David Gomes | Page 3

They were very professional and thorough. They kept me informed during the whole process. I give them an A rating. They kept me informed during the whole process. I give them an A rating. More

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Kervens is outstanding. Straight shooter. Very thorough. Audi Brookline did great work At this leave without Straight shooter. Very thorough. Audi Brookline did great work At this leave without More

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I take pride in maintaining my vehicles and don’t mind paying for good, thorough, and reliable service. Unfortunately, my experience at this dealership was the exact opposite: frustrating, dismissive, and paying for good, thorough, and reliable service. Unfortunately, my experience at this dealership was the exact opposite: frustrating, dismissive, and far from thorough. I called on a Friday to schedule an appointment, explaining that I was preparing for a long drive home for the holidays and had identified a faulty oil sensor warning that had come on intermittently, as well as a missing fog light cover I wanted addressed before leaving town. I informed the representative that I had a third-party warranty, and she reassured me that “it’s very common for people to drop their car off and have everything covered under the warranty reviewed.” Based on this, I dropped my car off on Monday. Upon arrival, I was told it would cost $250 for a general safety inspection and an additional $250 for each specific issue I wanted checked. For example, $250 to investigate the intermittent oil sensor warning, $250 for the seatbelt sensor, and so on. Unable to afford all those individual checks, I agreed to the general safety inspection, trusting it would cover critical safety concerns like the oil sensor. The inspection was completed, but the results were disappointing. I was told they would contact my warranty provider about necessary repairs and given a quote for the fog light cover replacement, which I approved. However, by Friday—after receiving no updates—I called to check on my car. I learned: • The fog light cover, which I had approved for replacement, hadn’t even been ordered. • Despite completing the safety inspection, it was not thorough enough to address the faulty oil sensor warning, which was a key issue I raised at the outset. When I picked up my car and drove away, the faulty oil sensor warning came on within 3 miles. This was an issue I explicitly mentioned and paid for in the safety inspection, yet it was ignored. For a dealership of this caliber, this lack of attention to detail—on a critical safety matter—is unacceptable. Adding to the frustration was the dismissive and condescending attitude of the staff, particularly my advisor. I’ve met Herb Chambers personally, and I know he would be appalled by this treatment and the failure to deliver on the promises of a dealership that carries his name. I don’t mind paying for premium service, but what I received here was disorganized, inadequate, and rife with pretension. This dealership must do better—for the safety and trust of its customers. More

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Kennith, my service agent was very attentive and knowledgeable. He made sure that the car had a total service even though I had just come in for an oil change. knowledgeable. He made sure that the car had a total service even though I had just come in for an oil change. More

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Excellent Customer Service as always. David and Luis are pros! Thank you for bringing joy to every customer of Audi. Mr.Herb is so lucky to have you both. David and Luis are pros! Thank you for bringing joy to every customer of Audi. Mr.Herb is so lucky to have you both. More

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Just in for first 10,000 mile service. Got in and out quickly. Showroom and waiting area are comfortable, bright and clean. Staff was very friendly Got in and out quickly. Showroom and waiting area are comfortable, bright and clean. Staff was very friendly More

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It was my best experience in dealership. Ahmed and all team provided high quality service. Thank you. Ahmed and all team provided high quality service. Thank you. More

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The process is easy and Luis was wonderful in explaining recommended repairs and helping to prioritize. Also proactive in taking the car for inspection! recommended repairs and helping to prioritize. Also proactive in taking the car for inspection! More

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Service advisor and staff at Audi of Brookline went above and beyond to make the 30k service on my SQ8 a breeze. I keep coming back to them from the south shore for service and maintenance because they are a and beyond to make the 30k service on my SQ8 a breeze. I keep coming back to them from the south shore for service and maintenance because they are a pleasure to deal with and they make my life easier as an Audi owner. More

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Awesome experience across the board! Great team and service. Cannot recommend Brookline Audi highly enough. Great team and service. Cannot recommend Brookline Audi highly enough. More

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