VP of Operations, Daven Anton, but also received no reply. When the sunroof finally arrived, it took three days after the appointment to finish the replacement. After two months of problems, I had hoped the repair would be higher priority. I expect to have the car for several years and I need a responsive and trustworthy service shop. I have no other choice but to use a different shop for my future service needs. More

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