Dean Gonzalez

The staff is professional, knowledgeable and personable. The problem was quickly diagnosed and fixed. From Dean to Jose & Dominic who all made this unexpected service trip to Genesis a pleasant experience! The problem was quickly diagnosed and fixed. From Dean to Jose & Dominic who all made this unexpected service trip to Genesis a pleasant experience! I'm still learning the tech in my vehicle, but I do love driving my GV80!! I was very grateful for the new tire and a car wash getting done so efficiently! So, THANK YOU to everyone @ Genesis of Naples who helped me get back on the road 8/5/26🤗 🤗🤗🤗🤗 Sincerely,Eileen Flanagan More

by emflan1996 Verified Customer Verified Customer

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Dean went above and beyond to satisfy our needs. Everyone in the dealership seemed helpful and knowledgeable Everyone in the dealership seemed helpful and knowledgeable More

by REBAIT Verified Customer Verified Customer

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Dean was AMAZING. Besides having the best personality, his knowledge of the Genesis was fantastic. We never felt rushed at all. He was able to answer all of our questi Besides having the best personality, his knowledge of the Genesis was fantastic. We never felt rushed at all. He was able to answer all of our questions without making us feel like we’re idiots for answering a question like that. Lol. The dealership is beautiful and clean. everyone is so nice and makes your visit or you stay comfortable, free snacks coffee water. They have a cool live stream of the mechanics working on the vehicles as you sit and wait for your car service More

by THEOLIVES3 Verified Customer Verified Customer

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Our transaction was smooth and relatively quick. Our salesman, Dean, and finance person, Morgan, were both knowledgeable and efficient. Like most people, we feel buying a new/used car is never an ev Our salesman, Dean, and finance person, Morgan, were both knowledgeable and efficient. Like most people, we feel buying a new/used car is never an event worth looking forward to. Dean was attentive and made it the best experience possible. Thank you. More

by LMTHUNE Verified Customer Verified Customer

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Dean was easy going yet very thorough and knowledgeable. . Took time to address all our questions. . Took time to address all our questions. More

by debses7 Verified Customer Verified Customer

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Dean was great and we were very upfront with him where we needed to be for the GV80. After almost walking out he was able to reduce the price. Not an experience we are used too. We buy quality vehicles from needed to be for the GV80. After almost walking out he was able to reduce the price. Not an experience we are used too. We buy quality vehicles from Mercedes to Porshe and did not appreciate the sales pitch. We are sales people ourselves and we pointed out where we need to be we do not want to be educated when we knew all along the price we were looking for. It had a happy ending but agra area with the sales pitch how the dealership was not making money.,,that as we all know is a joke. More

by DEEDEEKASCSAK Verified Customer Verified Customer

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Dean made our car buying experience great and simple. We were in and out in a couple of hours. He was honest and direct. Overall best car experience. We were in and out in a couple of hours. He was honest and direct. Overall best car experience. More

by Duenas.carlos Verified Customer Verified Customer

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bought a 2020 expedition from dealer sight unseen. requested salesperson to meticulously inspect/send pics on any imperfections (6 year old car, not expecting perfection but want to know what i'm gett requested salesperson to meticulously inspect/send pics on any imperfections (6 year old car, not expecting perfection but want to know what i'm getting). was noted to have a couple marks, "less than quarter size". i did not follow up and ask about pictures. easy process of buying vehicle. had it shipped to MN (in January). when it arrived, the windshield wiper fluid was frozen, had a cracked line (i'll have to chase that down and repair, unsure of $$), and had a pretty good dent that was bigger than a quarter (estimated $500 repair). additionally, the vehicle started hard, like the battery was weak. charged the battery, drove it for a week, then had to replace the battery as it was shot ($250). unfortunately, being 1,000miles away, i couldn't bring it back to have issues resolved/fixed More

by PJWYATT8640 Verified Customer Verified Customer

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I am familiar with high pressure sales tactics but not outright lies. No promised second key. No promised extended warranty included. Test drive route had no bumps or dips, but the front right strut obvio outright lies. No promised second key. No promised extended warranty included. Test drive route had no bumps or dips, but the front right strut obviously needs to be replaced. This is the first car I have purchased that did not include a full tank of gas. This was an old fashioned, stressful rip off dealer experience that I have not experienced in over 20 years. More

by peterdukeevans Verified Customer Verified Customer

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Excellent service and easy to work with. Took care of everything timely and easily. Would recommend again. Took care of everything timely and easily. Would recommend again. More

by ct.terry Verified Customer Verified Customer

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