Devin Timm

Difficult to get an appointment, bad follow-up from service rep, long time to repair, no loaner available. It's a brand new car, from that dealership in mid april; my car has been out if service/in r service rep, long time to repair, no loaner available. It's a brand new car, from that dealership in mid april; my car has been out if service/in repair for 27 days since I took ownership More

by Amherman Verified Customer Verified Customer

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This was my first time visiting this dealership, and I went in for a recall repair. From start to finish, the experience was smooth and professional. Everyone I interacted with was polite, friendly, and h went in for a recall repair. From start to finish, the experience was smooth and professional. Everyone I interacted with was polite, friendly, and helpful, which made a great first impression. The repair itself was completed even faster than they estimated, which was a pleasant surprise. While I waited, I appreciated the comfortable, clean waiting area—plenty of seating, and they even had a nice selection of snacks and drinks available. It made the short wait feel even shorter. Overall, I was very satisfied with the service and wouldn’t hesitate to return in the future. Highly recommend! More

by Kst431 Verified Customer Verified Customer

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I had an ex extremely difficult time and setting up an appointment for installation of a trailer hitch. I had called numerous times to multiple service advisors to check on the arrival of a trailer hitch appointment for installation of a trailer hitch. I had called numerous times to multiple service advisors to check on the arrival of a trailer hitch and wire harness assembly and some cross bars that I had ordered when I purchased my new vehicle from Boucher Hyundai. When it came time to pick up my car after the installation of trailer hitch and wire harness I realized that the cross bars were also installed. This was against my instructions of not to install the crossfires as I would do it myself. Once I returned home I discovered one of the caps on the crossbar was missing. I immediately called Devin and inform him of the missing piece. Devon said he would check with the service tech to see if it was missed. I also asked if you would check on availability of a replacement part for this missing crossbar cap. It has been two days now I have yet to receive a response from Devin as to the availability or if they found the missing cap in the service Bay Area. I have very little confidence that I will return that I will get a return call from Devin. This by far has been my worst experience to date with Boucher Hyundai service department. More

by Chad Verified Customer Verified Customer

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I finally had four vehicle recalls I'd been ignoring taken care of. I love my screaming yellow Veloster and still get total strangers telling me what a cool car it is (I know!). I never want a different taken care of. I love my screaming yellow Veloster and still get total strangers telling me what a cool car it is (I know!). I never want a different car, so I better take care of it! In addition to the recalls, your folks found that my washer fluid tank was leaking and sent me video to show me. They replaced that for a reasonable price and now all is well. Thank you! More

by ckobs1013 Verified Customer Verified Customer

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The young man that I had was completely disrespectful. I will never take my Hyundai there again. I will never take my Hyundai there again. More

by ehrmmel Verified Customer Verified Customer

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Arrogance seems paramount and solutions secondary. For a simple oil change - fine. Diagnosing an actual problem may take multiple trips and wasted time. For a simple oil change - fine. Diagnosing an actual problem may take multiple trips and wasted time. More

by NOEMAIL23 Verified Customer Verified Customer

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Had poor experience at this dealer. Refused to cover faulty part under warranty. Went to other dealer and it was covered without problems. It was like they just don't want to do wa Refused to cover faulty part under warranty. Went to other dealer and it was covered without problems. It was like they just don't want to do warranty work, will never use them again or buy another car from Boucher! More

by CrackedPan Verified Customer Verified Customer

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The service people are very polite and welcoming from the minute you arrive until your final exit. minute you arrive until your final exit. More

by TRITZFAM Verified Customer Verified Customer

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Absolutely disgusted with Hyundai and the dealership. Extremely disappointed. So much back-and-forth and the problem still isn’t fixed. Extremely disappointed. So much back-and-forth and the problem still isn’t fixed. More

by frustrated Verified Customer Verified Customer

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Devin is professional and puts in the effort. I was traveling at the time so communication was critical. I was traveling at the time so communication was critical. More

by MATMECCA Verified Customer Verified Customer

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