Diane Asher | Page 13

Best place I have ever been .. thank you everyone great Best place I have ever purchased a truck . Everyone was so great . Even the owner Charles Boyd was there and treated us like family ... Great experien Best place I have ever purchased a truck . Everyone was so great . Even the owner Charles Boyd was there and treated us like family ... Great experience. I will tell everyone I know about this wonderful place More

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Great day in Henderson Went to the dealership looking for a particular truck they had in stock. (1.5 hr drive one way). We were able to agree on a price & trade in a very r Went to the dealership looking for a particular truck they had in stock. (1.5 hr drive one way). We were able to agree on a price & trade in a very reasonable amount of time. Diane was great to deal with. Good people all around. If you’re looking a new vehicle, don’t hesitate to give them a chance. Glad I did. More

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Fabulous service from everyone I met. The owner is also very personable. Diane and Russell introduced me to the Service Team- also very friendly and helpful. I have been looking for a new The owner is also very personable. Diane and Russell introduced me to the Service Team- also very friendly and helpful. I have been looking for a new vehicle for 6 months. Russell found exactly what I needed. More

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Top Notch - We are return Customers and will remain return customers. We shop around and we look at different vehicles at different dealerships but never have fo We are return Customers and will remain return customers. We shop around and we look at different vehicles at different dealerships but never have found a dealership that comes close to providing assistance, professional but friendly atmosphere and service that we experience at Charles Boyd in Henderson.. More

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Disappointed I purchased a 2013 Cadillac XTS on October 19, 2017. We had stopped by late one evening and seen the car. We test drove the car and loved it and made I purchased a 2013 Cadillac XTS on October 19, 2017. We had stopped by late one evening and seen the car. We test drove the car and loved it and made the purchase. The salesperson could not get the Onstar to connect so I was told that to bring it back and it would be taken care of. I returned it to the dealership and they said the Onstar antenna was defective and would need to replaced. The car was out of warranty so I would have to pay the cost of repairs. The salesperson apologized that it would not be fixed as promised. I agreed to pay for the repairs. The antenna had to painted and installed and it did not fix the problem. There was another part that needed replacing and it ended up costing just over $1300.00. I took the car back to the dealership in October of 2018 for suspension problem that arose over vacation to the Outer Banks and was told that the rear air bags were leaking and that they needed to be replaced. I was very frustrated with this due the fact that we had only driven the car a little less than 5k miles since purchase. I took the car to another Cadillac dealership for a second opinion on the problem. The entire rear suspension ended up being replaced at a cost of $3200.00. I am disappointed that a car with 60k miles would need this amount of money spent on it with very little use. I understand that buying a used car can occur some cost but I fell that $4500.00 is way to much to spend on a car that has been driven so little. I feel that Cadillac is supposed to represent the very best that GM has to offer a consumer and having to spend 20% of purchase price to drive for less than 5k miles is unacceptable. It has basically cost me about a dollar a mile to use this car. I feel that this could have been handled better by the dealership and GM should have offered some help. I have only owned GM products for 37 years and purchased new and used GM products over the years. I currently own 6 GM products with my business and personal use but that will change moving forward. I feel that the level of service along with the level of performance that a vehicle should provide is not up to par. I understand now why GM is closing plants and dropping vehicles such as the Cadillac. I will pass this on to all my customers that I have in my business to help others avoid pitfalls such as mine. More

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Friendly and knowledgeable dealership Very friendly and knowledgeable experience. Diane Asher is a great sales consultant that puts you at ease. Russell Boyd will do all he can to get you Very friendly and knowledgeable experience. Diane Asher is a great sales consultant that puts you at ease. Russell Boyd will do all he can to get you the best deal possible. Great people to do business with. More

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The. Best. Ever. !!!! Impatiently waiting for the Cadillac XT4 to become available, I was still reluctant to give up my 2011 SRX. One drive in the XT4 Sport at Charles Boy Impatiently waiting for the Cadillac XT4 to become available, I was still reluctant to give up my 2011 SRX. One drive in the XT4 Sport at Charles Boyd Cadillac/GMC and I knew I had found my new car!! John Cash went to great lengths to locate the color, interior and packages I wanted and had that car on the lot next day! He was so very helpful and kind, teaching me about the car, synching my phone. This dealership is so friendly and accommodating. They really went out of their way for me and I am extremely appreciative of all their efforts. More

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Great! Diana was really great and listen to everything we asked and answered everything! Suchba great experience and wonderful people! Great customer service Diana was really great and listen to everything we asked and answered everything! Suchba great experience and wonderful people! Great customer service, they really take care of you! More

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I returned to Boyd because of prior purchases Pleasant buying experience. No pressure for add on purchases. Dianne was good to work with. Wish there was a dealership this nice closer to home (Sout Pleasant buying experience. No pressure for add on purchases. Dianne was good to work with. Wish there was a dealership this nice closer to home (South Hill, VA) More

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Late night fun Diann Asher was a joy to work with to find the right truck for me.I was hoping for a 1 year old truck with a discounted price. I wanted a back up came Diann Asher was a joy to work with to find the right truck for me.I was hoping for a 1 year old truck with a discounted price. I wanted a back up camera. By the time they added a dealer installed camera,we realized that a new truck with rebates was a better buy. The Dealership got dark as all the employees left for the day. Diann said she wanted to stay to make sure I got the right truck.The sales manager,Russell Boyd told us he was willing to stay all night and joined in on the search. There were some spectacular trucks that were beyond my budget comfort level. Diann kept bringing up various trucks. We had one with all the features I needed at a great price. Then I realized it did not have a power set for my wife to see over the hood. Russeli went to his inventory computer adound 10:30 pm. He went out to find my truck. It filled my criteria: 5.3 V-8, towing differential,hitch,extended cab,4WD,cruise control,power windows&mirrors,back up camera, and that power drivers seat! The price was right, the interest rate was low, I signed and drove home about 11:30 pm. Today, I consider Diann my friend and Russell Boyd is a knowledgeable , friendly Sales Manager with patience! sincerely, jim Aulisio More

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