Dave Marohl | Page 5

Dave Bucks County PA. These guys are great old fashion shake and a promise. They hold to their word and will accommodate you anyway they can. shake and a promise. They hold to their word and will accommodate you anyway they can. More

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RUST Vehicles from FrankmanThis is/was probably the RUST Vehicles from Frankman This is/was probably the worst experience I've ever had with a dealership in my life. I was promised a truck with "no ru RUST Vehicles from Frankman This is/was probably the worst experience I've ever had with a dealership in my life. I was promised a truck with "no rust," that "Frankman Motors doesn't sell those types of vehicles." Keith in Sales straight up lies to you to get the sale. The promise of "no rust" was false - I have rust inside of my car, on my frame, on my rims, and on the bumper. If you’d like to see pictures, I’d be happy to provide! I see where someone sprayed an undercoating, trying to hide other spots because it too was done poorly (maybe not be Frankman Motors, maybe previous owner). I was also told that the paint was in pristine condition, that the previous owner(s) took great care of the vehicle. You can tell someone tried to buff our the sun-stained marks on the hood of the vehicle, but they didn't even attempt to hide the stains on the roof. It's a mix of red paint and white sun stains. It’s an Excursion with a 6 inch lift, they notably left the roof pictures off their website. Pristine my butt. Had I known about the rust and paint issues, I wouldn't have purchased the vehicle. Don’t give this company your trust. Initially, I thought about spending the money to fly to South Dakota and see the truck, a 2004 Ford Excursion with 65k miles. Although Keith did welcome me up there, I felt very comfortable with the information he was able to give on the vehicle and the pictures on their website. He was able to answer all questions I had about said vehicle. Turns out he just lied. The other issues I've had: Keith told me initially that my truck would take up to 2 weeks to get to me - I live in Louisiana. Perfectly fine answer. He then told me a few days after receiving my paperwork, that it would be there in 3-4 days. Day before it was to arrive, he told me they never picked it up the day before (would take 2 days to get here) and that he was off when they didn't come, so he didn't know. No one else could call and let me know? A few days later found another driver, gave me an anticipated date of arrival. I kept checking in each day to verify, cancelled last minute. Third time he scheduled the vehicle, told me they were coming. The delivery company, which is local to Sioux Falls/SD, is a company that Frankman uses often, as I heard from Keith and the owner of the transportation company. An odd comment Keith, the salesman, made about the transportation company: “you got a bunch of white boys delivering the truck, so you'll be able to understand them.” Extremely unprofessional, seems to be a thing for this guy. Then I attempted to check in with Keith throughout the day to see where the truck was in transit, because he told me that they were coming straight to me, to then head to Texas to pickup 2 vehicles and head back to South Dakota. This was incorrect, they headed to Texas first. When I asked where they were, he said, "Apparently I'm[Keith is] clueless" and that he was "not sure what happened with routing." So, I just spent about $25k on a truck and you are "clueless" to where it is? I followed up with a text of when to expect it and received no response. Finally, I asked for the transportation company's contact info, and instead of sharing it, he told me to "be patient." Instead, I realized that I had their number from a previous call the day before because they called me the night before to ask if I would drive 7 hours to pick up my vehicle and drive it the rest of the way home, which I politely declined, as that defeated the purpose of it being delivered. So, I called them, and handled the delivery myself, never hearing from Keith again. It was the worst interaction of buying a car I've ever had. Had I just spent the money to fly to SD and see the vehicle, I would've spoken to Keith, and I think the red flags from just talking to him would've caused me to opt out from buying the vehicle simply because of the lies he was telling me about the rust and paint issues. I called the dealership and spoke to a manager by the name of Dave. I told him of the situation. After talking with the owner, he called me back to offer me $200 because I purchased the vehicle site un-seen. I told him that $200 wasn’t enough for me to fix the paint and rust, he then spoke again to the owner, and they agreed to give me $500. I was really looking for about $2,000. So I took the $500 thinking that I was tempting fate and should just cut and run. It took 2 and a half months to get my paperwork from the company to get my registration. Not 100% their fault as Hurricane Ida stopped mail, but they had me driving around with expired temp tags, just hoping the original paperwork would show up. Finally, Keira took control in the title clerk’s office handled that for me and took care of everything. Overall – just don’t ask for Keith and don’t trust that these vehicles don’t have rust unless you see it firsthand. They don’t deserve your trust. More

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Terrible experience. I have spent over $2,000 just to get this car to pass Missouri state inspection. Several other problems undisclosed. Buyer beware. this car to pass Missouri state inspection. Several other problems undisclosed. Buyer beware. More

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Went 1 place (Frankmans), looked at 1 vehicle (Expedition). Have purchased others from Dusty and always treated better than excellent. Jim Swanson Excellent too. Thanks. (Expedition). Have purchased others from Dusty and always treated better than excellent. Jim Swanson Excellent too. Thanks. More

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They were very nice from the minute I walked in and during the sale and afterwards as well! They were happy to answer all the questions I had for them! during the sale and afterwards as well! They were happy to answer all the questions I had for them! More

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Repeat customer..Wade was totally professional..answered my text even after hours. Will do business again..We had the opportunity to drive more than one vehicle. my text even after hours. Will do business again..We had the opportunity to drive more than one vehicle. More

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We felt like there was some dishonesty with the purchase and no loyalty. If they say it's too good to be true it probably is. and no loyalty. If they say it's too good to be true it probably is. More

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Amazing people and super helpful! Car gurus showed a deal and they honored it and were the most easy to work with. Able to trade my truck in with kbb trade in value. and they honored it and were the most easy to work with. Able to trade my truck in with kbb trade in value. More

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Awesome service, great atmosphere, everyone has a smile on their face, and everyone is willing to help! Wade was awesome to work with, made sure I was well taking care of start to finish. on their face, and everyone is willing to help! Wade was awesome to work with, made sure I was well taking care of start to finish. More

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Family, friendly dealershipGreat service, great Family, friendly dealership Great service, great financing options Super friendly sales person and respectful of our options Great prices and grea Family, friendly dealership Great service, great financing options Super friendly sales person and respectful of our options Great prices and great selection of nice cars More

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