Dennis Fike | Page 3

Fantastic experience! Loved the way Izzy took the time to show me the features of the vehicle and answer all of my questions. Izzy helped me through my substantial technol Loved the way Izzy took the time to show me the features of the vehicle and answer all of my questions. Izzy helped me through my substantial technological ineptitude and set up my phone to link up with the vehicle. He took care of far more than I was expecting including the transfer of my insurance. Izzy listened and explained patiently, he was courteous, and thorough and I left feeling confident that I had made the best decision buying at DCH. I hesitated so long on purchasing this vehicle because I had never bought from a dealership before and was intimidated by all of the unknowns. Izzy and the team at DCH took care of everything and all of the logistics that I was concerned about. I couldn’t be happier with my new ride or the purchase experience! I was even thinking about the positive experience today, an entire month later 😅 More

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This was my fifth Ford purchase but my first at DCH Ford of Eatontown. It was by far my best purchase experience ever. The sales staff were very friendly and easy to deal with. I highly recommend this de of Eatontown. It was by far my best purchase experience ever. The sales staff were very friendly and easy to deal with. I highly recommend this dealership for anyone wishing to avoid the usual anxiety of purchasing a new vehicle. More

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My friends and I made a long drive from Virginia to DCH Ford of Eatontown in New Jersey, enticed by a Mustang listed for $10,700. However, our excitement turned into disappointment when we walked out the d Ford of Eatontown in New Jersey, enticed by a Mustang listed for $10,700. However, our excitement turned into disappointment when we walked out the door, and noticed the price skyrocketed to $13,232, not including financing. My experience at DCH Ford of Eatontown in took an even more frustrating turn when I discovered hidden fees and unwanted add-ons. That they added to price of the vehicle In addition to the unexpected price increase. they tacked on an extra $499 for "perma plate," which is an appearance protection warranty that I never asked for, and $399 for "pulse brake," a $40 part that makes brakes flash. Many people in Virginia, including myself, find this feature annoying. These additional charges feel deceptive and made the whole transaction unpleasant. when I confronted them about the additional $499 charge for "perma plate" (Appearance protection warranty). Their response was astonishing: they claimed that this charge is applied to every car they sell, effectively making it a requirement for customers to buy or finance a vehicle but the paper that I received from them in the packet says otherwise I ended up calling the warranty company and they said that this was not required in order to buy a car. I strongly believe that such practices should be illegal, as they clearly lack transparency and customer choice. As I inquired about the $399 charge for 'pulse braking.' To my disbelief, they claimed that this was a feature already installed on the vehicle. However, during my visit to the dealership, no one mentioned or informed me about this feature being installed. Instead, they simply added it to the cost to the vehicle's price and focused on discussing monthly payments. This lack of communication and transparency left me feeling both frustrated and deceived. It's disheartening when a dealership prioritizes hidden costs over open and honest dealings with customers. My overall experience at DCH Ford of Eatontown was marked by these regrettable practices, and I believe it's important for others to be aware of them. To validate my concerns, I contacted several other Ford dealerships in New Jersey. To my relief, they informed me that this practice is not a standard in the industry, and some even cautioned against dealing with DCH Ford of Eatontown. This widespread acknowledgment of the issue further solidified my belief that the dealership's actions were unjust and deceptive. More

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