Digital Airstrike | Page 10

Very disappointed in costumer service at MR Chevrolet. I took my 2021 Silverado in to have oil change, less than 1 mile up the road all my alarms started going off. They gave me an appointment for a week I took my 2021 Silverado in to have oil change, less than 1 mile up the road all my alarms started going off. They gave me an appointment for a week later to look at it, I was told by Britney in service dept. that they needed a part which was not in stores and was back ordered. They kept my vehicle for a week, I called them and said I need a loaner car to get to and from work and was told by the service department manager that I have a better chance of winning the lottery than getting a loaner car. I was told by Steve , one of the managers to rent a car and I would be reimbursed .After a week of renting a car for over $300 and not having anyone call me with up date I took in my receipt and took my truck home. To this day 6 weeks laterStill have not got my money back or heard anything about the part. I had a family emergency in New York which I had no vehicle to drive back so I ended up flying in renting a car there. Tomorrow I intend to call the owner of the dealership, and friends of mine who work at other dealerships to see if I can get this part. After Six weeks of waiting on a part I am thoroughly disgusted with the customer service that the whole dealership has given me. I have been a customer from the day they opened and purchased TEN vehicles from them. Will no longer do business with this dealer. More

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First time oil change on 2022 Traverse, tech spilled oil all over engine and never cleaned up , after I start driving home car almost caught in fire. Had to stop by car wash and clean it by myself. This use all over engine and never cleaned up , after I start driving home car almost caught in fire. Had to stop by car wash and clean it by myself. This used to be great place to take a car for service , I don't belive so anymore, don't know what happend to them. I guess next oil change will be done in my garage More

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