David Fine

BUYER BEWARE. I went to Infiniti of Bayside on 2/3/2024 and was quoted $650/month to lease a QX55. I wanted to weigh my options and was shopping around for other q I went to Infiniti of Bayside on 2/3/2024 and was quoted $650/month to lease a QX55. I wanted to weigh my options and was shopping around for other quotes. I realized they were giving me the best deal so I returned on 2/10/2024. They told me they could no longer offer me that price since I came in January ( I came in February not January) and that deal is no longer available. The price was now $710/month. When I told them forget it and was about to walk out they offered the grey Infiniti QX55 for $650/month. I kindly told them no because I wanted it in white. They then said they could order it in white and give it to me for $650/month so I agreed. I gave them a $1040 deposit. It was Saturday 2/10 and I was told the car would be there by 2/14. Well, 2/15 comes and I do not hear from them. My friend who works at a leasing company called me and told me they were lying. Alex who works at Infiniti of Bayside told her they were only getting grey QX55's, they were not getting any in white. When I called them and told them to cancel my deposit they were rude and tried to tell me I was making them look bad. They stopped answering my calls. I called on 2/16 and asked if they processed my refund and was told by the receptionist they did but it was a holiday weekend and to wait a few more days before I see it in my account. I waited a week and called back and left a message. No one returned my call. I called today (2/28) and asked about my refund. Amy the receptionist told me they were waiting for a check in the mail. When I questioned the check and told her I paid with a credit card why can't I just be refunded on the card, I was put on hold. She then told me they processed the refund on 2/21/2024 (today is 2/28, still have not received it) and to call my bank because they are holding the money. I then called my bank. They told me they do not see any incoming money coming from Infiniti of Bayside. I then proceeded to dispute the charge on my credit card. These people are liars and apparently thieves. They like to play games. I would not recommend their business at all. More

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They have a new management team and already you can see and feel the difference. The prior managers didn’t appreciate loyalty and customer satisfaction was not important. The waiting area was dirty and run and feel the difference. The prior managers didn’t appreciate loyalty and customer satisfaction was not important. The waiting area was dirty and rundown. The new management is great and the place is clean and welcoming. Brian Derrick was my salesman and he is awesome. He is professional and knowledgeable. I will be back. More

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