Very disappointed with the service.
The issue with my 2026 Santa Fe has not been resolved.
The issue with my 2026 Santa Fe has not been resolved.
More
by CMOTMW12
Verified Customer
Verified Customer
Nov 22, 2025 -
Boucher Hyundai of Waukesha responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Rob Heaney
Service Manager
262-522-1000
Terrible as usual Did not start job on time resulting in
extra day, then charged me extra to use my credit card
extra day, then charged me extra to use my credit card
More
by GERALD_DEJONG
Verified Customer
Verified Customer
Other Employees Tagged:
Devin Timm
Nov 19, 2025 -
Boucher Hyundai of Waukesha responded
Thank you for this feedback, Gerald. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Rob Heaney
Service Manager
262-522-1000
My apt was at 12 and finally finished at 3:45.
Never got the free carwash.
Never got the free carwash.
More
by jeanascleaning
Verified Customer
Verified Customer
Service Price Transparency
Oct 19, 2025 -
Boucher Hyundai of Waukesha responded
Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.
Rob Heaney
Service Manager
262-522-1000
Fifteen words.
Fifteen words. Fifteen words. Fifteen words. Fifteen words. Fifteen words. Fifteen words. Fifteen
Fifteen words. Fifteen words. Fifteen words. Fifteen words. Fifteen words. Fifteen words. Fifteen
More
by thedurfs
Verified Customer
Verified Customer
Service Price Transparency
Oct 09, 2025 -
Boucher Hyundai of Waukesha responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come!
Rob Heaney
Service Manager
262-522-1000
Refused to honor recall, or explain precisely why not.
I even called Hyundai Customer Service and showed him Hyundai's notice. Would not get his manager, only argued with me. Would not give any assistance
I even called Hyundai Customer Service and showed him Hyundai's notice. Would not get his manager, only argued with me. Would not give any assistance as to the process needed for my car either. Appeared very immature and lacked communication skills with a customer. My mechanic even knew about the recall. He sent me to the dealership! Devon needs supervision. No one made an effort to even help
More
by Former Customer
Service Price Transparency
Other Employees Tagged:
Rob Heaney
Oct 11, 2025 -
Boucher Hyundai of Waukesha responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Rob Heaney
Service Manager
262-522-1000
Oct 11, 2025 -
Former Customer responded
If you didn't want it to happen, you personally, should not have done it.
Not responsive to my needs.
Slow. Not a great experience with the purchasing process either.
Slow. Not a great experience with the purchasing process either.
More
by John
Verified Customer
Verified Customer
Service Price Transparency
Oct 09, 2025 -
Boucher Hyundai of Waukesha responded
John, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
Rob Heaney
Service Manager
262-522-1000
Had my car for 2 1/2 months.
For an air conditioning issue. Lack of communication was concerning.
For an air conditioning issue. Lack of communication was concerning.
More
by P_HAMILTON99
Verified Customer
Verified Customer
Sep 17, 2025 -
Boucher Hyundai of Waukesha responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Rob Heaney
Service Manager
262-522-1000
Difficult to get an appointment, bad follow-up from
service rep, long time to repair, no loaner available. It's a brand new car, from that dealership in mid april; my car has been out if service/in r
service rep, long time to repair, no loaner available. It's a brand new car, from that dealership in mid april; my car has been out if service/in repair for 27 days since I took ownership
More
by Amherman
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2025 -
Boucher Hyundai of Waukesha responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Rob Heaney
Service Manager
262-522-1000
This was my first time visiting this dealership, and I
went in for a recall repair. From start to finish, the experience was smooth and professional. Everyone I interacted with was polite, friendly, and h
went in for a recall repair. From start to finish, the experience was smooth and professional. Everyone I interacted with was polite, friendly, and helpful, which made a great first impression.
The repair itself was completed even faster than they estimated, which was a pleasant surprise. While I waited, I appreciated the comfortable, clean waiting area—plenty of seating, and they even had a nice selection of snacks and drinks available. It made the short wait feel even shorter.
Overall, I was very satisfied with the service and wouldn’t hesitate to return in the future. Highly recommend!
More
by Kst431
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2025 -
Boucher Hyundai of Waukesha responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Hyundai of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else.
Rob Heaney
Service Manager
262-522-1000
I had an ex extremely difficult time and setting up an
appointment for installation of a trailer hitch. I had called numerous times to multiple service advisors to check on the arrival of a trailer hitch
appointment for installation of a trailer hitch. I had called numerous times to multiple service advisors to check on the arrival of a trailer hitch and wire harness assembly and some cross bars that I had ordered when I purchased my new vehicle from Boucher Hyundai. When it came time to pick up my car after the installation of trailer hitch and wire harness I realized that the cross bars were also installed. This was against my instructions of not to install the crossfires as I would do it myself. Once I returned home I discovered one of the caps on the crossbar was missing. I immediately called Devin and inform him of the missing piece. Devon said he would check with the service tech to see if it was missed. I also asked if you would check on availability of a replacement part for this missing crossbar cap. It has been two days now I have yet to receive a response from Devin as to the availability or if they found the missing cap in the service Bay Area. I have very little confidence that I will return that I will get a return call from Devin. This by far has been my worst experience to date with Boucher Hyundai service department.
More
by Chad
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2025 -
Boucher Hyundai of Waukesha responded
Chad, we appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Thank you again for your input, and we hope to hear from you soon.
Rob Heaney
Service Manager
262-522-1000
Dealer Reviews
Cars for Sale
Dealer Log In
English
