Demi Wightman

We have a 2020 Ford Ecosport that had a recall. I set up this service while we were out of the state leaving the service center plenty of time to complete the recall work. The gentleman I spoke w I set up this service while we were out of the state leaving the service center plenty of time to complete the recall work. The gentleman I spoke with even said they would leave it outside the fenced in area so we could pick up on our way home. We dropped it off on September 5th. He stated they would call that the work was complete. I called the following Friday to check on it. I was told the recall work was not yet completed, and may not be available on the next Monday. I reminded the service center that is why I left it there while we were gone, and I worked Monday morning. He commented they couldn't hold a Enterprise rental over the weekend. After stating my displeasure, and getting no where I asked to speak to a supervisor. I was then on the line with a female employee(supervisor), and explained my situation. Before she could answer the previous service center employee was on the line and stated 'yes, we can put you in one of our cars'. I stated 'that's great'. A solution was found. We arrived at the service center at 733am that Monday morning to pick up a loaner vehicle, and was told by the service center that Enterprise wasn't open yet. I had to remind this employee of my discussion with him just 3 days before. The female employee behind the parts desk set us up in a beautiful 2025 Lincoln Corsair as a loaner. We were able to pick up our Ecosport on Tuesday, and took it home. On Wednesday we had medical appts, and noticed a shuddering when we were accelerating. We were able to get it back to the service center, and a service technician took us for a ride. Of course it didn't do it for him. As we pulled into the dealership lot the technician recalled that a there is a programming step for the recall fix which may cause the shuddering issue. We're on our 5th Ford vehicle. Customer service is just that. I'm not sure we'll be back. More

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Mike Miller is my go to guy, he always goes above and beyond the call of duty in Crystal river fl. beyond the call of duty in Crystal river fl. More

by wlevins0 Verified Customer Verified Customer

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The best dealership. They have a great stuff and always do a great job on working and servicing on my vehicle. They have a great stuff and always do a great job on working and servicing on my vehicle. More

by jakekoornneef1983 Verified Customer Verified Customer

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Very professional and good communication about the pickup and delivery service. Makes doing business a pleasure with them. and delivery service. Makes doing business a pleasure with them. More

by sharonbiggspool Verified Customer Verified Customer

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Everybody was very nice and it was a quick oil change and a car wash thank a car wash thank More

by Jay Verified Customer Verified Customer

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It was great service the service manager was very helpful they did a great job helpful they did a great job More

by BUDLIGHT.BILL Verified Customer Verified Customer

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Very courteous, attentive and professional. The make you feel like family, the well liked family members that is. Appreciate all they do. Couldn't ask for better!! The make you feel like family, the well liked family members that is. Appreciate all they do. Couldn't ask for better!! More

by TIM.CHEEVER Verified Customer Verified Customer

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i was in a tight spot. I made a cold call and was treated like family. I totally appreciate the thorough assessment made of my car, the information given back to me - eve I made a cold call and was treated like family. I totally appreciate the thorough assessment made of my car, the information given back to me - even the one-on-one with the manager of the department. Extremely pleased to know the Lincoln dealership meets my expectations. I will be back! Thank you again for treating me so well. Lacey, my concierge, and Demi were super helpful - again, I was in a tight spot and they made everything work to my satisfaction. Brent called me direct to be sure I understood all the issues and Dj, in customer service noted all my issues and called regularly to keep me informed of progress. Personal service personified for me. Thanks guys! More

by catherinepclarke Verified Customer Verified Customer

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Anthony (aka doughnut king) is my go to guy. He has been helpful when he was in service and now sales. He has been helpful when he was in service and now sales. More

by Cyclejava1 Verified Customer Verified Customer

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The Service Writer told to expect a 1. 5-2 hour wait. About an hour later he came into the Waiting Room and said everything was ready to go. This is great customer service when you set ex 5-2 hour wait. About an hour later he came into the Waiting Room and said everything was ready to go. This is great customer service when you set expectations and then exceed them. The waiting room was clean and comfortable. I was allowed to bring my little Jack Russell in, and she was the hit of the dealership. Everyone came over to say hello-she had a great time. All in all, this was a great experience. More

by bart2278 Verified Customer Verified Customer

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