Dave Young

I am filing this complaint regarding Dodge of Dade City due to repeated unprofessional conduct, unsafe service practices, and refusal to properly address warranty concerns on my nearly new 2025 Dodge Charg due to repeated unprofessional conduct, unsafe service practices, and refusal to properly address warranty concerns on my nearly new 2025 Dodge Charger EV. The vehicle was purchased with 53 miles and currently has approximately 800 miles. Since purchase, the vehicle has experienced ongoing electrical issues. The dealership has minimized these concerns, stated the behavior is “normal,” and attempted to shift blame to me rather than performing proper diagnostics. I was told that if I bring the vehicle in and they “find nothing,” I would be responsible for paying for a rental vehicle despite the car being under factory warranty. The dealership returned my vehicle with underbody/steering components left unsecured and hanging. When I raised this safety concern, I was told this is “how it comes,” which is false and unacceptable. They also failed to protect the interior during service, leaving dirt from technician shoes inside the vehicle. My vehicle was left outside during rain while in their possession, resulting in water intrusion and potential electrical exposure. The dealership attempted to blame me for this condition rather than taking responsibility for the handling of the vehicle. They refused to honor a tint-related repair by falsely claiming the tint was aftermarket, despite the vehicle being purchased essentially brand new and the tint being installed prior to delivery. When I requested to speak with the General Manager, I was denied access and told to leave by a shop manager. This is now my third attempt to resolve issues with this dealership, and each visit has worsened the situation. I am requesting accountability, proper warranty service by a qualified EV-certified technician, and authorization to have my vehicle serviced at a different Dodge-certified location due to loss of trust in Dodge of Dade City. More

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Very satisfied with the car buying experience. James is a very professional and enthusiastic salesperson. James is a very professional and enthusiastic salesperson. More

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Outstanding honest service. Purchasing a vehicle from Jim Browne is a pleasure also. I will not use any other dealership. Purchasing a vehicle from Jim Browne is a pleasure also. I will not use any other dealership. More

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Great salesman, no pressure, very efficient and easy process. Wish all new car purchases were this easy. Excellent experience! process. Wish all new car purchases were this easy. Excellent experience! More

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After making stops at several local Tampa Jeep dealerships to purchase a new Wrangler it was very apparent this was the correct choice. From the moment Chris Cusker introduced himself and his co dealerships to purchase a new Wrangler it was very apparent this was the correct choice. From the moment Chris Cusker introduced himself and his colleague / other salesman that jumped in to show us Wrangkers to the final paperwork they were all a pleasure to deal with. The professionalism the honestly the clarity and of course the pricing was / is second to none. Thanks again Chris and the whole Jim Browns Chrysler Jeep Dodge. More

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Customer service was awesome and Zack was a really big help. Zack took care of our car needs and treated us like the only Customer there. Wonderful service help. Zack took care of our car needs and treated us like the only Customer there. Wonderful service More

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They did awesome job to get my jeep after my wreck and gave good deal for it to im so blessed thank you gave good deal for it to im so blessed thank you More

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This dealership has always treated me well and finish the service in a timely manner. The staff is very knowledgeable and polite. service in a timely manner. The staff is very knowledgeable and polite. More

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Professional staff, no hassle negotiation, willing to go the extra mile to find us the color we wanted. the extra mile to find us the color we wanted. More

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Dale was very helpful finding the right vehicle at the right price! I will use them again and send family/friends their way. right price! I will use them again and send family/friends their way. More

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