Derrick Peeler

⭐️ One Star — We Paid in Full, But Were Treated Like an Afterthought We purchased a 2024 Toyota Grand Highlander from this dealership as out-of-state buyers and paid in full on April 18. We were told th Afterthought We purchased a 2024 Toyota Grand Highlander from this dealership as out-of-state buyers and paid in full on April 18. We were told the vehicle would be delivered within 14 days. It didn’t arrive until May 15 — 13 days late — and what should have been an exciting purchase turned into a stressful, frustrating ordeal. From April 14 onward, we communicated only with a general manager — not a salesperson. He was the one who told us they had to order a part for the sunroof after we pointed out a noise on April 12. The dealership initially said they lubricated it and thought it was fine — but days later they discovered it still wasn’t working. That delay alone cost us two weeks. The fact that this car was even listed for sale when it had a known mechanical issue is unacceptable. Had we not noticed the sound ourselves, or had we bought it in person, we strongly suspect nothing would have been done to address the defect. As the delays stretched on, we had to chase down every single update ourselves. Even the general manager repeatedly failed to follow up when promised. Delivery was then further delayed by a full week of no-shows and cancellations from drivers the dealership hired via a third-party load board. The dealership never showed urgency to get our fully paid-for vehicle to us. When we asked for $100/day in compensation for the delay, the general manager said the most he could offer was $300 unless he got further approval. We were told a request had been submitted — but as of this review, we have received no compensation and not even a formal apology. When the car finally arrived on May 15, we were again disappointed: • Nearly empty gas tank • No windshield wiper fluid • Minimal detailing • Washer fluid tube was broken • Most fluids were low We were responsible for addressing these issues ourselves. Clearly, there was no quality check before sending the vehicle, and no effort made to ensure it arrived in the condition expected for such a significant purchase. We have since received the title and registered the vehicle, but that was one of the very few things that went smoothly. What future customers should know: • Don’t expect proactive communication — you’ll have to chase down every update. • Even a general manager may treat you like an afterthought. • Cars may be listed before they’re ready to be sold. • Paying in full guarantees nothing. • You may receive a car in poor condition — and be left to fix the issues yourself. The only positive part of this experience was the delivery driver, who was kind and professional. Everything else made us feel like our business didn’t matter — and we wouldn’t wish this experience on anyone. More

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