Devon Melton | Page 6

Had my new Kia for just over a year. Service staff continues to be phenomenal from initial greetings through the waiting time period, while work is being professional executed, to final Service staff continues to be phenomenal from initial greetings through the waiting time period, while work is being professional executed, to final returning of my keys!! More

by New Kia owner! Verified Customer Verified Customer

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I wanted to pay for my vehicle in full but the finance person said that I would not get the rebates if I did so and needed to finance a minimum required amount to qualify for the rebates. He said I could person said that I would not get the rebates if I did so and needed to finance a minimum required amount to qualify for the rebates. He said I could later pay in full. I believe it was unethical not to be told that when I do that I would still pay thousands in interest even though the loan was only a month or two old. The payoff was roughly $15,500 on $10,500 after one month. Maybe I missed the fine print and what your finance department did was legal, but I believed to be unethical. More

by Raymondedelmann Verified Customer Verified Customer

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Excellent service; easy to make an appointment; a nice lobby; make car is running great lobby; make car is running great More

by SEAN.E.BECK Verified Customer Verified Customer

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Very good customer service! Will seek out again if in the market for another vehicle. Will seek out again if in the market for another vehicle. More

by nafe7trotter Verified Customer Verified Customer

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Was close and gave me the best deal. Most important the sales people were not pushy Most important the sales people were not pushy More

by meinhelray Verified Customer Verified Customer

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Excellent customer service , I am a very satisfied customer . I was treated so well . I will recommend your services customer . I was treated so well . I will recommend your services More

by haniellalajoie Verified Customer Verified Customer

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I would like to give a big shout out toMr. Jamal for making our car buying process so easy and a good experience for me and my family. I’m so happy with my purchase. I will be back in the fut Jamal for making our car buying process so easy and a good experience for me and my family. I’m so happy with my purchase. I will be back in the future to make another purchase. Rosetta Thomas More

by thomasrose6451 Verified Customer Verified Customer

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They were fast, friendly and respectful, but the service was expensive. They also provided me a ride home while the car was getting fixed. was expensive. They also provided me a ride home while the car was getting fixed. More

by Marian Verified Customer Verified Customer

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The team was extremely kind and very helpful. Jason explained to me about my Kia ev9. The finance department explained my payments and account information. My salesman sold me a beautiful car. I Jason explained to me about my Kia ev9. The finance department explained my payments and account information. My salesman sold me a beautiful car. I happy with my purchase. Everyone at JBA are doing an awesome job. Thank you 😊 More

by EDENISE30 Verified Customer Verified Customer

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My experience at this dealership started out well. I purchased a beautiful car and was very happy until I needed to bring the car in for a dent I sustained from a trucks tire. When I brought in the ca I purchased a beautiful car and was very happy until I needed to bring the car in for a dent I sustained from a trucks tire. When I brought in the car all of a sudden I didn’t have the dent warranty I believed to have purchased. They told me they would have the financial advisor reach out and go over the terms of the purchase but I have not heard back. When leaving the dealership they made sure they didn’t forget to give me the answers they wanted me to use for their survey. Basically, they wanted me to give them 100% and tried guilting me saying any review that wasn’t at 100% would only reflect on the compensation of the sales attendant. They literally printed out a version of the survey with the highlighted answers I was to select. Overall, this dealership is not as it seems and are only interested in receiving fake reviews/rating in stead of receiving genuine feedback and learning how to improve on their shortcomings and becoming a great dealership. More

by a.janker94 Verified Customer Verified Customer

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