David Gomes

Despite a few challenges and delays, my experience at Audi Brookline was outstanding thanks to Paul, the service advisor. Their exceptional communication and support made all the difference. Paul was com Audi Brookline was outstanding thanks to Paul, the service advisor. Their exceptional communication and support made all the difference. Paul was communicative, and went above and beyond to ensure a great experience despite some hiccups. Their professionalism and expertise were noteworthy, and I appreciated the personalized attention to detail. Thanks Paul! More

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The service department was quick and accommodating to our problem. Laura who I worked with couldn’t be more willing to help. Very friendly and effective. problem. Laura who I worked with couldn’t be more willing to help. Very friendly and effective. More

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Easy to deal with and all requested work completed on time. Also provided uber ride from the dealership to my office and back time. Also provided uber ride from the dealership to my office and back More

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Brought my SQ8 in for a 40k service - as usual Jeff walked me through the service items needed and helped make the experience easy and hassle free. walked me through the service items needed and helped make the experience easy and hassle free. More

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I am writing to express my deep concern regarding the way my wife was treated during her recent visit to your service center. She came in to discuss a crack she noticed on her car’s side mirror shortly after my wife was treated during her recent visit to your service center. She came in to discuss a crack she noticed on her car’s side mirror shortly after picking up the vehicle from an oil change appointment. Rather than being met with professionalism and courtesy, she was treated in a condescending and dismissive manner by both the service staff and the manager. Not only was her concern brushed aside, but the tone and behavior she experienced were blatantly disrespectful—and appeared to be rooted in gender bias. This kind of treatment is completely unacceptable. Every customer deserves to be treated with respect and dignity, regardless of their gender. We chose your dealership expecting not just quality service, but also professionalism and fairness. Unfortunately, that trust has been shaken. I hope you take this feedback seriously and ensure appropriate steps are taken to address this issue with your staff. No one should feel dismissed or disrespected when seeking service, and I trust you share that standard. More

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Easy to book an appointment. Great communication, service, and clean, new loaner car. Would definitely recommend. Great communication, service, and clean, new loaner car. Would definitely recommend. More

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I was very happy with how I am treated and informed regarding my vehicle and it’s condition regarding my vehicle and it’s condition More

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Went out of their way to fit in a flat tire at 4:00 on a friday friday More

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I got a same day appointment. Service was great and the service advisor was very friendly and helpful. Service was great and the service advisor was very friendly and helpful. More

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Great communication and access to a loaner alleviated my concerns. Jeff was great to work with. concerns. Jeff was great to work with. More

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