Derrick Weaver

POOR communication. Had me fill out and pay for vehicle they hadn't procured, and then couldn't get. Then, forgot to call when they did find a vehicle. Filled out sal Had me fill out and pay for vehicle they hadn't procured, and then couldn't get. Then, forgot to call when they did find a vehicle. Filled out sales tax information incorrectly so I couldn't get it registered. Waited a week for them to call me back, which they never did. Also developed a problem with vehicle that I called and was told someone would call back. Went on their website and asked how I could get a call back. I did get a call back pretty quick. Unfortunately it was the Topeka Noller office that was sent my question by mistake. They said they would forward my questions to Lawrence manager. Still no phone call. I emailed salesman. During that correspondence he said the manager told him they would cut me a check for owed sales tax and I should go pay at county registration. Told them I needed corrected paperwork from Noller. Did go to county office that confirmed they needed correct paperwork and they had been calling Noller all morning because of numerous problems and unable to get anyone to answer. County finally got someone to answer at Noller and send the corrected paperwork so I could register vehicle. Been over a week and nobody has yet to call about the sporadic problem with a display screen freezing. This is the 4th vehicle I purchased from them and have never had this much trouble. Must be different management since last purchase. More

by leeannku Verified Customer Verified Customer

Report | Print

This dealership made my car-buying experience one that was straight forward, quick, and simple as compared to those I had in the past. Friendly and professional. Very nice. was straight forward, quick, and simple as compared to those I had in the past. Friendly and professional. Very nice. More

by nstevens55.ns Verified Customer Verified Customer

Report | Print

Very professional and friendly, was easy doing business with them. Will definitely recommend then to friends. with them. Will definitely recommend then to friends. More

by mbckc Verified Customer Verified Customer

Report | Print

Cowen was a great sales person. He was knowledgeable and friendly. Answered all of my questions and followed up with me on the next business day. He was knowledgeable and friendly. Answered all of my questions and followed up with me on the next business day. More

by tbrung30 Verified Customer Verified Customer

Report | Print

Elbron showed a masterclass during my experience at the dealership, I will recommend him to friends and family. dealership, I will recommend him to friends and family. More

Report | Print

Honestly I was going to give Michael a rave review initially but I feel like what I'm told constantly changes even after purchase. When I spoke with Michael, with my parents there who could verify, we initially but I feel like what I'm told constantly changes even after purchase. When I spoke with Michael, with my parents there who could verify, we were told several different things but I understood it was just optimism throughout the process trying to get approved. The things that have changed after the fact that I don't appreciate though are, 1. There was a handle that needed to be replaced, I was not told that until the next week when I complained to a manager about Michael not telling me what was going on. When I asked Michael he just kept insisting nothing is wrong with it and reminded me the car was all I could get but wouldn't tell me what was wrong or offer to figure it out, I felt like he was so nonchalant because I already signed the paperwork despite never getting to see the specific car beforehand. If he had just told me it was the door handle I may have asked what happened to the initial handle but I wouldn't have been upset at all since I would've gotten good communication. That isn't even the biggest frustration though, With my parents there as witnesses Michael told me I would get included with it access to BlueLink even though it isn't a brand new car and I would get the maintenance for the oil changes and other maintenance all included in the price. It was not until after I signed the paperwork and went to pick up the car the next week that the person who gave me the keys told me that neither were included and I would not be eligible now. So I felt a bit bait and switched there. That manager did tell me he'd have Michael look into the BlueLink the next day but I may end up having to pay for it, however to this day the BlueLink is still registered to someone else and the app won't even let me look into it because he hasn't set it up like I was told he was going to be told to do. At this point, I would appreciate it if what I was originally told would be honored and me receive the BlueLink free like promised and the maintenance package I was promised free. No customer should be told after the fact that the sales rep wasn't giving you accurate information. I was even told my car had a 300 mile range and I only found out after I bought it that brand new the range was 256 and over wear and tear that could even have been diminished. I will say I absolutely love the car, I did notice both passenger side rims have considerable ugly damage to them which I would've pointed out had I gotten to see it before buying it and my tire pressure gauges have been on ever since I bought it so I'm wondering if I'll have issues with the wheels and tires already from the moment I received it due to the weird way that I never got to look at it beforehand and how Michael has been hard to get accurate info from. If someone could let me know about the BlueLink and maintenance issue I brought up and the issue with the tires/wheels I would really appreciate it. I love the car but I do feel these things need to be fixed for me because of the reasons I've stated. I hope you have a lovely day and I look forward to talking soon. More

by RobertJSimpson92 Verified Customer Verified Customer

Report | Print

Quick and simple. I came in to sit in a couple different options for commuters. Cowen helps find the perfect fit and didn't fight us on staying to make a deal the firs I came in to sit in a couple different options for commuters. Cowen helps find the perfect fit and didn't fight us on staying to make a deal the first day. We returned the next week to test drive and got the deal done More

by Dakota Verified Customer Verified Customer

Report | Print

I had great experience with Derrick he is Very helpful and knowledgeable. Definitely recommended Thank you and knowledgeable. Definitely recommended Thank you More

by abdulwadood976 Verified Customer Verified Customer

Report | Print

Apr crazy but hope refinance after a while. But its alright i mean like yeah But its alright i mean like yeah More

by Jcyflm Verified Customer Verified Customer

Report | Print