Derrick Cartwright

We love this place and especially Derrick who helped us with the purchase of our new car. He was very professional and caring and if I run into anyone needing a car I will recommend Ourisman and Derrick to with the purchase of our new car. He was very professional and caring and if I run into anyone needing a car I will recommend Ourisman and Derrick to close the deal. More

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Got my Lexus with them. Traded my forester and Sir Derrick assisted me all the way. Traded my forester and Sir Derrick assisted me all the way. More

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Thank you Derrick from your Joppa location! You made what normally is a grueling process a pleasure! Your knowledge and patience with listening to our needs and wants and finding the right deal You made what normally is a grueling process a pleasure! Your knowledge and patience with listening to our needs and wants and finding the right deal for us! We love our new Grand Highlander!! More

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Pleasant experience. Very helpful. Dales personal Derrick was great and very helpful. He spent a lot of time helping me with the technology on the car. Very helpful. Dales personal Derrick was great and very helpful. He spent a lot of time helping me with the technology on the car. More

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Derrick was patient and responsive while we waited for our Tacoma to be ready. Picked it up a couple of weeks ago - my wife is loving it. our Tacoma to be ready. Picked it up a couple of weeks ago - my wife is loving it. More

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Sales Manager Dan Cahill went above and beyond to make me happy.Kept his word me happy.Kept his word More

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Derrick as kind and respectful. He was not pushy or overbearing. He treated me well and I appreciate that very much. He was not pushy or overbearing. He treated me well and I appreciate that very much. More

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Good morning, WOW! Where do I began. That beautiful Saturday morning. after a trip to the use car lot! I was interested in the vehicle I found on line! I went u To th Where do I began. That beautiful Saturday morning. after a trip to the use car lot! I was interested in the vehicle I found on line! I went u To the sales office in which I was IMMEDIATELY greeted by a young man who stated he would get someone to help me. That was Derek my salesman who gave me a warm and very friendly greeting. We sat down to discuss the reason for my visit. 1. He listened tentatively to what i was looking for, price range etc. dealing with sales in my professional line of work Derek was not the typical fast talking, try to sell this when I was interested in that, just in a hurry to do an application etc. he stuck to the assignment. When I explained I did not want to do an application until the numbers where crunched, and that’s exactly what happened👏🏽👏🏽 2. Whole waiting I decided to get a coffee cake from the machine? (Very stale😂) Ron took it to the front desk and again he told the young man (name; not sure) took care of it immediately, very apologetic no fault of his ! Made it right, gave me 3 cakes😂 he came to me twice after if I need anything, very nice young man (blue suit) 3. Ron: finance what a nice young man again he listen he work with the numbers until I was comfortable with them again did not try to upsell me, or give every reason I should purchase a product. I spent my Saturday there after a long week, but I could not have had a more enjoyable Saturday with this team! I will recommend anyone that’s speaks on a car purchase to come here! EXCEPTIONAL TEAM AND EXCELLENT CUSTOMER SERVICE! Special Thanks to Derek for going above to drop off my keys left behind 😂 THANK YOU! Respectfully, Michelle Watts More

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Patrick's straightforward approach and exceptional customer service skills made me feel valued and at ease. He was relaxed, understanding, and willing to work around what you need and can do. Definite customer service skills made me feel valued and at ease. He was relaxed, understanding, and willing to work around what you need and can do. Definite 5 stars. Dealership made the entire car buying process seamless and stress-free. More

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Mr. Derrick Cartwright was a pleasure to work with. He is very professional and kind. He helped me find a rare vehicle that I put a deposit on. However due to my timeline I had to cancel the reservation and very professional and kind. He helped me find a rare vehicle that I put a deposit on. However due to my timeline I had to cancel the reservation and go with another dealership that could get the car to me sooner. He was very gracious and understood my situation and asked his manger to refund the deposit. I will certainly reach out to him for my future car purchases and I highly recommend him. Not every salesperson is as professional and kind as him. More

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