Demetri Gounaris | Page 21

I initiated the sales process via the internet and email. Once we agreed on the price and the car would be available in two days I decided to come in and purchase the car for cash price. The price for auto Once we agreed on the price and the car would be available in two days I decided to come in and purchase the car for cash price. The price for auto was calculated and given to me over the phone by Sonja. When I arrived with cashiers check I was met by Sonja and I met Kristal who handled the paperwork. As t some point Kristal calculates the amount and tells me it doesn’t include some fees. I disagreed with her and told her this was the out the door price given to me by Sonja, eventually I was told I had the correct price. Kristal then tells me the car is not going to be available in two days that it would take five days. I was disappointed but ok. I paid for car in full with cashiers check and When we leave I expected the car to be ready in five days however i continue to follow up with Kristal and I am told the car will not be ready. I finally am told 10 days later the car is ready for pick up. When I arrive I meet Kristal who asked me if I have the check to pay for the car. I am shocked as I already gave her the check on day one so I inform her of such. Then the inventory coordinator mike tells me the car may not be ready and I may not get the car today, he finally determines the car can be released but Kristal didn’t follow proper procedures He also determines that Sonja and Kristal over charged me with the final out the door price and I would be getting a refund. I am shocked at the incompetence of both Sonja and Kristal not double checking these numbers. Kudos to Mike for catching this. Lastly, I am handed all the paperwork to fill out by Kristal. One piece of paper was a rating report for her job in selling me the car. I was asked to fill it out in front of her which I felt uncomfortable doing. I wanted to rate her lower than I did but I wanted to get the heck out of the dealership and didn’t want to hurt her feelings. This rating form should be submitted by the customer in privacy in a drop box or similar. I walked in buying the car, if I had to expect Kristal to sell me the car I don’t think I would have bought it. The whole interaction was a little bizarre I felt like this was the first car she was selling. At the end of the day mike the inventory guy was good, and when I called there was a geek gentleman who was sales who helped me a great deal christoa ?? He is aces too. I was not pleased otherwise. Kristal not even listed on sales team? More

by 1st time Subaru Verified Customer Verified Customer

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This dealership is excellent. The salesman was very friendly and informative. The whole process of leasing a car went smooth. It was the second time I leased a car from there. friendly and informative. The whole process of leasing a car went smooth. It was the second time I leased a car from there. More

by JP Verified Customer Verified Customer

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Had a great experience Demetri was great A very good new car buying experience I will definitely recommend star and Demetri to anyone who asked car buying experience I will definitely recommend star and Demetri to anyone who asked More

by kduffy7556 Verified Customer Verified Customer

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Thorough and Courteous The staff was very helpful and explained everything very well. Demetri and Michael made the entire process effortless for us. I highly recommend Star The staff was very helpful and explained everything very well. Demetri and Michael made the entire process effortless for us. I highly recommend Star Subaru. More

by keithfowler19 Verified Customer Verified Customer

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Best experience in purchasing a car. Mike was very knowledgable and helpful in the finance of our car. We left very satisfied that we were given the best customer service. We were very h Mike was very knowledgable and helpful in the finance of our car. We left very satisfied that we were given the best customer service. We were very happy with everyone in Star Subaru of Bayside. Mike and Demetri went above and beyond our expectations and we drove home in our new car with smiles on our faces. Guaranteed to go back to Star Subaru for our next car. More

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Second Subaru purchase from Star ***** Our latest visit was to purchase the 2020 Outback. We were introduced to Demetri who took the ball running. He was patient with helping us to find the Our latest visit was to purchase the 2020 Outback. We were introduced to Demetri who took the ball running. He was patient with helping us to find the right vehicle for us. Demetri would contact us in order to give updates in the progress of our factory order. Phil, the manager behind the glass, and Michael, the financial expert would also come over to greet my wife and I, always helpful in guiding us in the right direction. Thanks Star Subaru. I give you 5 ***** More

by jesbec508 Verified Customer Verified Customer

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Great experience Demetri was professional, courteous and most importantly, honest. He explained the vehicle in detail and left me with very few questions. I would reco Demetri was professional, courteous and most importantly, honest. He explained the vehicle in detail and left me with very few questions. I would recommend he to anyone looking for a Subaru. More

by Rick Verified Customer Verified Customer

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Demetri is no salesman, that makes him the best salesman! Star Subaru is where I purchased my first car. And this is where I just purchased my second Subaru! Demetri was my salesman but my wife and I were als Star Subaru is where I purchased my first car. And this is where I just purchased my second Subaru! Demetri was my salesman but my wife and I were also helped by Andy and mike. Andy was funny and mike saved us allot of money. But Demetri was the only one who made us feel like he was on our side when we were negotiating. We went to three dealerships and Demetri gave us the best price. Then he was able to get us better and better prices as we negotiated and we felt right at home the entire time. We really felt like we were friends the entire visit. Totally not something we expected during a car deal negotiation. Anyways. My wife and I are very happy with our car, it’s price, and most importantly the service! Great job star Subaru! More

by sunniie.sideup Verified Customer Verified Customer

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Buying a Crosstrek I went to Star Subaru to look at the Crosstrek. I left buying it. Demtrei and Mike were unbelievable in there kindness and knowledge. I never felt I went to Star Subaru to look at the Crosstrek. I left buying it. Demtrei and Mike were unbelievable in there kindness and knowledge. I never felt overwhelmed. I highly recommend Star Subaru. More

by tmlvrdsn73 Verified Customer Verified Customer

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Excellent experience! I recently leased a 2019 outback from Star Subaru. Demetri Gounaris was my salesman. He made my entire transaction from start to finish smooth and ple I recently leased a 2019 outback from Star Subaru. Demetri Gounaris was my salesman. He made my entire transaction from start to finish smooth and pleasant. He helped me every step of the way and explained all the workings of the car. He is truly an amazing asset to Star Subaru. He’s kind and caring and makes you want to lease or purchase a car. 100% for this customer experience!!! More

by RBE626 Verified Customer Verified Customer

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