David Olivarez,

I wanted to wait before writing this review so I could reflect on the experience calmly and objectively. Unfortunately, my purchase and service experience with Grubb’s Acura turned into the worst car-buyi reflect on the experience calmly and objectively. Unfortunately, my purchase and service experience with Grubb’s Acura turned into the worst car-buying experience I’ve ever had. On May 6, 2026, I purchased a used 2025 Volkswagen Atlas from Grubb’s Acura after scheduling a test drive with Kelly. During the walkaround, I was shown several scratches and dents and was told the service department could remove or buff them out before delivery. During the test drive, the tire pressure warning light was on, but I was told it would reset after driving. The same day I purchased the vehicle, the check engine light came on and the tire pressure light remained active. I immediately contacted Kelly, who instructed me to bring the vehicle back to the dealership. I did so the following day and was told my vehicle would receive priority service because I was a recent buyer. What followed was nearly two weeks of delays, inconsistent communication, and frustration. I only received updates when I personally reached out to ask for them. Eventually, I was told the vehicle had been sent to Volkswagen for warranty repairs and that parts had to be ordered. When the vehicle was finally returned to me on May 20, the condition of the car was unacceptable. The white markings used by the service department to identify scratches and dents were still visible on the exterior. The scratches themselves were still present, the vehicle had clearly not been properly washed or detailed, and the interior still contained grease smudges and dirt I had previously pointed out. What concerned me most was discovering that over 100 additional miles had been added to the vehicle while it was in service, and the full tank of gas I left it with had been reduced to approximately half a tank. Considering I live only 16 miles from the dealership, this raised serious concerns for me. I spoke with both Dan and Omar regarding these issues. While apologies were offered, many of the responses felt dismissive or excusatory rather than solutions-focused. By the end of the process, I had completely lost confidence in the dealership’s service department and chose not to return the vehicle for additional correction work. Instead, I paid out of pocket to have the vehicle professionally detailed elsewhere. The initial sales interaction was pleasant enough, but the post-sale experience, service quality, communication, and overall handling of the situation were extremely disappointing. Based on my experience, I would strongly caution anyone considering purchasing a used vehicle from this dealership. More

Report | Print

Such a relaxing facility. Ezequiel has been my advisor a couple of times and has always been polite, pleasant and professional. His time estimate for service is accurate and h Ezequiel has been my advisor a couple of times and has always been polite, pleasant and professional. His time estimate for service is accurate and has my car ready to go when he lets me know service is completed. Such a nice 😊 overall experience. More

by weaver1852 Verified Customer Verified Customer

Report | Print

Soda coffee H20 and snacks did I mention Soda coffee & H20 and Yummy delicious fantastic snackd H20 and Yummy delicious fantastic snackd More

by soulsis2011 Verified Customer Verified Customer

Report | Print

Excellent service good jo fast service happy didn't take to long waited for less then hour to long waited for less then hour More

by avanes Verified Customer Verified Customer

Report | Print

We got in earlier than our appointment and was immediately taken care of. Explained what we needed done and did the work in a reasonable amount of time. immediately taken care of. Explained what we needed done and did the work in a reasonable amount of time. More

by jackosayer Verified Customer Verified Customer

Report | Print

They're nice, I don't have any issues except it sometimes takes a little long. takes a little long. More

by delanilol Verified Customer Verified Customer

Report | Print

Armani knows what’s he’s selling. Very insightful and goes down to every detail of the vehicle so you know what you’re buying. goes down to every detail of the vehicle so you know what you’re buying. More

Report | Print