"Amazing people, great trucks"
- Roman K
It's hard to put into words the feeling you have when you're hunting for something and finally find what you're looking for at a price you can afford from a person or business that you get good vibes from.... but I'm going to try.
First, a little back story. I started my truck search in early October, and after a week (or 2) of "research" had finally decided that I wanted a Ram 1500. My father worked in car sales for years and had schooled me to the ways of the crafty salesman so I was prepared to visit lots and do battle with whoever tried the sneaky tactics salesmen use to convince you to buy more vehicle than they can afford. I probably reached out to 20 car lots over a radius of 200 miles (no exaggeration), weeding dealerships out who either insisted that I visit their lot before talking numbers or presented with poor customer service off the bat. My last phone call, the day before I bought my truck, was to Boyd of South Hill.
My first contact with Boyd was through Ashley, she was exceptionally courteous and possessed base knowledge of the truck I wanted. This might seem trivial but it's nice to call a dealer lot and get immediate responses on the make, model, availability, general price etc of a vehicle. Too many lots I contacted, the initial person would respond "uhhh, I don't know... let me transfer you to X". TIme is valuable and car buying can suck, so I don't want to waste it being shuffled around person to person. Ashley put me in touch with Bryan. I was fully prepared to do the "song and dance" with him but it wasn't necessary. Bryan was disarming and helpful. He picked up on my straight forward "don't screw with me" tone and bluntness but instead of becoming defensive he remained professional and after a brief exchange to figure out what I wanted and determine the availibility of the truck, we began talking business. 30-45 ish minutes after I called Boyd, I was hanging up the phone and knew that I would be riding out to their dealership the next day to take delivery of that truck.
On my way up, I messaged Bryan to confirm our appointment but also open the door for him to inform me that I had in fact been dreaming and the deal was too good to be true. Nothing of the sort happened. Bryan put me in touch with Devin, the salesmen would who show me the truck, discuss features, and go over any questions regarding the specific model. When I arrived at Boyd, there was no tricks, no gimmicks, no "we have this extended warranty plan", no "that price I quoted you over the phone didn't include...". Everything was as it should be. Devin and Bryan were courteous and despite me showing up at their closing time, stayed to seal the deal. I never felt rushed or pressured. In fact, I probably rushed them some because it was late, I was super excited about the truck, thinking about the drive back home, and I was ready to eat.
I live in Roanoke, VA. The Boyd lot is in South Hill- over 2.5 hrs away- and all the GPS routes take you through windy, back country roads. Beautiful farm land packed with deer (and a odd dog that walked right across a 2 way) but not necessarily where I want to be driving at night in a brand new half ton pickup. I had to get a ride there to come back home with my truck. After dealing with the folks at Boyd I would travel there again without hesitation to buy my next vehicle.
Most people are shopping for cars online now, because car salesmen are consistently ranked amongst the least trusted professionals, and no one wants to be scammed when you've got thousands of dollars on the line. My experience with Boyd was different. The internet is very useful for narrowing down your options and gathering information but there's no replacement for walking on a lot and sitting in the vehicle you want. I would recommend anyone in the car buying market, that is within driving distance of Boyd, to give these folks a call.
Big thanks to Ashley, Bryan, Devin, Fred (in finance), and Bobby for making this enjoyable, explaining everything clearly, and staying late on the weekend.
Other Employees Tagged:
, Frederick, Ashley, and Bobby