Demetri Gounaris | Page 19

No problems getting what I wanted I had no problem getting what I wanted, all person were courteous and friendly. There was just too much paper work and forms to be filled out. I had no problem getting what I wanted, all person were courteous and friendly. There was just too much paper work and forms to be filled out. More

by bobalewcp Verified Customer Verified Customer

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Excellent Every one was very professional and very helpful with the process of my purchase !! Thank you so much for helping us through the processes of the car Every one was very professional and very helpful with the process of my purchase !! Thank you so much for helping us through the processes of the car More

by LROC221 Verified Customer Verified Customer

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Very mysterious experience. I went in to the dealership in Aug to trade in my 2017 Forester for a 2019 after receiving MANY mailings offering me the same car for a few dollars mo I went in to the dealership in Aug to trade in my 2017 Forester for a 2019 after receiving MANY mailings offering me the same car for a few dollars more. Andy Wong was the salesman. He was very nice. He showed me the sport model on the floor. We sat at his desk as I told him the “must haves”. He walked a way for a few minutes and came back with a price per month. It was $47 a month more than than my current car. He said he would have it in 2 weeks in green but he’d try for red with all the “must haves”. I left a deposit. Two weeks later I called, he said it would be another two weeks. Again I called, it was in Boston and was waiting transport, it would be red. Finally after 6 weeks I called and he said it would be in on Monday in green, not red. I made an appointment for Mon at 2pm. When I arrived at the appointed time another salesmen, Dimitri, said he would show me the car because Andy was in a meeting with the big boss. After 45 minutes I knew my new car well. We went inside. I waited another 45 minutes for Andy to be finished with his meeting upstairs. Maybe I am old fashioned but if I had an appointment for 2pm the big boss should have waited, not me, the customer. When Andy finally came down he had papers for me to sign. I asked for details like; how much is the new car, what was the trade-in value on my old car, what the interest rate? He seemed confused by my questions. He stuck to the original monthly payment he had told me 6weeks ago, and proceeded to tell me he was able to get a lower interest rate. Since I have made another payment and the interest went down why was the monthly payment not lower. He disappeared again. He came back with a lower monthly payment. At this point I was losing confidence in him. I felt like the deal was happening in a very mysterious way. As the customer I need to know what I am paying for. He gave me the sticker from the window and said, “there, that is the price”. Shouldn’t I have a written contract with the details? He finally produced the contract for me to sign. It was now 4:30pm. Why did it take so long to complete this transaction when I had an appointment and Andy had all my info in advance? A very frustrating afternoon! It was not a pleasurable experience. Lucky for you Subarus sell themselves. This is my 4th Forester. I just hope when trade-in time comes around your dealership is more customer oriented. If I wanted an impersonal experience I could have bought it online. More

by lori824 Verified Customer Verified Customer

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Delivered on a promise Once we agreed on the car, everything was included as promised. There was no need to go back or wait for certain features. I once had the experience Once we agreed on the car, everything was included as promised. There was no need to go back or wait for certain features. I once had the experience of having to go back several times to a dealer to get a ll the items promised on the sales contract. The staff were friendly an knowledgeable. Very easy to work with. More

by karran123 Verified Customer Verified Customer

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Leasing a new crosstrek My wife and I went that day just to look but we fell in love with the car and the sales person Dimitri was very good and helped us close the deal we a My wife and I went that day just to look but we fell in love with the car and the sales person Dimitri was very good and helped us close the deal we are going back in a few months to get another car for me More

by John Verified Customer Verified Customer

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Great experience at Star Subaru Dimitri and Michael were both top notch. I am very satisfied with my experience and looking forward to a long relationship with Star Subaru in the fut Dimitri and Michael were both top notch. I am very satisfied with my experience and looking forward to a long relationship with Star Subaru in the future. More

by pstingone Verified Customer Verified Customer

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computers versus people Computers were down when we arrived for a 2PM appointment. One hour 40 minutes later we were in finance mgrs office after being told 5 minutes. Mgr Computers were down when we arrived for a 2PM appointment. One hour 40 minutes later we were in finance mgrs office after being told 5 minutes. Mgr was apologetic and handled matter gracefully. Explanation of vehicle features was excellent by Demetrius. More

by TMT23DM Verified Customer Verified Customer

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Great service Our dealer Andy was very helpful and straightforward. He clearly walked us through our options. All the people who work at Star that we interacted wit Our dealer Andy was very helpful and straightforward. He clearly walked us through our options. All the people who work at Star that we interacted with were very nice, in particular Demetri who gave a thorough walk through of our new car. More

by tinks Verified Customer Verified Customer

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Demitri and Mike were very helpful and knowledgeable. Demitri showed and told me about all the features of the Crosstrek and indicated that he would be happy to answer any other questions in the future. M Demitri showed and told me about all the features of the Crosstrek and indicated that he would be happy to answer any other questions in the future. Mike also provided additional helpful information. All in all, my purchase of my new Crosstrek was a great experience. More

by skelley3939 Verified Customer Verified Customer

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Reliable and honest staff! Met with Demetri for purchasing two 2019 vehicles. He was fair on the price and upfront and honest gave me the best possible deal for both of them. Th Met with Demetri for purchasing two 2019 vehicles. He was fair on the price and upfront and honest gave me the best possible deal for both of them. Then met with Mike who didn't try to up sell me anything and was genuinely concerned about what's best for me and the two cars I just purchased. More

by Kevin Ramirez Verified Customer Verified Customer

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