Derek Thistle

Our experience at this dealer was horrible. We placed a deposit on a car and they told us we could pick it up a week later. When that day arrived, they cited title issues and delayed and delay We placed a deposit on a car and they told us we could pick it up a week later. When that day arrived, they cited title issues and delayed and delayed again and again. Ultimately, they did not want to put the legwork into tracking down the title. They are able to sell it to customers in other states without the title resolved. What a terrible customer service experience. Misinformation was fed to us again and again until we finally gave up. DO NOT RECOMMEND WORKING WITH THIS DEALER. More

Print

Had a great experience at Paul Masse Chevrolet they where very open, honest and made my purchase feel painless! very open, honest and made my purchase feel painless! More

Print

Lied to throughout the whole process When I initially called to put a deposit on the vehicle, they already had a deposit from someone else. As a returning customer they said they would se When I initially called to put a deposit on the vehicle, they already had a deposit from someone else. As a returning customer they said they would search for the same vehicle for me. A week later I got a call saying they found one after looking day and night. It was $1,000 more than the first vehicle of the same model. Ready to buy it, I asked for the carfax and VIN#, just to find out it was the same vehicle I had initially tried to put a deposit on a week prior. They went back to the original price, saying it was an accident. Then I asked if there were any dents or scratches, they told me no. When I got to the dealership there were dents, scratches and chips on all sides of the vehicle. Someone had hit something, ruining the front left corner of the bumper. They offered $200 off after arguing all used vehicles are like that. Needing the work truck badly I bought it. Three weeks later and multiple phone calls, I still have not received the $100 deposit refund or the difference of the check I gave them and cost of the vehicle. Every time we speak they say they are going to mail it as soon as we’re off the phone. Miserable car buying experience, cannot believe they treat a returning customer like that. More

Print

BEST CAR BUYING EXPERIENCE EVER !!! I went in to purchase a 2016 Corvette. I was a little hesitant because I am from Long Island and it was over a 3 hour drive to Rhode Island. Making I went in to purchase a 2016 Corvette. I was a little hesitant because I am from Long Island and it was over a 3 hour drive to Rhode Island. Making the deal even more complicated I had a trade in that Paul and Derek were unable to see in person prior to my visit to the dealership. We settled on a deal over email and I drove to the dealership. Upon arrival everyone was very nice. Paul and Derek from the start were very accommodating and friendly. The biggest surprise for me was that there were no games tried by either. I left the dealership with the exact deal that was agreed upon. I can not tell you how refreshing that is and this is coming from a person who has bought many cars both new and used. Any question or issue that has come up since I took the car home has been dealt with by Paul and the Management team quickly and professionally. To anyone from New York or even further away I say give Paul Masse Chevrolet a chance, you will not be disappointed. More

Print

Great Experience! Go see them! Best car purchasing experience I’ve ever had. Paul was amazing. He made me feel welcome and never pressured me. This was my first truck and he knew hi Best car purchasing experience I’ve ever had. Paul was amazing. He made me feel welcome and never pressured me. This was my first truck and he knew his stuff. He was able to explain all aspects of the vehicle in detail and most importantly was able to make the pricing work for me. Great experience. I look forward to returning just so I can chat with the staff, I truly had a blast with these guys. Shout out to Paul, your the best, Derek, and Wayne for dealing with all of my mistakes on the giant IPad. You guys and the rest of your team are awesome. Thanks again! More

Print

PAUL MASSE CHEVROLET -- THE BEST CAR BUYING EXPERIENCE EVER! RICHARD LIMA WAS OUR SALESMAN--NICE...NICE GUY! You really must visit Paul Masse Chevrolet you will be pleased you did. We arrived at Paul Masse Ch RICHARD LIMA WAS OUR SALESMAN--NICE...NICE GUY! You really must visit Paul Masse Chevrolet you will be pleased you did. We arrived at Paul Masse Chevrolet at 3:30, drove the car, loved it, made the deal, signed the paperwork and we were on our way back home in 2 1/2 hours in a great mood. Paul Masse is not your typical dealership from the salesmen to the managers and front end staff you will know when you walk in the front door that they really value their customers. When buying your next car you must visit a Paul Masse dealership...you will not be disappointed! Thank you to all for making our car buying experience a positive one! Especially a big THANK YOU to Salesman Richard Lima -- Sincerely, Susan A. - GMC Terrain More

Print

No response from salesperson I called on Fri. Dec. 1st and Sat Dec 2nd. to speak with the salesperson I have been dealing with and no call back. It's called common courtesy!!! I I called on Fri. Dec. 1st and Sat Dec 2nd. to speak with the salesperson I have been dealing with and no call back. It's called common courtesy!!! I also bought a Chevy Cruz last August of 2016. I was told if I sent people in I would receive $100.00per referral. Well I sent 3 people in and I only received $100.00. Have not recieved the other $200.00. My date and time has not worked properly on my new car for at least 6 months! Every time I start my car it says 12:AM and the date is 1/1/1970!! Really!!! 1970??? And we have recently traded a truck for a newer model so we have been good customers so I thought but I'm not happy now. Feel like I'm being ignored !!! First and last time for me. JF More

Print

So-So Experience & Not the Best Price Went shopping for a new car and found one I liked. I just didn't feel the One-Price was really the best deal going and decided to shop around. The sal Went shopping for a new car and found one I liked. I just didn't feel the One-Price was really the best deal going and decided to shop around. The salesperson was relentless, calling me all day, even 7:30 am to try and get my business. I found another dealer offering me thousands less for a very comparable car. When I asked the salesperson to meet or beat the offer, he said he'd check with the Sales Manager and call me back. Needless to say, I never heard from him again. Not even the courtesy to tell me they couldn't come close on price. I purchased from the other dealership, love the car, saved a lot of money, and could not be happier. If your hard-earned money matters, shop elsewhere and compare! More

Print

Very Very Pleased as always! I have been doing business with Paul Masse Chevrolet for over sixteen years. I keep coming back because i get the best service. The staff is most help I have been doing business with Paul Masse Chevrolet for over sixteen years. I keep coming back because i get the best service. The staff is most helpful, friendly, knowledgeable and truly care about their customers. It has always been a pleasure .Lastly thanks to Derek Thistle who is most professional and very kind always takes time to explain the many things that I don't know about new cars. SmileI. Virginia L More

Print

Salesman I was serviced by Derek Thisle and a coworker. Both were very professional and knowledgeable about your vehicles and their features. I was looking at I was serviced by Derek Thisle and a coworker. Both were very professional and knowledgeable about your vehicles and their features. I was looking at one truck and was not happy with the interior of it. He then showed me the All Star and it was a perfect fit for me. I am very happy with the terms of my lease and have already had family and co workers ask for business cards. I am more than satisfied. And you have converted me from a owner of Dodge to loving the Chevrolet. More

Print