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David Hepler

Overview Reviews (109) Inventory (116)

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David Hepler

David Hepler | Page 11

Assistant Service Manager

BMW of Gainesville

2853 N Main St
Gainesville, FL 32609

I’ve been in the car service business for 7 years. I enjoy spending time outdoors with my family. Carpentry is a hobby I enjoy in my free time.

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5.0

109 Reviews

I’ve been in the car service business for 7 years. I enjoy spending time outdoors with my family. Carpentry is a hobby I enjoy in my free time.

Overview Reviews (109) Inventory (116)

Dealership Experience

9 yrs, 6 mos

Industry Experience

12 yrs, 5 mos

Specialties & Trainings

40 years of experience in Customer Service in the insurance and car industries.

5.0

109 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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109 Reviews of David Hepler

April 08, 2022

Dealership Rating

Employee Rating

I cannot complain they are always busy but the customer service is great. Thank you Dave and service staff service is great. Thank you Dave and service staff More

by angie.bernard

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Apr 11, 2022 -

BMW of Gainesville responded

We’re so happy to have you as a customer. You’re welcome to come again anytime.

April 07, 2022

Dealership Rating

Employee Rating

Great service, customer care, courtesy reminders, exceptional service, courtesy vehicle wash and if you're dropping off your vehicle and need a ride a loaner car, shuttle service or Uber will be ther exceptional service, courtesy vehicle wash and if you're dropping off your vehicle and need a ride a loaner car, shuttle service or Uber will be there More

by shortiekk19

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Keely Whitmer

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Apr 07, 2022 -

BMW of Gainesville responded

We are happy to hear that our team provided you with exceptional service. We will make sure that they receive your feedback. It will make their day!

April 05, 2022

Dealership Rating

Employee Rating

Dave always provides the best customer service. It’s always a pleasure working with him. It’s always a pleasure working with him. More

by sandy.banks

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 06, 2022 -

BMW of Gainesville responded

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

March 31, 2022

Dealership Rating

Employee Rating

Dave Helpler is the BEST Custom Service advisor around. He makes BMW successful by his dedication and hard work. He makes BMW successful by his dedication and hard work. More

by cmmrobinson

Verified Customer

Customer Service

Friendliness

Recommend Dealer

Yes

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Mar 31, 2022 -

BMW of Gainesville responded

We’re so happy to hear you had a great experience with Dave at BMW of Gainesville. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

March 27, 2022

Dealership Rating

Employee Rating

The initial review I wrote was out of frustration. And sone confusion on both my part and the dealers This dealer has actually been great over the years I’ve dealt with them. Great service both in And sone confusion on both my part and the dealers This dealer has actually been great over the years I’ve dealt with them. Great service both in sales and their service department. They work very hard to make sure their customers are taken care of and satisfied. They are extremely easy and friendly to deal with I recommend them highly More

by NEEDLEMAN_MARK

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Vought , Todd Bartley, JD Busby, Leandro Claros, Dennis Jones, Carlos Morales, Keely Whitmer, Justin Butler, Carlos Morales

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Mar 28, 2022 -

BMW of Gainesville responded

Thank you for your feedback. We are disappointed to read that your recent experience was not satisfactory and we want to apologize. In order to look into this issue, can you please provide me with some details about your visit such as your name, and date of visit? We would like the opportunity to talk and investigate your feedback further. Please feel free to reach out to me with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Respectfully, Tyler Hill - General Manager. Thill@gettel.com

March 25, 2022

Dealership Rating

Employee Rating

Dave has always been terrific to work with, we would recommend him very highly!!! ❤️ He is great!! recommend him very highly!!! ❤️ He is great!! More

by Lori

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 28, 2022 -

BMW of Gainesville responded

We appreciate you taking the time to let us know about your experience! If there's anything else we can help you with, please let us know.

March 14, 2022

Dealership Rating

Employee Rating

Was in gainsville for a 2 day event. Had a bad run flat tire. The people at bmw found me a new tire, and diagnosed found problem with another wheel. Got me on my way in a short time. The Had a bad run flat tire. The people at bmw found me a new tire, and diagnosed found problem with another wheel. Got me on my way in a short time. They were the best and took good care of me, a visitor to gainsville. Thanks for your attention, it is appreciated. More

by GUMPREZ

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 14, 2022 -

BMW of Gainesville responded

Your review means to us here at BMW of Gainesville. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and have an amazing day!

March 05, 2022

Dealership Rating

Employee Rating

My experience is always great. Customer service is excellent from when you call to schedule an appointment and then tep. follow up. Customer service is excellent from when you call to schedule an appointment and then tep. follow up. More

by angie.bernard

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Mar 07, 2022 -

BMW of Gainesville responded

Angie, thank you for the 5-star rating! We value your feedback and can’t wait to serve you again!

February 26, 2022

Dealership Rating

Employee Rating

A dealership is only as good as it’s people, and that goes double for the service department. Dave Helper is the best and is a credit to the BMW team. goes double for the service department. Dave Helper is the best and is a credit to the BMW team. More

by gheedy

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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