Derek Wilson | Page 39

Buying By Text My husband hunted for the perfect truck for days. I went to www.ford.com to use their filters to select everything we were looking for and searched th My husband hunted for the perfect truck for days. I went to www.ford.com to use their filters to select everything we were looking for and searched the US inventory. The perfect truck was at Vernon Auto Group in Vernon Texas. I made a phone call and was connected with Derek Wilson. Derek and Stephanie made the buying experience easy. We didn’t sit in an office for hours and no high pressured sales; now that's the way to buy a truck! I wasn’t able to talk on the phone much so we texted through the process. He worked with my insurance company to finish the paperwork. He sent a driver to deliver the new truck to us in Northeast Oklahoma and take our old truck. I would recommend you give Derek Wilson a call no matter where you are from. More

Print

Superb Experience Derek Wilson was wonderful at listening to what I was looking for and appreciating my financial needs. After visiting several dealerships and being to Derek Wilson was wonderful at listening to what I was looking for and appreciating my financial needs. After visiting several dealerships and being told what I wanted by the salesman, it was great to find that at Vernon it was about what my needs were and not what they were trying to sell. I would definitely recommend anyone searching for a vehicle in the North Texas area to visit Vernon Auto!!! More

Print

Easy to work with! The salesman Derek was great to work with. He answered any questions I had even before setting foot on the lot. I traveled from GA (1100 miles)to ge The salesman Derek was great to work with. He answered any questions I had even before setting foot on the lot. I traveled from GA (1100 miles)to get a truck from them, and if I needed another truck and they had it I would go back and buy it!! Derek went above and beyond to help with everything. So if you buy from Vernon ask for Derek you will not be disappointed! I have rated the quality of work at 3 stars because the service department missed a few things I found after traveling home and the cleaning detail lacked in several areas. More

Print

Great guy! Great experience!! Had a great experience. Derek went above and beyond, stayed late and made sure everything was taken care of. Good selection of vehicles at competitive Had a great experience. Derek went above and beyond, stayed late and made sure everything was taken care of. Good selection of vehicles at competitive prices. Would do business with Derek and Vernon Auto Group again. More

Print

Easy and simple! Derek took time on his day off to accommodate my schedule and made the buying process as simple as possible for me. I have worked with him several ti Derek took time on his day off to accommodate my schedule and made the buying process as simple as possible for me. I have worked with him several times before and most certainly will be back! Great sales professional, great dealership! More

Print

Great Dealership The pickup was exactly what I expected it to be and Derek Wilson was great throughout the whole buying process. I will definitely be purchasing vehic The pickup was exactly what I expected it to be and Derek Wilson was great throughout the whole buying process. I will definitely be purchasing vehicles in the future with them. More

Print

Great prices! Large inventory. Quality vehicles. This was our first experience in dealing with such a large-volume dealership. While we were very impressed with the vehicle inventory, quality and pr This was our first experience in dealing with such a large-volume dealership. While we were very impressed with the vehicle inventory, quality and prices, the customer service was not quite what we have been used to in our past purchasing experiences. Our Product Specialist Derek Wilson was wonderful, helpful and very knowledgeable. It was very convenient to be able to communicate with him through texting, and to be able to text photos of necessary documentation. In dealing with the finance department, however, communication was a problem. Stephanie attempted to pass on finance info (with no explanatory or even introductory text other than the link) through my husband's email; but he was traveling out of country at the time & had no idea who was sending him the link. Her link had only a 2-hour window. Needless to say, by the time he found a location with wifi connection & read the email, he was unable to open the link--VERY frustrating! She may have attempted to call, but I cannot say for sure. I had a missed call from the dealership, but no voicemail, so have no idea who it was. The day before we were to sign the paperwork, neither of us had spoken to Stephanie and we had no earthly idea what type of finance rate she was offering. I don't know if this situation was a fluke, or if this is your normal way of doing business. Perhaps you are accustomed to your clients relying on you as their only source of financing, but some people do have other options available to them. I was offended that we were expected to blindly show up to sign papers & take whatever financing she offered. The day we picked up our truck, we notified our salesman Derek 1.5 hours in advance that we would be there. When we arrived, we waited quite a while for the finance person, only to find that he had gone to lunch. We then went to lunch and shortly after we returned, were able to complete the paperwork. What started out as a 4-5 hour purchasing excursion (3 hours' travel time) turned into a 7+ hour ordeal. We are very happy with our vehicle and the price we paid for it. And we will certainly consider Vernon Auto Group in the future for ourselves, and will refer friends. We will just have a better idea of what to expect. More

Print

Exceeded our expectations!! Our salesperson Derek Wilson was outstanding with the help and information he helped us with .We were very pleased on the service we received if you g Our salesperson Derek Wilson was outstanding with the help and information he helped us with .We were very pleased on the service we received if you go to Vernon Auto Group ask for Derek Wilson More

Print

Painless! These guys have car selling business down! Nice and easy, I showed up and maybe spent an hour and half st the dealer! Derek worked over the phone with These guys have car selling business down! Nice and easy, I showed up and maybe spent an hour and half st the dealer! Derek worked over the phone with me for about 2 weeks to make sure I got the numbers I needed! More

Print

F-150 Derek is the man to go to for all of your vehicle needs!! He got us in the vehicle we wants without any headache!!! Go Derek!!!! Derek is the man to go to for all of your vehicle needs!! He got us in the vehicle we wants without any headache!!! Go Derek!!!! More

Print