David Ulwelling

I purchased a new 2025 Escalade from Crest Cadillac on 3/1/25. The vehicle was purchased in cash after we provided all necessary trade-in information in advance, and we traveled from Lake Forest, Illinois 3/1/25. The vehicle was purchased in cash after we provided all necessary trade-in information in advance, and we traveled from Lake Forest, Illinois to complete the transaction. At the time of delivery, we were informed that the vehicle displayed a "service leveling system" warning, but were told it was a minor issue that would be resolved with a software update. We were assured that this update could be performed by our local dealership in the next few days. Based on this representation, we took delivery of the vehicle. Upon presenting the Escalade to our local Cadillac dealership, we were informed that the issue was not minor. Instead, we were told the car required a replacement module for the central computer system of the vehicle and that multiple features, including the air conditioning, were not functioning properly. This could also become a safety issue if in an accident and airbags may not deploy. It has now been over 3 months, and the vehicle remains unrepaired, with no firm timeline for when the module will be delivered or installed. I have since accepted a loaner car, but this does not adequately compensate for the inconvenience or the high-end vehicle I paid for in full. Since we do not have any time frame as to when the module will arrive, I have asked Crest Cadillac to trade our car in on another coming in. They said unfortunately our car is now considered used, so it would be less in value. Crest should have had their technician look over the car prior to us picking up. They have washed their hands of any wrong doing, and have been no help on getting the module. I now have a Better Business Bureau case with General Motors in Detroit. The problem is still not resolved. This is our third Escalade and are treating us as if we do not matter. I would never recommend or do business with Crest Cadillac. More

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I was so glad to work with David in purchasing my Nissan Rogue. He answered all my questions & went above & beyond to make surr it was the vehicle I wanted. He is so easy to work with & I would recommend hi Rogue. He answered all my questions & went above & beyond to make surr it was the vehicle I wanted. He is so easy to work with & I would recommend him to everyone looking fir a new or used car More

by MARY16RN Verified Customer Verified Customer

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Very professional. Answered all of our questions. Very smooth transaction Would recommend to friends. Thanks Answered all of our questions. Very smooth transaction Would recommend to friends. Thanks More

by JIMMEKUS521 Verified Customer Verified Customer

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From start to finish everything was great, customer service was amazing g g g g service was amazing g g g g More

by wentzel36 Verified Customer Verified Customer

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Simply the best place to buy a car. They always take great care of us They always take great care of us More

by MATT@CARRICOAQUATICS.COM Verified Customer Verified Customer

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The dealership and staff are great. They go over and above to make sure that everything is right. They go over and above to make sure that everything is right. More

by JANETTE.WAGNER Verified Customer Verified Customer

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Completed everything in a timely manner with complete professionalism. I will always go to crest for my automotive needs. professionalism. I will always go to crest for my automotive needs. More

by CHRIS_HIGH940 Verified Customer Verified Customer

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Clean, bright, professional and welcoming. Excellent experience from the moment we walked in until we left. Excellent experience from the moment we walked in until we left. More

by JEFFREYNOW Verified Customer Verified Customer

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Transaction was quick and easy. Everyone was very professional and great to deal with. The vehicle I wanted was at another dealer and they were able to get it onsite in just a few d Everyone was very professional and great to deal with. The vehicle I wanted was at another dealer and they were able to get it onsite in just a few days. More

by EmJay Verified Customer Verified Customer

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JUAN SANDUVAL, sales manager, BRADY BROWN, general manager, and DAVID ULWELLING, salesperson.... ALL LIED, MISLED AND TREATED ME EXTREMELY RUDELY. I'M A 63 YR OLD WOMAN WHO IS DISABLED AND REUQESTED manager, and DAVID ULWELLING, salesperson.... ALL LIED, MISLED AND TREATED ME EXTREMELY RUDELY. I'M A 63 YR OLD WOMAN WHO IS DISABLED AND REUQESTED THE SAME EXACT FEATURES ON MY 2021 PREMIUM LUXURY, BE THE SAME AS THE NEW 2024 XT4, BECAUSE I NEED ALL OF THE SAFETY FEATURES TO BE ABLE TO DRIVE. IT DOEESN'T. i ASKED TO HAVE THEM UNWIND THE DEAL, 3 days after i leased it. THEY WOULDN'T. TOLD ME THEY WON'T DEAL WITH ME ANYMORE DISMISSED ME AND TOLD ME TO LEAVE. CREST CADILLAC OF BROOKFIELD, WI IS AN EXTREMELY CROOKED DEALERSHIP!!! BEWARE AND DO NOT TRUST THEM More

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