"Overall a clean, concise, deal and the service was..."
Overall a clean, concise, deal and the service was exceptional. Overall pleasant experience. I wanted better discounts but what did get approved was adequate for people who are strangers!
"Bill is very detailed and has great customer service ...."
Bill is very detailed and has great customer service . Saved me money in a new car and I will definitely recommend friends and family to him
"Randy is great and will not push you to buy a vehicle. If..."
Randy is great and will not push you to buy a vehicle. If you’re looking to buy a VW, he’s your guy. He’ll assist you in the process and truly work hard to find you the vehicle you want at the price your willing to pay or lower.
"Larry Fitzpatrick has been amazing to work with. His..."
Larry Fitzpatrick has been amazing to work with. His customer service and personal touch is top notch. We have bought our second VW from him at Jim Ellis-Kennnesaw and look forward to future purchases with Larry's assistance. We recommend the "Tall Hawaiian" to everyone! Thanks Jim Ellis Volkswagon-Kennesaw. You guys rock!!
"I visited Jim Ellis to get the used Outlander that I had..."
I visited Jim Ellis to get the used Outlander that I had recently purchased there serviced. I did not have an appointment so I was prepared to be there until they were able to get to me, which was initially estimated to be a couple of hours. After discussing the nature of the service, Tate went above and beyond to get me in and out as quickly as possible and along with some assistance from my salesman, Jose, completed the service at no charge! I was truly impressed by the level of customer service and professionalism displayed at Jim Ellis!
Other Employees Tagged:
"Best dealership we have dealt with. We now have two cars..."
Best dealership we have dealt with. We now have two cars from this dealership. Sales to service we are happy here. Sales personnel were knowledgeable and helpful.
"I had the most miserable experience with Jim Ellis..."
I had the most miserable experience with Jim Ellis Volkswagen of Kennesaw last month. I waited hoping my anger would disipate but it hasn't happened. I went to the dealership to have my oil changed but then a few days later the engine light mysteriously appeared. I took it back to the dealership and was told it would be an hour and a half before someone could look at it. I took the shuttle to work but never heard from anyone. I called to try and get an update from my service representative, Tate but had to leave a message. I finally received a message back from Tate at 3:00 stating that my fuel leak protection pump needed to be replaced but they had the part in stock to replace it. He stated that the cost to replace it would be 512.08 and I needed to let him know as soon as possible because they would possibly be able to repair it that day. I was later told that they did not have the part in and would not be able to get it until Monday. When Monday rolled around I again did not hear from anyone until a customer service representative, Amber contacted me because I had completed a negative online survey. She later contacted me again to let me know they were working on my car but couldn't give me a time frame for completion. I waited until 3:30 and attempted to contact the service representative, Tate but again had to leave a message. I never received a response. I finally drove to the dealership in my loaner car where I found Tate sitting in an empty service department at his station. I expressed that I was angry because they had had my car for two days and not received an update on the status of the repair. Tate had the audacity to argue with me and the service manager came out to talk to me. He advised me that he had trained the service department team himself which I would have been embarrassed to admit. He then walked me back to the cashier because my car was finally ready. The cashier told me that my total was $683.00. I advised him that I had been told it would be $512.04. He left I assume to speak with a manager regarding the situatuon and when he returned I was told that I owed $508.00. I paid and as I was walking through the showroom I heard the service department manager talking to two of the sales representatives and I heard one of them say that they had been dealing with "crazy customers all day." I have never been treated with such an apathetic attitude from any company and I believe that if I had been a man then I would have been treated with much more respect. I have always driven Volkswagens since I was fourteen however this experience was so miserable that I will not be purchasing another Volkswagen.
"Above and beyond!!!! Jose and the team all went above and..."
Above and beyond!!!! Jose and the team all went above and beyond. Making the entire process nice and smooth. Jose worked hard for me to get me all the things we wanted in our New Atlas. My wife absolutely loves it!
"Larry "the tall hawaian" is a amazing salesman no..."
Larry "the tall hawaian" is a amazing salesman no pressure and helped us find the perfect car we where looking for would recommend this dealership to anyone looking for a new or preowned car
The service provided is conscientious and always of the highest quality. Although there is VW service center closer to my home I selected this location due to the quality of service and respect provided to the customer.