David Kennedy | Page 54

Great service, friendly staff! Just like always! Highly recommend to everyone needing a reliable dealership. Just like always! Highly recommend to everyone needing a reliable dealership. More

by CARTERD3 Verified Customer Verified Customer

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Lucas was awesome ( also the older man that helps you find your advisor; he’s awesome ) Lucas was upfront about cost; i waited in the lobby. Took about 35 minutes! I never have my service anywhere else find your advisor; he’s awesome ) Lucas was upfront about cost; i waited in the lobby. Took about 35 minutes! I never have my service anywhere else More

by BRANDYLBOOTH Verified Customer Verified Customer

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I've been going to this dealership for years. Everyone I've encountered in the service department has been professional and courteous service. Everyone I've encountered in the service department has been professional and courteous service. More

by BOBBYREGAN Verified Customer Verified Customer

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Wonderful service and very attentive. They squeezed me in last minute and were right on time as far as ETA. Waiting area not too bad and super friendly staff They squeezed me in last minute and were right on time as far as ETA. Waiting area not too bad and super friendly staff More

by JHEIMY02RAMOS Verified Customer Verified Customer

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Fantastic service. The employees are both professional and friendly. They are willing to answer any questions I have. I will definitely recommend Eldorado Chev to frien The employees are both professional and friendly. They are willing to answer any questions I have. I will definitely recommend Eldorado Chev to friends and family. More

by Zoe Verified Customer Verified Customer

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Service experience was excellent. Everyone was both professional and friendly. Kudos the the entire service team! Everyone was both professional and friendly. Kudos the the entire service team! More

by lghughes Verified Customer Verified Customer

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Very fast service. I was in a bind with my wife’s Tahoe. They got me out in 1 day I was in a bind with my wife’s Tahoe. They got me out in 1 day More

by kd.perry Verified Customer Verified Customer

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I bought a brand new BOLT EUV, and it broke down within 60 miles. This is my primary car to get back and forth to work (94mile round trip). Took it to El Dorado which is the closest of three dealers to m 60 miles. This is my primary car to get back and forth to work (94mile round trip). Took it to El Dorado which is the closest of three dealers to me that can service EVs. Well, they only have one EV guy, he was on vacation, and it took over a week to look at it because of Labor Day weekend. GM/Chevy wouldn't approve a loaner/rental car until a tech looked at the car. So I waited, bumming rides from friends and neighbors, or having my wife drive me back and forth for a week (she would have to make that trip twice a day and 188 miles/day), and then I get the standard "Could not repeat problem" and they called me to pick it up. The light was back on when they pulled the car up to the drive. Aux Transmission Oil Pump and Drive unit issue again. Still couldn't get authorization for a rental car. Next day, they looked at it, and said the part was on order on 9/6, and they wouldn't get it until 10/4. And guess what, no rental car approval yet. Finally got it on Friday and they said a car was on hold for me at Hertz on El Dorado. So...bum a ride to get down there, and Hertz said they didn't have any cars reserved for me, and no cars they could loan out. I left messages for the service manager, and never got a call back (David Kennedy). I picked up the car on 9/8, and having it towed into Huffines in Plano on 9/11, and they have a rental car ready for me, on site, to drive away in. This is the first Chevy I've owned, and it's been a horrible experience so far, and I don't even have 120 miles on the car total yet. And I know this is a common issue for Bolts plus a new car, it should have been an automatic rental car until they could look at it regardless. Huffines asked me to bring it to them on 9/1. I should have listened. I bought the car at Huffines, but would expect any dealership to care about their overall quality of vehicles. Now, I will say my service guy was friendly, and did try to help out somewhat, but was limited by "policy" and that they didn't have any rental cars on site, or loaners available. He said they had 80 people waiting for a rentals. But they also weren't very proactive at giving out information on status of repair of my car. I had to call and leave messages to get a reply, or text and wait for a few hours for a reply. It didn't seem like they were too busy...5 guys at counters and I was the only customer all three times I was physically there. More

by AB Nelson Verified Customer Verified Customer

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Over 2 hour wait for a small part to be fixed and it was under warranty. I noticed my truck sitting out where it had been finished. Reached out to the service department about how much longer and all of s under warranty. I noticed my truck sitting out where it had been finished. Reached out to the service department about how much longer and all of sudden it was finished. Very frustrating! More

by BWPSK Verified Customer Verified Customer

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Jim was great at finding the exact car I wanted and I got it lot quicker than expected. He did such a great job my husband went back the next week and bought a Blazer. I had an Outlander with 3rd row seati it lot quicker than expected. He did such a great job my husband went back the next week and bought a Blazer. I had an Outlander with 3rd row seating for 8 years and was worried about transitioning to a smaller SUV. The interior does not feel cramped at all and it is a lot easier to park. More

by TITTLE1 Verified Customer Verified Customer

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