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Devin Timm
Devin Timm at Boucher Hyundai of Waukesha

Devin Timm

Service Advisor

Boucher Hyundai of Waukesha

1583 East Moreland Boulevard
Waukesha, WI 53186

4.2
79 Reviews
4.2

79 Reviews

Write a Review

Languages Spoken

English English

80 Reviews of Devin Timm

August 14, 2025

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Employee Rating

The young man that I had was completely disrespectful. I will never take my Hyundai there again. More

by ehrmmel
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Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Doble

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August 08, 2025

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Employee Rating

Arrogance seems paramount and solutions secondary. For a simple oil change - fine. Diagnosing an actual problem may take multiple trips and wasted time. More

by NOEMAIL23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Hanson

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Aug 11, 2025

Boucher Hyundai of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Heaney Service Manager 262-522-1000

August 08, 2025

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Employee Rating

Had poor experience at this dealer. Refused to cover faulty part under warranty. Went to other dealer and it was covered without problems. It was like they just don't want to do wa More

by CrackedPan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Doble, Alex Hanson

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Aug 13, 2025

Boucher Hyundai of Waukesha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Rob Heaney Service Manager 262-522-1000

July 07, 2025

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Employee Rating

The service people are very polite and welcoming from the minute you arrive until your final exit. More

by TRITZFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The lady that first greeted me upon arrival

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Jul 07, 2025

Boucher Hyundai of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Rob Heaney Service Manager 262-522-1000

May 30, 2025

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Employee Rating

Absolutely disgusted with Hyundai and the dealership. Extremely disappointed. So much back-and-forth and the problem still isn’t fixed. More

by frustrated
Workmanship
Service Time
Recommend Dealer
No
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Jun 03, 2025

Boucher Hyundai of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Rob Heaney Service Manager 262-522-1000

May 16, 2025

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Employee Rating

Devin is professional and puts in the effort. I was traveling at the time so communication was critical. More

by MATMECCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dominic Rauth

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May 16, 2025

Boucher Hyundai of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Heaney Service Manager 262-522-1000

April 20, 2025

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Employee Rating

My car was recalled and upon inspection it was determined that a new part was needed which was not stocked. I was told it would take a week to get the new part and I would be contacted. 4 weeks later and I a More

by jim.loveridge
Service Time
Service Communication
Recommend Dealer
No
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Apr 24, 2025

Boucher Hyundai of Waukesha responded

Thank you for providing this feedback, Jim, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Rob Heaney Service Manager 262-522-1000

April 03, 2025

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Employee Rating

I was treated like family. (That's a good thing)! I expect to be back in the future. More

by NEDATWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2025

Boucher Hyundai of Waukesha responded

Thanks for sharing about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon! Rob Heaney Service Manager 262-522-1000

March 31, 2025

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Wonderful service and amazing communication made me feel very welcome and appreciated as their customer!!! More

by jenayesina16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2025

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Rob Heaney Service Manager 262-522-1000

March 31, 2025

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Employee Rating

Came in for the first time last week for some recalls on my vehicle and received EXCELLENT service from everyone I was in contact with!!! Very welcoming! More

by jenayesina16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2025

Boucher Hyundai of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Heaney Service Manager 262-522-1000

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