Derryl Reese

94 Nissan of South Holland responded

Thank you! ⚡️ We’re glad your service was quick and that the team kept you informed about what’s coming due — that proactive heads-up makes ownership easier. If you want, I can map out your next service timeline. 🛠️🗓️ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much for the shoutout! 😊 Love hearing he gives clear info about your vehicle, greets you with a smile, and delivers great customer service — that’s exactly what we aim for. We’ll share this with the team! 👍🚗✨ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for the honest feedback — and I’m sorry for the coupon frustration. 🙏 Many newer Nissans require synthetic oil, so a conventional oil coupon won’t apply to those engines. That said, we should explain that up front and offer alternatives. Here’s what I can do right now: Apply an equivalent discount toward the correct oil service on your next visit, or load the right coupons to your account (synthetic, rotation, etc.). 💸✅ Review your vehicle’s maintenance needs so you only pay for what’s needed (sounds like the rotation-only call saved you money this time). 🛠️ Please email me and I’ll set it up before your next appointment: liz@94nissan.com. I’ll also huddle with the team to make coupon eligibility crystal clear at write-up. 🤝 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

I’m truly sorry to hear about your experience—that’s not how we expect our team to treat any customer. I take this very seriously and want to address it immediately. Please email me your contact information and the date of your visit so I can review what happened and follow up personally. 🙏 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for being with us since 2009 — and for trusting us with 3 cars! 🙌🚗 We’re thrilled you’ve had smooth experiences with our service team. We appreciate you and we’ll be here anytime you need us. 💙✨ Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much! 🙌 We love being your go-to for service, and we’ll make sure Tyler sees your kind words — he’s a star. Appreciate you trusting 94 Nissan! 🚗💫 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you for highlighting our team dynamics! 🙌 We’re so glad your rep was patient and helpful — and that our offers made it easier to get the service done. We truly appreciate your trust and are here anytime if you need anything else. 🤝🛠️💫 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Thank you so much for the love! 🛠️🍿 We’re glad the professional car care, the treats, and our sales & service teams all hit the mark. We appreciate you — and we’ll be ready next time you stop in! 🚗✨👏 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com

94 Nissan of South Holland responded

Wow — thank you for being such a loyal customer! 🙏 We’re so glad to hear our team continues to provide professional, pressure-free service in a welcoming environment. Your kind words (and love for our popcorn, water, and coffee 😉) mean a lot to us. Here’s to many more Nissans together! 🚗💫 Regards, Liz Sappenfield 94 Nissan of South Holland liz@94nissan.com