David Gomes

Easy to book an appointment. Great communication, service, and clean, new loaner car. Would definitely recommend. Great communication, service, and clean, new loaner car. Would definitely recommend. More

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I was very happy with how I am treated and informed regarding my vehicle and it’s condition regarding my vehicle and it’s condition More

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Went out of their way to fit in a flat tire at 4:00 on a friday friday More

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I got a same day appointment. Service was great and the service advisor was very friendly and helpful. Service was great and the service advisor was very friendly and helpful. More

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Great communication and access to a loaner alleviated my concerns. Jeff was great to work with. concerns. Jeff was great to work with. More

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Jeff was great. He provided Solid customer service when I needed my Audi Q5 hybrid serviced. He provided Solid customer service when I needed my Audi Q5 hybrid serviced. More

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Ken was great to work with on a few repairs needed. He helped utilize my CNA warranty. Great service by Ken and Audi He helped utilize my CNA warranty. Great service by Ken and Audi More

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They were very professional and thorough. They kept me informed during the whole process. I give them an A rating. They kept me informed during the whole process. I give them an A rating. More

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Kervens is outstanding. Straight shooter. Very thorough. Audi Brookline did great work At this leave without Straight shooter. Very thorough. Audi Brookline did great work At this leave without More

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I take pride in maintaining my vehicles and don’t mind paying for good, thorough, and reliable service. Unfortunately, my experience at this dealership was the exact opposite: frustrating, dismissive, and paying for good, thorough, and reliable service. Unfortunately, my experience at this dealership was the exact opposite: frustrating, dismissive, and far from thorough. I called on a Friday to schedule an appointment, explaining that I was preparing for a long drive home for the holidays and had identified a faulty oil sensor warning that had come on intermittently, as well as a missing fog light cover I wanted addressed before leaving town. I informed the representative that I had a third-party warranty, and she reassured me that “it’s very common for people to drop their car off and have everything covered under the warranty reviewed.” Based on this, I dropped my car off on Monday. Upon arrival, I was told it would cost $250 for a general safety inspection and an additional $250 for each specific issue I wanted checked. For example, $250 to investigate the intermittent oil sensor warning, $250 for the seatbelt sensor, and so on. Unable to afford all those individual checks, I agreed to the general safety inspection, trusting it would cover critical safety concerns like the oil sensor. The inspection was completed, but the results were disappointing. I was told they would contact my warranty provider about necessary repairs and given a quote for the fog light cover replacement, which I approved. However, by Friday—after receiving no updates—I called to check on my car. I learned: • The fog light cover, which I had approved for replacement, hadn’t even been ordered. • Despite completing the safety inspection, it was not thorough enough to address the faulty oil sensor warning, which was a key issue I raised at the outset. When I picked up my car and drove away, the faulty oil sensor warning came on within 3 miles. This was an issue I explicitly mentioned and paid for in the safety inspection, yet it was ignored. For a dealership of this caliber, this lack of attention to detail—on a critical safety matter—is unacceptable. Adding to the frustration was the dismissive and condescending attitude of the staff, particularly my advisor. I’ve met Herb Chambers personally, and I know he would be appalled by this treatment and the failure to deliver on the promises of a dealership that carries his name. I don’t mind paying for premium service, but what I received here was disorganized, inadequate, and rife with pretension. This dealership must do better—for the safety and trust of its customers. More

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